Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,375 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,375 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 7th June 2026

Laura N

Hortology 5 star review on 12th April 2026

Ayezah Y

Hortology 5 star review on 18th February 2026

Gary L

Hortology 5 star review on 18th January 2026

Katya

874

Anonymous

Anonymous // 01/01/2019

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English

“Excellent service! My first time purchase from Hortology and I couldn’t be happier - the two gorgeous Ficus plants were delivered safely & promptly, I’m delighted to have them in my collection now, thank you!”

Hortology 5 star review on 23rd June 2023

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Posted 3 years ago

“Very impressed with the quality of the plant delivered and with the speed of delivery. I will definitely be ordering again!”

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Posted 3 years ago

“Stunning products, excellent quality and super fast safe delivery! 5*”

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Posted 3 years ago

“Delivered promptly and very well packaged,plants always very good condition,not cheap but top quality plants.”

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Posted 3 years ago

“Plant was in excellent condition, this is the 6th time I have brought from hortology,and every time the plants are in healthy condition. Customer service is great. Well definitely shop with them again”

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Posted 3 years ago

“Good quality plant - arrived safely and was well packaged. Still relatively expensive for what it is, however, and the rewards programme needs to be much more generous.”

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Posted 3 years ago

“I bought some pots and would definitely use this company again. They had a good selection at reasonable prices and the information on internal diameter was invaluable. They arrived very quickly and well packaged.”

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Posted 3 years ago

“Plant turned up very good just what I expected will buy from them again”

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Posted 3 years ago

“Have looked at Hortology site a few times as love the range. Finally had a need to buy some new garden pots. They arrived very fast and i love them (as does the whole family). Great quality, very stylish, fairly priced. Highly recommend”

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Posted 3 years ago

“Fab service, price and plant!”

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Posted 3 years ago

“Les hice un pedido, me llegó rápido y un perfecto paquete.”

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Posted 3 years ago

“Received a very good plant which was well packaged and quick delivery. There was a small problem which was sorted out quickly. Will certainly buy from Hortology again. Thank you so much.”

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Posted 3 years ago

“Perfect gift idea. Easy to order arrived on time. Happy with that.”

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Posted 3 years ago

“Plants were really well packaged, arrived in great condition and are thriving.”

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Posted 3 years ago

“Excellent range of plants and pots! Delivery is always smooth.”

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Posted 3 years ago

“Quick delivery. Packaged sensibly.”

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Posted 3 years ago

“Ordered four plants three of which arrived healthy, however, the same can't be said about the Phoenix canariensis. The soil, which was of very poor quality with nothing in it to provide aeration and drainage so the plant would have been bound for root rot had I not replanted it, was so dry I could hardly pierce the moisture meter into it. The lower, older leaves were completely dry (I've now removed these) and the ends of the new leaves are all brown. Also, the delivery guy was unhelpful, bordering rudeness, when I asked him to bring the plants up to the first floor where my flat is he went "why, these are just plants", tossed the box towards me and left without another word. Three stars though as the truth is the other three plants are very nice so I'm happy with those and delivery was extremely quick (the following day).”

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Posted 3 years ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment with your Phoenix canariensis - Canary Island Date Palm and have reached out directly to resolve this for you. Your Hortology team

Posted 3 years ago

“Beautiful plant. Arrived well packaged and well loved! Very happy.”

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Posted 3 years ago

“Very pleased with my plant pot. Just as described. The colour is gorgeous.”

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Posted 3 years ago

“Excellent website and speedy order turnaround. Beautiful plant, superbly packaged. 10/10, thank you.”

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Posted 3 years ago

Hortology is rated 4.8 based on 9,375 reviews