Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,375 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,375 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 7th June 2026

Laura N

Hortology 5 star review on 12th April 2026

Ayezah Y

Hortology 5 star review on 18th February 2026

Gary L

Hortology 5 star review on 18th January 2026

Katya

874

Anonymous

Anonymous // 01/01/2019

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English

“Beautiful pots and fast delivery, so worth it!”

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Posted 3 years ago

“Lots and lots of choice, and one of the only places I can find the pot inners I need. Some of the pots feel a little expensive, but the plants are generally good value and the care guides excellent.”

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Posted 3 years ago

“The plant arrived in less than prime condition. I certainly wouldn't order from here again.”

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Posted 3 years ago

Hello Greg, Thank you for your order and review. We are sorry to hear of your disappointment and have reached out directly to resolve this for you. Your Hortology team

Posted 3 years ago

“I'm now a huge fan and intend to buy most of my plants from Hortology in the future. The plants arrive on time, are well-packaged, and are in wonderful condition. Prices are reasonable (yes, you could get some of them cheaper elsewhere) but the range of plants is excellent and matching them to liners and pots is made easy, so great website, too.”

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Posted 3 years ago

“Excellent plant. Well packaged and lovely specimen - thank you!!”

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Posted 3 years ago

“Excellent service from order to delivery and quality of product”

Hortology 5 star review on 19th June 2023

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Posted 3 years ago

“I love Hortology products. They’re always packaged securely and arrive in good condition. The quality of both the plants and pots has been consistently high every time I’ve ordered! The plants have all arrived without fungus gnats or other pests, and all really healthy.”

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Posted 3 years ago

“Plants have always arrived in good condition and nice and healthy. Definitely will use again!”

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Posted 3 years ago

“Great simple purchase and fast delivery. Really happy to be able to make purchase from overseas for family in the UK”

Hortology 5 star review on 18th June 2023

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Posted 3 years ago

“The website guidance particularly advising pot sizes was very useful in choosing the right plant. The plants were delivered quickly and in very good condition. Will buy from them again!”

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Posted 3 years ago

“I have never received any plants in such a state! I bought 3 echeveria types and all was beheaded, suffocated with plastic and tape! The replacement I received they only offered one and that replacement was in even worse shape. When I explained terrible the wrapping was I was essentially told I shouldn't expect perfect plants as they are delicate and their packing is flawless! Anyone who knows anything about delicatel succulents should know why plastic and tape squishing and all sorts is bad! If I could add more photos I would to show how bad all of the plants I received was! The photos will be my replacement and an email. Do not buy!”

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Posted 3 years ago

Hello, Thank you for your order and review. We are really sorry to hear about your disappointment. We have resolved this by issuing a full refund for the damaged plants you have received. They are delicate plants but we do not expect to see them delivered damaged, we do our very best, with specialist plant trays and tried and tested packing techniques to pack plants to avoid any damage during transit and we sincerely apologise that this was not adequate on these occasions for the succulents ordered. The small amount of plastic tubing helps protect the plants, keep them secure and the soil contained should the plant go sideways at any point during transit and this is secured with as small amount of tape as we are able to avoid damaging the plant. We do sincerely apologise for the disappointment caused.

Posted 3 years ago

“Good customer service. Plant arrived in a good condition and corresponded to the description on the website. Expediting the plant took some time as it wasn't in stock. Overall pleased with the service.”

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Posted 3 years ago

“Great quality and selection.”

Hortology 5 star review on 17th June 2023

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Posted 3 years ago

“My order was sent on time. There was a small problem once it reached the distributor but this was very quickly resolved. Love the plant care advice on the website”

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Posted 3 years ago

“Incredibly helpful service and fantastic products. I love the Artstone plantpots.”

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Posted 3 years ago

“Great value, gorgeous jade tree”

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Posted 3 years ago

“Excellent service. Plants arrived very well packaged and in excellent condition.”

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Posted 3 years ago

“I received a pot from you on 5e 7th June, only to discover it was broken in pieces. I informed you and you were very helpful and I’ve been assured that a replacement is on the way. A good outcome, would buy again from here.”

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Posted 3 years ago

Hi Jayne We have only received one message from you and we responded straight away asking for photos so we could resolve this for you but have not had any reply. However looking into this in more detail you have possibly entered an incorrect email address as it says “Hormail”. Please would you send your photos to us at info@hortology.co.uk. Naturally if something has arrived damaged we will fix this for you. Your Hortology Team

Posted 3 years ago

“Plants really packed with care. Easy to navigate website and love how easy it is find out how to look after the plants including whether it’s toxic to cats and dogs.”

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Posted 3 years ago

“Beautiful pots, first class service as always”

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Posted 3 years ago

Hortology is rated 4.8 based on 9,375 reviews