Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,204 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

865

Anonymous

Anonymous // 01/01/2019

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“Beautiful, unusual pots that look amazing and are great value.”

Hortology 5 star review on 29th April 2023

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Posted 2 years ago

“Fab - excellent communication, well packaged.”

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Posted 2 years ago

“Hortology is an exceptional website. In fact, one of the best e-commerce sites ive ever used. Products and customer support are also great.”

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Posted 2 years ago

“Good quality & quick delivery”

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Posted 2 years ago

“I absolutely loved the plants that arrived. They were in amazing condition and are thriving in our offices! Will definitely be ordering some more soon. Highly recommend.”

Hortology 5 star review on 28th April 2023

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Posted 2 years ago

“Ordered 3 plants, 2 ferns and a palm. When they arrived the compost in the pots was as dry a dust- no exaggeration. The ferns seem okay after TLC, the palm has die back on a few fronds. Will not use the company again, there are far better out there.”

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Posted 2 years ago

Hello Robert, Thank you for your order and review, this is the first we have heard of this and can only apologise. We shall reach out directly for photos of your palm so we can resolve this for you. Your Hortology team

Posted 2 years ago

“My order took a while to come, because of bank holidays and delivery delay. However, when received, the plants were well packaged and secure. The tips of some leaves had been knocked off, but I guess that's hard to avoid during transportation. The pots are amazing and I'm really loving the plants - and hopefully, they will enjoy their new home also! The website is easy to use and payment was painless. I like how they suggest pots for the plants!”

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Posted 2 years ago

“I received my order on time”

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Posted 2 years ago

“Very nice indoor plant pot design. Huge selection of styles and sizes you can’t find elsewhere.”

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Posted 2 years ago

“Order placed on 3rd April, dispatched late on 11th April, no pre communication of this. Arrived on 24th April.”

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Posted 2 years ago

Hi Nilesh We do our best to dispatch within 1-2 working days, but as you are aware from our email exchanges, unfortunately circumstances were such that we were running slightly behind in the week before Easter, and your order was packed ready for dispatch on day 3 (the 6th). Royal Mail collection was earlier than usual on the 6th due to Easter cut-off, it was therefore collected on the next working day which was the 11th. You had selected non-priority second class Royal Mail delivery. If the plant food was required urgently, we would have advised choosing our next-day tracked courier service and taking the long bank holiday weekend into consideration. It looks like you were not in when Royal Mail attempted to deliver your parcel and you requested redelivery on the 24th delaying things further. We did not email you specifically to advise that there was a bank holiday and things were delayed a little as this information was available on our delivery info page. We are sorry to hear you feel this warrants a 1 star review. Your Hortology team

Posted 2 years ago

“Amazing products! Great quality just as pictured - Delivery was fast and on time. Will be purchasing a few more from here :)”

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Posted 2 years ago

“Lovely plant pot, quickly delivered.”

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Posted 2 years ago

“Niceee will buy again but refund process is a bit a headache”

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Posted 2 years ago

Hi Johanna-Margaret, Thank you for your order and review. However we are a little confused as you haven't reached out to us regarding an issue with your order, nor have we processed any kind of refund against it. Should you have any issues please do email us at info@hotology.co.uk and we shall resolve them for you. Your Hortology Team

Posted 2 years ago

“Very quick service, products as described.”

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Posted 2 years ago

“Great product choice and competitive prices. Order delivered promptly and plants were fabulous. I’d definitely use again. Great service!”

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Posted 2 years ago

“Great service and quality pots.”

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Posted 2 years ago

“Excellent products and delivery was bang on time.”

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Posted 2 years ago

“Stunning indoor trailing plant. Made our book shelf look beautiful”

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Posted 2 years ago

“The plants you delivered are of 1st class quality.”

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Posted 2 years ago

“The plants received were in very good condition. The pots were of very good quality.”

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Posted 2 years ago

Hortology is rated 4.8 based on 9,204 reviews