Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,203 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,203 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Superb healthy plants beautiful. Highly recommend😊”

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Posted 2 years ago

“Very pleased with my Polyscias Fabian, looks even better than in the photos! Arrived in top condition well packaged.”

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Posted 2 years ago

“Really good quality pots, have not bought plants from here yet but very encouraged by the customer service”

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Posted 2 years ago

“Amazing service by Hortology! The plant information is super helpful to guide what works best, plus the diameter of pot can be matched to a stunning range of plant pots also available. Everything arrived within 48 hours, with great packaging - the plant is in excellent condition and is thriving already. Highly recommended!”

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Posted 2 years ago

“Great plants and great service”

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Posted 2 years ago

“Can’t fault my plants! I received them packaged with absolute care in lush healthy condition. Really pleased with my experience. Even if you have to wait for your desired plants to be available it is well worth the wait! Great company with gorgeous plants. 🌱🪴”

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Posted 2 years ago

“Plant was delivered quickly and in the time that was given. Plant looks to be healthy. Would buy again from here.”

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Posted 2 years ago

“Unfortunately my cactus had one of the big leaves snapped of.”

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Posted 2 years ago

Hello Rhona, Thank you for your order and review. We are sorry to hear your cactus arrived with some damage/scarring. We have reached out directly to resolve this. Your Hortology team

Posted 2 years ago

“Fanastic service, lovely plants in really good condition.”

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Posted 2 years ago

“Very pleased. Well palcked to reduce risk of damage.”

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Posted 2 years ago

“Everything arrived promptly and in great condition. Very pleased with my first order and I’ll definitely be a repeat customer.”

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Posted 2 years ago

“Pre-purchase advice was very helpful and reply received quickly. Plants arrived in excellent condition, looking incredibly healthy- hope I can keep them looking as good.”

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Posted 2 years ago

“We are extremely pleased with both items purchased. The service was excellent and will use Hortology again. Many thanks”

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Posted 2 years ago

“New customer and wasn't sure what to expect but my first order was processed quickly, delivered well protected and packed, and the houseplant I chose was very healthy and was a good size with good shiny healthy foliage. So a good first experience and I would certainly buy more plants when needed.”

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Posted 2 years ago

“Great delivery”

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Posted 2 years ago

“Fast delivery, plant pot as described”

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Posted 2 years ago

“Plants arrived promptly in very good condition. Carefully packed. Excellent service.”

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Posted 2 years ago

“Love the plant I received. Very happy.”

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Posted 2 years ago

“Great pots!”

Hortology 5 star review on 12th May 2023

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Posted 2 years ago

“I bought the Japanese bird's nest fern from Hortology and it arrived nicely packed with no damages. The plant looks so healthy and is a great addition to my house plant collection.”

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Posted 2 years ago

Hortology is rated 4.8 based on 9,203 reviews