Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,214 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,214 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Fantastic service and excellent product quality”

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Posted 4 years ago

“Excellent. Helpful and prompt”

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Posted 4 years ago

“Lovely healthy fern.”

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Posted 4 years ago

“Excellent service, very quick and always perfectly packaged for delivery.”

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Posted 4 years ago

“Really lovely chain of hearts plant. Well packaged and quick delivery. Will definitely order from here.”

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Posted 4 years ago

“Fantastic product, great quality and delivery. Plans was well protected. Would highly recommend”

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Posted 4 years ago

“Arrived in a timely fashion. Well packaged. Does exactly what it says on the tin. I can’t fault the service of Hortology. Will definitely order again.”

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Posted 4 years ago

“Great quality, healthy plants, recommended.”

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Posted 4 years ago

“Beautifully packed and shipped quickly, lovely healthy plant and a beautiful stylish planter! Would definitely recommend!”

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Posted 4 years ago

“2 large pots delivered promptly. They were very well packaged. Delighted with the quality of product and service.”

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Posted 4 years ago

“These pots are beautiful people have also commented on how nice they are”

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Posted 4 years ago

“What a great find Hortology was. It has a wonderful selection of pots in various sizes and they are very reasonably priced too. The one I ordered is beautiful and fantastic quality too. Delivery was very fast. I'll definitely be ordering from here again and I'm one very happy customer.”

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Posted 4 years ago

“I found the right size and shape plant pot (which I'd been struggling to get anywhere else). It was delivered quickly and the tracking info / communication was great. Would definitely shop here again!”

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Posted 4 years ago

“Lovely pot delivered on time and in such strong packaging I can't imagine any ever turn up broken!”

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Posted 4 years ago

“I love my plant pots. They look amazing and good quality. Delivery was very quick. Very impressed and I shall definitely be recommending you to friends and family.”

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Posted 4 years ago

“I have ordered two items from Hortology and have received excellent service in both cases. The items have arrived in a reasonable timescale and in excellent condition. They are also as described and fit my purpose excellently.”

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Posted 4 years ago

“We ordered a lovely big pot which arrived well wrapped and we are really pleased with it. What I wasn't't impressed by was the pot liner. I had seen in our garden centre something like a hard but clear flowerpot for going inside decorative pots and thought this would be the same. It is flimsy and cheap and not worth the money.”

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Posted 4 years ago

“Pots arrive amazingly packaged (in recyclable materials) and undamaged. Pots are amazing quality and I love them!”

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Posted 4 years ago

“Little slow on the delivery...but happy with the plants I ordered....”

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Posted 4 years ago

“Easy to use website. My order was despatched within 48 hours of ordering and delivered the following day. The plant arrived in good condition and looks lovely in my niece's new home.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,214 reviews