Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,214 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,214 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Excellent products, prompt delivery.”

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Posted 4 years ago

“Plant arrived well pack and safe, looked very healty will buy again.”

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Posted 4 years ago

“Love the pot and great value for money. Looks great on my new shelf. Arrived quickly too. Only bug bare was that the box it arrived in was huge for a small pot, with so much (paper 👍) wrapping!”

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Posted 4 years ago

“Great variety of products and sizes, really well packaged when they arrive. I’ve used them twice now for pots and plants and I’m sure will use them again. Recommend.”

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Posted 4 years ago

“Hortology has a beautiful selection of pots. The widest selection I have come across online. The pots arrived in excellent packaging, with no damage at all.”

Hortology 5 star review on 29th April 2021

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Posted 4 years ago

“Great quality plants, delivered on time and in good condition. Great website with plants split into various categories to make searching easy, also good customer service answering my query quickly and politely.”

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Posted 4 years ago

“Plant arrived in good health and very well-packaged. Very happy with purchase and would order from here again.”

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Posted 4 years ago

“Beautiful plant and vey healthy , very good packaging...will definitely order again.. Thanks a lot”

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Posted 4 years ago

“Easy website to navigate and helped me identify pet friendly plants. Arrived when they said they would and bring a smile to my face when I see them.”

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Posted 4 years ago

“Loving my new green plants. I found the team willing to answer any questions I had. Thoughtful and considerate packaging towards the plants care and the customer at the other end. Clear instructions about unpacking. Will definitely use Hortology again. Thank you.”

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Posted 4 years ago

“The plant pot I ordered was in excellent condition, and the customer service I received was very prompt and polite. The only downside to the purchase is it took longer than expected (arrived two weeks after I placed the order), with no estimated delivery time provided when making the purchase. Nonetheless, I'd certainly still buy from Hortology again”

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Posted 4 years ago

“Beautiful plant, looks gorgeous in my room. Great price and safely delivered in a very suitable package. I am very happy with the purchase. Highly recommended :)”

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Posted 4 years ago

“Unfortunately the plant had broken in transit and was a little smaller than I had hoped.”

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Posted 4 years ago

Hi Stephanie We are really sorry to hear about this. Please do contact our customer services team so we can look into this for you and resolve any issues. Kind regards, your Hortology Team

Posted 4 years ago

“Item delivered to order”

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Posted 4 years ago

“Lovely plant and pots arrived as per description- really well Packaged. One pot was broken despite this but they handled brilliantly with apologetic and friendly correspondence and replaced straightaway with no quibble and priority delivery. You can’t ask for better than that so thoroughly recommend! Thank you”

Hortology 5 star review on 26th April 2021

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Posted 4 years ago

“Really healthy plant and good quality pots.”

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Posted 4 years ago

“Quick and great communication. Great price too. Really pleased. Probably a little too much packaging but otherwise, all good”

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Posted 4 years ago

“Good choice of plants and pots. Prompt reply to queries.Good updated on delivery.”

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Posted 4 years ago

“Love the pots and the speed at which they were delivered.”

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Posted 4 years ago

“The houseplants were deliveted expertly packed and therefore in good condition. The transformation of a corner of our living space was just as hoped, bringing greenery indoors and providing new life or so it seems”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,214 reviews