Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,214 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,214 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“The plant arrived on time as stated. It was very securely packaged to avoid any damage. It was exactly as described on the website and I was delighted with it.”

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Posted 4 years ago

“Very happy with my African rubber plant, I have wanted one for ages and it’s did not disappoint 🪴”

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Posted 4 years ago

“I was really impressed with Hortology. After using a few other plant delivery services I was expecting the two Swiss cheese plants I ordered to be a bit battered, but they were in amazing condition and so well packed. I thought they were very reasonably priced and arrived quickly. One of the plants was for a friend’s birthday and she was so pleased. I’ll definitely be ordering from Hortology again 🌱 💚 🪴”

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Posted 4 years ago

“Beautiful healthy plants and great customer service!”

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Posted 4 years ago

“The pot is as described. Very good quality and pretty.”

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Posted 4 years ago

“I have searched for a long time for a beautiful concrete bowl and finally found the perfect one. Planted up with sempervivum looks amazing on my dining table.”

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Posted 4 years ago

“Very good quality pot and arrived quickly.”

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Posted 4 years ago

“Great service, beautiful plants and the instructions for care are very informative”

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Posted 4 years ago

“Beautiful Peace Lily in beautiful condition and arrived perfectly packaged and do prompt!”

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Posted 4 years ago

“Beautiful plant in fantastic condition, well packaged”

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Posted 4 years ago

“We are very Happy with our lovely planter. Would highly recommend this company, quick delivery and packaging was exceptionally good.”

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Posted 4 years ago

“I have been looking for pots for quite some time but couldn’t find the style or/and size I was looking for. I’m so glad your advert popped out on my Instagram. I’m very pleased with the products, the way it was protected for delivery and delivery time. I’ll definitely be coming back soon!”

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Posted 4 years ago

“Carefully packed and prompt delivery. The pots were beautifully designed and lovely shades of colour”

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Posted 4 years ago

“Perfect, thank you!”

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Posted 4 years ago

“Great selection of pots. Detailed information about inner pot diameters. Well packaged. What is not to like.”

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Posted 4 years ago

“Good Positive experience shopping with you. Thank you”

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Posted 4 years ago

“I haven't received my order yet”

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Posted 4 years ago

Hi Nina Your order was shipped to you on the 22 April (almost a fortnight ago) and we emailed you with tracking details. It looks like this has since been delivered and signed for? If we can help any further please let us know. Kind regards - Your Hortology Team

Posted 4 years ago

“So pleased with my purchase, website is extremely useful and easy to navigate through to find what you are looking for , everything was packed with extreme care and kept to a minimum.”

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Posted 4 years ago

“I sent a plant as a gift to a friend. The plant was so beautiful and a reminder of my homeland, South Africa. Service was brilliant and the gift arrived the next day after placing the order. I wasn't expecting such quick delivery!”

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Posted 4 years ago

“Beautiful pots and just the right colour. Arrived quickly with no fuss. Couldn't ask for more.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,214 reviews