Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,373 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,373 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 7th June 2026

Laura N

Hortology 5 star review on 12th April 2026

Ayezah Y

Hortology 5 star review on 18th February 2026

Gary L

Hortology 5 star review on 18th January 2026

Katya

874

Anonymous

Anonymous // 01/01/2019

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English

“Great customer service and communication from the team. However, 2 out of 3 plants I ordered came in a bad state... Very disappointed”

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Posted 1 year ago

Hi Joanna, Thank you for your order and review. We are so sorry to hear that your order has arrived with you with some damaged plants! We have reached out to you directly to resolve things. Once again please accept our sincere apologies. Kind Regards Your Hortology Team

Posted 1 year ago

“Excellent service, well packed and on time.”

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Posted 1 year ago

“Excellent service, quick delivery and very well packaged. Beautiful pot and healthy plant, I have since ordered 2 more pots and plants as this is a brilliant company with great products, 100% recommend them”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Perfectly packeged, delivered timely and beautiful pot.”

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Posted 1 year ago

“Fabulous plant. Extremely healthy with lots of new growth and the plant itself is huge. I’ve never received a bad plant from Hortology. Deliver is always the next day, really good service.”

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Posted 1 year ago

“Delivery was amazing - the planter arrived well-packed and secure to avoid any damage. It arrived within a few days of ordering with updates and notifications to keep me informed! Couldn't be happier with the service! :-)”

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Posted 1 year ago

“Exactly as advertised and plant was in good condition”

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Posted 1 year ago

“The plant I ordered - a small Alocasia amazonica - is simply exquisite, a perfect specimen! The packaging, despatch and delivery were similarly faultless. Thankyou!”

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Posted 1 year ago

“Fantastic service. My order arrived promptly and in prestine condition. Online infomation helped me chose a plant suitable to environment it will live in. I'd almost given up on keeping houseplants as due to lack of knowledge, I either killed them with kindness or starved them. My beautiful Aspidistra is thriving (thus far). Customer service advice was excellent & very prompt (via email), and the perfect pot liner was added to my order. I am about to place my next order ... super excited! I actually feel I can do this! Thank you Hortology.”

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Posted 1 year ago

“A fantastic website with a great variety of houseplants and pots. For our first order, we were very impressed with the condition and size of the plants and pots. We were kept informed about delivery which was very swift and everything was well packed to prevent damage. Thank you!”

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Posted 1 year ago

“I ordered some Calatheas and a couple of other plants, as well as a hanging macrame pot holder and a mister. Very pleased with the delivery, which was on time, and also with the packaging - the plants were in great condition. Very happy with all my items and planning to buy some more plants and pot holders!”

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Posted 1 year ago

“The pots are lovely, ordering and delivering were excellent but I did get a pot that is slightly too big... Umm, oh well.”

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Posted 1 year ago

“High quality ceramic garden pots. Stylish with an excellent attractive finish, Came exceptioally well packed and no damage in transit.”

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Posted 1 year ago

“Great ceramic planter, arrived quickly and well packed”

Hortology 5 star review on 30th January 2025

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Posted 1 year ago

“This was my first time purchasing from Hortology. Their unique plant pots that I had chosen were just as amazing as the photos online, stylish and just perfect for my room. They arrived extremely well packaged and communication about delivery was brilliant.”

Hortology 5 star review on 29th January 2025

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Posted 1 year ago

“Delighted with this product. Coordinates perfectly with room, good colour representation on website. Thank you”

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Posted 1 year ago

“love it, great pot”

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Posted 1 year ago

“I brought the Ryan Plant Bowl and it’s the first time I ordered from Hortology. Extremely happy with the service and the product. I’ve had loads of compliments on the bowl since and will be purchasing more for friends.”

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Posted 1 year ago

“I’m absolutely delighted with my most recent pot plant purchase! The colour is beautiful, and it’s nicely made, adding a lovely touch to my home. I’m so happy with it that I’m already considering buying another one. The customer service was also excellent, making the whole experience even better. I’ll definitely be back for more!”

Hortology 5 star review on 28th January 2025

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Posted 1 year ago

Hortology is rated 4.8 based on 9,373 reviews