Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,188 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“It is a very beautiful pot, however i think the sizing is a bit off. I measured the nursery pot of my plant before ordering, and it was around 18cm, with the pot having an opening of 20cm. However the pot actually has an opening of 18cm, and so my pot doesn't fit well. The green is also A LOT darker than shown in the photo. It's a bit misleading.”

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Posted 1 year ago

Hi, Thank you for your order and review. We would like to clarify that the pot dimensions listed on our website represent the external width at the widest point and the overall height. The opening diameter for each pot can be viewed by hovering over the size options, and it also appears just below the selected size. The plant pot you received is 23 x 20 cm with an 18 cm opening, which matches the specifications advertised. We apologise for any confusion and have reached out to you directly to assist further. Your Hortology Team

Posted 1 year ago

“My first order with Hortology and I will definitely order from them again. Speedy delivery, the plant was packaged with care and most importantly, it is really healthy.”

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Posted 1 year ago

“The plant is exactly as described! Perfect!”

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Posted 1 year ago

“Just what I wanted”

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Posted 1 year ago

“Beautiful plant and pot carefully packaged and prompt delivery. Thank you 🙂”

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Posted 1 year ago

“Great company to deal with as great choice of plants and first class information re each one. I ordered gift card to send to my daughter as just couldn't choose which plant she would prefer and it was emailed to her in a matter of minutes. First class service so keep up the good work.”

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Posted 1 year ago

“I’ve used Hirtogy twice now and will be using them again. Great products and service.”

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Posted 1 year ago

“The information on the website on the pot sizing is a bit confusing, but do get in touch with customer service for clarifications- they are very helpful.”

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Posted 1 year ago

“Great service,well packed & prompt delivery,will definitely use again.thank you.”

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Posted 1 year ago

“Very happy with the purchase,plant came in exelent condition,very well packaged”

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Posted 1 year ago

“Absolutely fantastic healthy plants, and great customer service”

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Posted 1 year ago

“I am very pleased with the Palour plants, they were not damaged at all, will definitely order from you again. Thankbyou”

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Posted 1 year ago

“Fast and efficient service. You can't go wrong.”

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Posted 1 year ago

“I love my two plants, both arrived well packaged and looking very healthy.”

Hortology 5 star review on 2nd October 2024

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Posted 1 year ago

“Great plant”

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Posted 1 year ago

“This pot is gorgeous the colours are really lovely and match with wood brilliantly”

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Posted 1 year ago

“Quality designed pots with very efficient back up service. Had a few orders now and very happy with all the orders.”

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Posted 1 year ago

“Excellent products and fantastic customer service”

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Posted 1 year ago

“Quite pricey but the products are good quality and they are packaged very well.”

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Posted 1 year ago

“Nice plant and pot. I was particularly impressed by the quality of the pot.”

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Posted 1 year ago

Hortology is rated 4.8 based on 9,188 reviews