Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,189 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Great quality pots”

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Posted 1 year ago

“So many plants to choose from. Once chosen the plants are extremely well packaged and are delivered very quickly. I have purchased several plants and will be back for more.”

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Posted 1 year ago

“Excellent quality plant that i couldn't find anywhere else. Lovely pot selection too. Both arrived faster than expected and very well packed so no damage.”

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Posted 1 year ago

“Items arrived on time and were extremely well packaged. Communication with Horology also very good.”

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Posted 1 year ago

“Very well packaged and high quality product. Not the cheapest however you get what you pay!!!!”

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Posted 1 year ago

“Great, love the planter, beautiful quality, quick delivery and very well packaged Will be buying from Hortology again soon”

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Posted 1 year ago

“Absolutely gorgeous product and delivery was really quick!”

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Posted 1 year ago

“Excellent customer service.”

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Posted 1 year ago

“I bought three and they look great together.”

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Posted 1 year ago

“Amazing pot”

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Posted 1 year ago

“Lovely planter, looks gorgeous”

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Posted 1 year ago

“Loved the selection of pots available, and this one really stood out. It arrived quickly, and well packaged and it looks fantastic!”

Hortology 5 star review on 30th October 2024

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Posted 1 year ago

“Lovely plant and plant pot! Very pleased!”

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Posted 1 year ago

“Excellent company to work with- emails are answered immediately Linda Bates”

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Posted 1 year ago

“The plant was a present, delivered on time to my daughter. I can’t fault Hortology or the plant.”

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Posted 1 year ago

“The process of ordering and delivery were smooth and easy. I bought repotting mixture. The range of pots and planters was lovely and I am considering future purceses from this supplier.”

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Posted 1 year ago

“Plant wasn't packaged well and had lost a lot of leaves during shipping”

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Posted 1 year ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment with your plant and the damage / leaf loss that is has sustained! We have reached out directly to resolve this for you. Your Hortology team

Posted 1 year ago

“Plant arrived well packaged and in good condition.”

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Posted 1 year ago

“Excellent customer service, providing good advice and lots of help. Also very quick to respond.”

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Posted 1 year ago

“All the plants (and one very large plant pot) came promptly and very well packaged. The quality of the plants is as good as you see on the site and are all perfectly healthy too. Will happily buy again from this company.”

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Posted 1 year ago

Hortology is rated 4.8 based on 9,189 reviews