Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,373 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,373 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 7th June 2026

Laura N

Hortology 5 star review on 12th April 2026

Ayezah Y

Hortology 5 star review on 18th February 2026

Gary L

Hortology 5 star review on 18th January 2026

Katya

874

Anonymous

Anonymous // 01/01/2019

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English

“Good company, when I have spoken to customer support they have been very helpful.”

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Posted 1 year ago

“Exceptional service! Great range of plants and pots. My order was dispatched in good time and my order was received the next day. It was packed so well and even though it contained a couple of succulents the plants were not damaged nor the pots I ordered. Very happy and I will certainly order again”

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Posted 1 year ago

“It was my first time ordering from Hortology and found service to be excellent. Well priced compared to other online equivalent shops including when factoring in shipping. Good communication and came promptly”

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Posted 1 year ago

“Both the blue pots arrived damaged, one has a thin crack which I can live with. The second is damaged and cracked on the inside and outside and is close to falling apart. The pots were packed very tight inside the box, with a lot of pressure on them. I am not surprised they have cracked, and are damaged.”

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Posted 1 year ago

Hi, Thank you for your order and review. We are so sorry to hear that your pots have arrived damaged! We have reached out directly to resolve this with you. Your Hortology Team.

Posted 1 year ago

“Brilliant customer service - I needed to amend my order and they were super helpful. The pot was very well wrapped for the delivery too.”

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Posted 1 year ago

“First time using Hortology and was very pleased with the price, the quality and the packaging. The plant was securely packed and protected so no chance of damaging it so i was extremely pleased thank you”

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Posted 1 year ago

“I bought the moss green Sanna plant pot for a monstera and also to match my living room colours. I am extremely happy with my purchase. The pot is exactly as described and very good quality.”

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Posted 1 year ago

“Super happy with the plant pot we ordered. Everything arrived safely packaged up and within the delivery time.”

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Posted 1 year ago

“This is my first experience of Hortology - mighty pleased with the beaytiful ceramic pot.”

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Posted 1 year ago

“Excellent plants and beautiful pots. Delighted we will buy again!”

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Posted 1 year ago

“Very impressed, Plants & Pots arrive very securely packed and in pristine condition l will definitly be using them again!”

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Posted 1 year ago

“Very disappointed. Wrong address and postcode put on package so I had a very trying time finding out where it had been delivered and then picking it up from that address. Not a good enough service to use you again. Sorry.”

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Posted 1 year ago

Hi Patricia, Thank you for your review. We are so sorry for the issues you have faced with your delivery. Our delivery labels for orders are automatically created using the delivery address and postcode that is entered by our customers at checkout. This address is also on the order confirmation email once an order is placed. We are so sorry if the delivery address for your order was incorrect on this occasion, but we are happy to hear that you have managed to locate your order. Please do get in touch with us if you have any questions and we will be happy to help. Kind Regards Your Hortology Team

Posted 1 year ago

“Pots are perfect - packing brilliant”

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Posted 1 year ago

“Fantastic company The good were packed really well in great condition Love my plants”

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Posted 1 year ago

“Great choice of plants and pots. Easy to find what your looking for. Great delivery service and quality products.”

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Posted 1 year ago

“Excellent after sales.Delayed dispatch of my fern as concerned about low temperatures in transit.”

Hortology 5 star review on 22nd January 2025

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Posted 1 year ago

“Absolutely love the house plants I ordered! They arrived in perfect condition—so healthy and full of life. They’ve been thriving ever since and have brightened up my space beautifully. Highly recommend if you’re looking for gorgeous, easy-to-care-for greenery!”

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Posted 1 year ago

“The plants came in excellent condition. The plant pot is gorgeous and looks great with the fern in it in my sitting room. A problem with the mister was quickly resolved. The only reason I’m not giving 5 stars is because the mister is not great quality but other than that 5 stars”

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Posted 1 year ago

“Both plants and glass atomiser were all packed very well and delivered within the week. Very pleased with the ferns which looked healthy and are now sitting in my bathroom.”

Hortology 5 star review on 21st January 2025

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Posted 1 year ago

“I am so thrilled to have received my beautiful plant which has been difficult to find. A little expensive but overall well worth it. As well as the plant having been difficult to find, I found on arrival that it was a beautiful mature plant, looking very lush with plenty of growth. It was very well packaged to minimise the risk of any damage....none having occurred. The other thing I really appreciated was that Horology delayed sending my plant because of an exceptionally cold snap, which they feared might damage the plant. Over all, absolutely delighted”

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Posted 1 year ago

Hortology is rated 4.8 based on 9,373 reviews