Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,188 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Always great quality and fantastic service from the whole team. Wouldn’t use anyone else! Highly recommend”

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Posted 1 year ago

“Small and cute atomiser but quite powerful in watering the plants. Very nice ! My first buy with Hortology and quite happy with the service overall.”

Hortology 5 star review on 24th October 2024

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Posted 1 year ago

“Great website. Quick and attentive customer service too. Would use again”

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Posted 1 year ago

“Beautiful planters and delivered in fantastic packaging. No chance of them arriving broken! Highly recommended.”

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Posted 1 year ago

“Easy to navigate, Excellent delivery.”

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Posted 1 year ago

“Lovely pots and hearty plants”

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Posted 1 year ago

“Super quick delivery. Pot very good quality and well packed.”

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Posted 1 year ago

“The Anthurium delivered was of a good qualty and looks lovely and doing really well!”

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Posted 1 year ago

“My order arrived really quickly. The plant pots were securely packed and came in a good condition. Thank you :)”

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Posted 1 year ago

“My plants arrived promptly and very well packaged. They are lovely healthy and a good size. I will definitely be ordering more plants from Hortology in the future.”

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Posted 1 year ago

“I bought a very large pot which is beautiful, a fairly lightweight material and with a plastic liner. We had to make drainage holes in the liner, but otherwise delighted with both items. Useful to be able to order materials for planting as well. The pot was really well packed and delivery arrangements particularly helpful. Tip top service and selection of goods.”

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Posted 1 year ago

“Lovely useful website, albein they sell a very grey-chrome orchid spay as "nickel" and the picture is doctored to look nickel, but reality is different.”

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Posted 1 year ago

“Every time I order from these guys I'm very happy with my plants,packaged well and as seen in the images.”

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Posted 1 year ago

“as expected, good business”

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Posted 1 year ago

“Plant arrived in healthy condition although courier clearly hadn’t keep upright so needed a bit of work when opened.”

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Posted 1 year ago

“Great plant quality as described on the website, good communication, delivery was on time and high quality packaging.”

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Posted 1 year ago

“Good communications, high quality products, easy to use website”

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Posted 1 year ago

“Never used this company before but was very pleased with my purchase of an indoor plant pot. Extremely well packaged arrived on time and most importantly just as I'd imagined from the photograph”

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Posted 1 year ago

“Have used a bunch of times and consistently good. Fast service and plants arruve as described and health”

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Posted 1 year ago

“I bought the green noor velvet pots and the coco palm. Stunning! Service was great. I think I little booklets or caring instructions woth the coco palm would have been a good addition.”

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Posted 1 year ago

Hortology is rated 4.8 based on 9,188 reviews