Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,188 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“I loved my fabulous Ryan indoor pot. Great customer service and very speedy dispatch. Thank you”

Hortology 5 star review on 15th September 2024

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Posted 1 year ago

“Great service and a lovely plant!”

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Posted 1 year ago

“Beautiful plant pot. Pictures are an accurate representation. I’d definitely buy more from Hortology.”

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Posted 1 year ago

“Lovely pots that are well delivered.”

Hortology 5 star review on 12th September 2024

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Posted 1 year ago

“Speedy delivery and stylish pot”

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Posted 1 year ago

“Excellent products arrived very well packed. Delighted with my order.”

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Posted 1 year ago

“Quick delivery and the liner as described. Happy with my order!”

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Posted 1 year ago

“Great products and quick delivery”

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Posted 1 year ago

“My Crassula ovata - Jade Plant arrived punctually and very securely packed. It was and still is in perfect condition. Fairly priced my beautiful Jade plant is a successful purchase which along with Hortology gets my unreserved recommendation. Coincidentally I have another Hortology plant due to arrive any minute now. Well done and thank you Hortology.”

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Posted 1 year ago

“The Plant arrived ahead of schedule, was well packaged and undamaged. My only issue was that it was 12cms shorter than the stated height guide which although doesn't detract from it being a fine looking plant, I did want a taller one for a specific purpose. I would certainly use again though.”

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Posted 1 year ago

“I am delighted with my first purchase from "Hortology" , they're gave me a great support while I was waiting for delivery, also with information how to care for gorgeous elegant Aralia Ming. Arrived on time with secure packaging and healthy condition. I am feel very happy and privileged to have this beauty in my new home . Thank you, Allix and team Hortology.”

Hortology 5 star review on 11th September 2024

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Posted 1 year ago

“Great service and quality of plants. Cusotmer serevice wwas brilliant too. Will definitely buy from here again.”

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Posted 1 year ago

“I absolutely LOVE this company. Beautiful, well kept and sent plants, pots at very reasonable prices and super customer service. I only wish I had more space so I could keep buying plants!”

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Posted 1 year ago

“The plants were very well packaged and very healthy. I will definitely use this service again.”

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Posted 1 year ago

“Really well packaged, fast delivery and great quality plants. Very happy.”

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Posted 1 year ago

“Ordered a plant and pot from hortology both lovely and the plant arrived in perfect condition. Both had been packed with such care. I wish every company provided such great service. Would absolutely recommend”

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Posted 1 year ago

“Really lovely pots!”

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Posted 1 year ago

“I was wary about ordering large breakable items, but I need not have worried. The order arrived quickly and very well packaged. My Strelitzia and Monstera are now in their new homes. I know I will be using Hortology again :-)”

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Posted 1 year ago

“Beautiful pots. So well crafted.”

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Posted 1 year ago

“Great product range”

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Posted 1 year ago

Hortology is rated 4.8 based on 9,188 reviews