Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,204 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

865

Anonymous

Anonymous // 01/01/2019

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English

“Lovely plant pots that I ordered, very pleased with them. Arrived in good time and in good condition.”

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Posted 2 years ago

“The product was delivered quickly and well packaged at a very good price and excellent value for money. Will put our orchid into it for our summer room.”

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Posted 2 years ago

“Hello Hortology . Love your plants large and small.!The packing is perfect. You know. they’ll come out in one piece!! Everyone comments on them all “Let me breathe in and feel the love from them” well, what else do you want !!!! Thanks 🙏”

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Posted 2 years ago

“Beautiful plant. Very well packaged. Easy to order. Would definitely recommend and use again.”

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Posted 2 years ago

“Excellent! No problems at all, great selection of plants and pots, will definitely be using again. Many thanks.”

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Posted 2 years ago

“Love the colours and shape of the pots.”

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Posted 2 years ago

“Everything we as it showed online, and delivered well, couldn’t fault the service”

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Posted 2 years ago

“Excellent communication, delivery, value and quality of plants and pots. I’d ordered a small plant pot and large plant and they e-mailed me to check I knew the plant wouldn’t fit in the pot before delivering. Will definitely be using them again.”

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Posted 2 years ago

“Great selection of pots, and the plant I ordered looked fantastic. Customer service was good too.”

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Posted 2 years ago

“Healthy plants. Well packaged. Pots are beautiful and true to picture.”

Hortology 5 star review on 22nd April 2023

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Posted 2 years ago

“My plant arrived in a reasonable time and was packaged well with no damage. Very happy.”

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Posted 2 years ago

“Plant arrived really well packaged and in perfect condition and delivery was fast!”

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Posted 2 years ago

“Very good quality plant well packaged.”

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Posted 2 years ago

“The ordering process was very easy, especially as I have a cat there is a whole pet section which made my life so much easier! When it arrived (which is did pretty quickly) it was all well packaged and not a single thing broke. Of course some leaves came off during transit which is to be expected but overall I’ve been very impressed with the service!”

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Posted 2 years ago

“Absolutely beautiful Codiaeum Petra - Croton plant. Can't fault the standard of care taken with the packaging and delivery.”

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Posted 2 years ago

“Great quality and good value compost, will be repurchasing!”

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Posted 2 years ago

“Very happy with an excellent condition of plant-transported and unpackable without damaging/stressing the product. Good tips on tge Hortology site re the various needs and traits of each plant type. I highly recommend this company( (and their choice of pots is great. )”

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Posted 2 years ago

“Stunning healthy plant, excellent customer service, received 25% off as they thought the plant was not as dense as they would have liked, was given a choice of discount or waiting for a different one, chose the discount and was not disappointed, beautiful plant and plenty foliage, will definitely buy from here again”

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Posted 2 years ago

“The plant was in perfect condition and packaged very carefully.”

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Posted 2 years ago

“Good quality plants and very nice pots.”

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Posted 2 years ago

Hortology is rated 4.8 based on 9,204 reviews