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Hortology Reviews

4.8 Rating 9,373 Reviews
97 %
of reviewers recommend Hortology
Company Reviews Product Reviews
871
 Metrics Info
4.8
Based on 9,373 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
2 - 3 Hours
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Kelly
Verified Buyer
“Both pots arrived quickly, they were as described/ pictured (absolutely beautiful I love them!) they were also well packaged to keep them from being damaged. Would recommend!”
Helpful Report
Posted 1 year ago
Peter
Verified Buyer
“I have now used `Hortology a few times. From browsing to delivery things have gone swimmingly. Their extensive range and comprehensive reliable service makes them my "number one go to" supplier for future projects. I look forward to using them again with total confidence. Thank you Hortology.”
Hortology 5 star review on 29th December 2024
Helpful Report
Posted 1 year ago
Beverley
Verified Buyer
“The plants arrived well packaged, they're all very healthy and look great in their new pots! The aloe vera had a broken/snapped leaf and another leaf was bent over .. presumably during the packaging process. Its still a lovely plant but thats why I gave 4 stars not 5. The pots and liners are exactly as expected. Overall my rating is nearer 4.8 stars but I didnt have that option!”
Helpful Report
Posted 1 year ago
Michelle
Verified Buyer
“Fantastic service, well packaged & healthy plants.”
Helpful Report
Posted 1 year ago
Emma
Verified Buyer
“I’m extremely happy with my recent houseplant order! The plants, and pots, arrived in perfect condition, healthy and very well-packed. The selection was exactly as described. Highly recommend this company to anyone looking to add some greenery to their home! Will definitely order from here again.”
Helpful Report
Posted 1 year ago
James
Verified Buyer
“As ever delivery & packaging top notch .”
Helpful Report
Posted 1 year ago
Stephen
Verified Buyer
“I purchased a cactus, the packaging was very poor and it arrived very damaged, I asked for a replacement and for it to be correctly packaged this time .but this was also damaged, so I received a refund less this shipping costs. Not sure why I had to pay the shipping as it was the only item I purchased. This all took a long time to sort - I had emailed them directly but they said they didn't receive them.. something wrong with their email system ? Emails did work when I emailed them through their contact form. In the meantime I did contact them via Facebook and their social media person was helpful”
Helpful Report
Posted 1 year ago
Philippa
Verified Buyer
“Really good quality plant and so well packaged.”
Helpful Report
Posted 1 year ago
Louise
Verified Buyer
“Two beautiful pots. Well wrapped and packed in paper and card and delivered promptly. I will be ordering further pota and plants.”
Helpful Report
Posted 1 year ago
James
Verified Buyer
“Hortology is my wife's favourite online supplier for plants. Everything she has bought from Hortology has been good quality and is always delivered in good condition on time. So as part of her Christmas this year I bought her some Hortology vouchers which I know she will enjoy spending.”
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Posted 1 year ago
Melanie
Verified Buyer
“We have now bought several plants from Hortology. They always come well packed and healthy. A really good service all round.”
Helpful Report
Posted 1 year ago
Margaret
Verified Buyer
“Beautiful pot, carefully packed, speedy delivery, fantastic customer service. I'll be back!”
Helpful Report
Posted 1 year ago
Paulina
Verified Buyer
“well packed, arrived on time. Item looks better than in the picture.”
Helpful Report
Posted 1 year ago
SOFIA
Verified Buyer
“Excellent quality pot as always and great custormer service throughout!”
Helpful Report
Posted 1 year ago
Geoffrey
Verified Buyer
“Communication was very good, including a personal email to clarify an issue.”
Helpful Report
Posted 1 year ago
Angela
Verified Buyer
“Good company. Fast shipping and adequate packaging to keep plants safe.”
Helpful Report
Posted 1 year ago
Jenny
Verified Buyer
“Lovely pots, delivered in good time, and beautifully packed. Well done Hortology!”
Helpful Report
Posted 1 year ago
Andrew
Verified Buyer
“Great products! Looks terrific and the Hortology team were super proactive with my order, reaching out when they thought there might be an issue, and this enabled everything to be delivered perfectly.”
Helpful Report
Posted 1 year ago
Sarah
Verified Buyer
“Plants arrived very quickly in superb, beautiful condition, many thanks!”
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Posted 1 year ago
Martin
Verified Buyer
“Plant arrived in not great condition due to how poorly packaged it was for winter conditions. A box with grab hole gaps in the cardboard with plastic wrap and nothing else in winter is madness. Won’t order again I’m afraid.”
Helpful Report
Posted 1 year ago
Hello Martin, Thank you for your order and review. We have spent a lot of time testing and developing our packaging to ensure this is optimal for protecting your plant on its transit to you, we do sincerely apologise that your plant has not arrived in the best condition possible as you, and we would expect it to! We have reached out directly to resolve this for you. Your Hortology team
Posted 1 year ago
Hortology is rated 4.8 based on 9,373 reviews
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