Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,208 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,208 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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“Beautiful plants arrived in perfect condition.”

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Posted 4 years ago

“So pleased with my plants 🪴 I love them. Hortology was easy to order from and great delivery”

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Posted 4 years ago

“Absolutely great pot and despite the fact you said it was slightly marked, and gave me a great discount, it’s a beautiful pot. Thank you”

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Posted 4 years ago

“Great website and I especially like the guide on how to look after your plants. It's very useful ! The plants I received were all in great condition. I'm looking forward to seeing them grow .”

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Posted 4 years ago

“Superb, healthy plants, as always.”

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Posted 4 years ago

“Have used Hortology for over a year and every plant I’ve bought has been delivered in excellent condition, beautifully fresh and healthy. Highly recommended”

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Posted 4 years ago

“My plant arrived safely, was promptly named Sally and is recovering in my office. Amazing service, looking forward to the next order.”

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Posted 4 years ago

“Love my new pot, good quality.”

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Posted 4 years ago

“Excellent quality plants as usual.”

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Posted 4 years ago

“Hortology exceeded my expectations when I had a problem with my order thanks to a heavy handed delivery. A replacement was organised hassle free and they were very helpful and friendly throughout. Can’t recommend them enough for pots and customer service. Simply great 😊”

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Posted 4 years ago

“Great Service. Not the cheapest, but they are very good quality and they do look expensive, overall you get what you pay for.”

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Posted 4 years ago

“My son was absolutely delighted with his Dracaena plant”

Hortology 5 star review on 15th January 2022

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Posted 4 years ago

“I still haven't received my order.”

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Posted 4 years ago

Hi Marilyn Thank you for your message. Your order was sent out to you on 5 January and we emailed you with your shipping details at the time. It looks like it is still with Royal Mail. We can contact them on your behalf to arrange a redelivery day if you have not done so? Our customer services team are available at info@hortology.co.uk to help any further. Kind regards - Your Hortology Team

Posted 4 years ago

“The ordered plant arrived very soon and was delivered in perfect condition.”

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Posted 4 years ago

“It was definitely the best choice to buy a plant from Hortology!! Delievery was really fast and the wrapping was perfect. The plant was not harmed at all. Thanks :)”

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Posted 4 years ago

“Although quite expensive, the quality of the plants and service are very good.”

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Posted 4 years ago

“Great plant and packaging.”

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Posted 4 years ago

“Thank you for extra help and effort! I'm very setisfied. Regards from Slovenia, Lina”

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Posted 4 years ago

“Came in excellent packaging and really great condition. Exceeded expectations.”

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Posted 4 years ago

“Would highly recommend this company. There was a problem with my order which was a Christmas present for my daughter. The staff went above and beyond to help I cannot praise them enough and they delivered super fast to make sure it arrived before Christmas.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,208 reviews