Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,437 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,437 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 28th September 2026

880

Anonymous

Anonymous // 01/01/2019

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“Very well packaged, lovely plants. Larger than I expected for the price! Would definitely use again”

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Posted 4 years ago

“The pots I received are beautiful and really complement my living space. They are good quality too. I love them.”

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Posted 4 years ago

“First time using this company, excellent products great price, I will be using them again.”

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Posted 4 years ago

“Dead one arrival. One of the plants I received on my order was battered and with the roots damaged within the pot, only a couple of sprouts managed to survive.”

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Posted 4 years ago

Hi Aaron, We are sorry that your order was not delivered as expected, it sounds like there have been some issues with your order during transit. We always want our customer's purchases to arrive in tip-top condition and for you to be delighted with your order, therefore we have emailed you directly so we can resolve this for you. Kind regards - Your Hortology Team

Posted 4 years ago

“Excellent quality”

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Posted 4 years ago

“Excellent plants and pots! Special thanks for a great and accurate delivery!”

Hortology 5 star review on 29th April 2022

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Posted 4 years ago

“I have ordered both plants and plant pots from hortology and I can’t recommend them enough. My plants were delivered in excellent packaging and were in perfect condition as was my ceramic pot I ordered. They will be my first go to company when I’m ordering plant etc online.”

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Posted 4 years ago

“Good selection at good prices. Nice healthy plants very well packed and fast delivery.”

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Posted 4 years ago

“Affordable, quick, reliable”

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Posted 4 years ago

“I was contacted by Hortology to let me know that the item in stock was slightly damaged, and asked if I wanted a refund, 10% off or wait for a new imminent delivery. This was excellent customer service and I decided to wait, which wasn't very long. My pot arrived a week later and was superbly packaged to protect the contents. When ordering indoor plant pots check your space, I just went for the largest pot available and it is the size of a small coffee table 😁 Very beautiful though. The aftercare advice given by Hortology is also excellent and ensures that my pot will stay pristine for years to come. Excellent service and quality product at a reasonable price.”

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Posted 4 years ago

“Very good, arrived quickly and in one piece”

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Posted 4 years ago

“I had a query on my order and their response was answered within ten minutes by email! Very pleased with my purchases also.”

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Posted 4 years ago

“Great service, plant pot was delivered on time.”

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Posted 4 years ago

“Great Service and Quality I bought a specialist palm and was amazed by the speed of delivery, the reasonable pricing and the packaging was to die for, ensuring the plant arrived in perfect and undamaged health. Thank you.”

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Posted 4 years ago

“Arrived to the correct address! We live on a farm with many dwellings and usually our mail/deliveries go missing! So thumbs up for this!!! Also my plant pot was carefully packaged so it would break!! Love my pot and can't wait to buy a new one👌”

Hortology 5 star review on 21st April 2022

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Posted 4 years ago

“Prompt customer service. Very helpful and provide you full knowledge of a product you want to buy. Highly recommended”

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Posted 4 years ago

“Plants were packaged very well and were in excellent condition when they arrived. The plants were bushy and healthy. I waited around 7 days for the delivery, which is more than fine because the plants should be happy when they're leaving their nursery. The pots are very beautiful too. Will definitely order from Hortology again.”

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Posted 4 years ago

“The product range was excellent and delivery was quick. I would happily shop at Hortology again.”

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Posted 4 years ago

“I had gotten two plants from hortology… and I was NOT disappointed. I absolutely love them! The service was great, the plants are great quality and great price. I would definitely recommend!”

Hortology 5 star review on 16th April 2022

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Posted 4 years ago

“My hanging pots were carefully packed and delivered quickly.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,437 reviews