Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,383 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,383 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Hortology 5 star review on 16th July 2026

877

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Arrived to the correct address! We live on a farm with many dwellings and usually our mail/deliveries go missing! So thumbs up for this!!! Also my plant pot was carefully packaged so it would break!! Love my pot and can't wait to buy a new one👌”

Hortology 5 star review on 21st April 2022

Helpful Report

Posted 4 years ago

“Prompt customer service. Very helpful and provide you full knowledge of a product you want to buy. Highly recommended”

Helpful Report

Posted 4 years ago

“Plants were packaged very well and were in excellent condition when they arrived. The plants were bushy and healthy. I waited around 7 days for the delivery, which is more than fine because the plants should be happy when they're leaving their nursery. The pots are very beautiful too. Will definitely order from Hortology again.”

Helpful Report

Posted 4 years ago

“The product range was excellent and delivery was quick. I would happily shop at Hortology again.”

Helpful Report

Posted 4 years ago

“I had gotten two plants from hortology… and I was NOT disappointed. I absolutely love them! The service was great, the plants are great quality and great price. I would definitely recommend!”

Hortology 5 star review on 16th April 2022

Helpful Report

Posted 4 years ago

“My hanging pots were carefully packed and delivered quickly.”

Helpful Report

Posted 4 years ago

“The pothos plant came well packed and relatively fast. The plant itself is growing quite well as well as the cuttings from it.”

Helpful Report

Posted 4 years ago

“What’s not to love💕? First class plants, beautiful pots and excellent service.”

Helpful Report

Posted 4 years ago

“Bought a Peperomia argyreia, it came carefully packaged but still pretty crumpled. Decent service but didn't wow me - I would not go out of my way to use Hortology again, but wouldn't hesitate to use it if I saw it had a plant I really wanted.”

Helpful Report

Posted 4 years ago

Hi Shulin, We are sorry to hear your plant was a little crumpled. We have developed quality packaging and techniques to help ensure the plants are secure and remain healthy, but sounds like there may have been some issues with your order during transit. We always want our customers to be pleased with their purchase and I believe our customer support team have got in touch to help resolve this for you. Kind regards Your Hortology Team

Posted 4 years ago

“Extremely prompt delivery, very well packaged, plant healthy.”

Helpful Report

Posted 4 years ago

“Plant delivered promptly and very impressed with strong supportive box. No damage to my 100cm Ponytail palm. Plant healthy and just what I wanted. Will have no hesitation in using Hortology again and strongly recommend them.”

Helpful Report

Posted 4 years ago

“Very happy with my handmade indoor Terracotta Valene Plant Pot. Reasonably priced. Unique pattern. Arrived quickly. Very well packaged. Would reccomended Hortology and use again.”

Helpful Report

Posted 4 years ago

“Hortology dispatched my item promptly, it was incredibly well packaged and arrived in tip-top condition. Absolutely delighted, would use again.”

Helpful Report

Posted 4 years ago

“My plant arrived in great condition as it had been boxed up property. No fault can be found and the plant is beautiful.”

Helpful Report

Posted 4 years ago

“Delivery was quick and it was easy to order, but the plants looked a little sad on arrival, especially the large one. A couple of the leaves had been bent back and snapped where it had been packaged and I don't think this would have happened if it had been packaged with more care.”

Helpful Report

Posted 4 years ago

Hi Amy, We are sorry to hear your plant arrived a little damaged. We have worked hard to develop quality packaging and techniques to help ensure the plants are secure and remain healthy during transit, but sounds like this might have gone a little wrong. We want our customers to be delighted with their purchase and have therefore emailed you directly so we can resolve this for you. Kind regards - Your Hortology Team

Posted 4 years ago

“Lovely pots, very well packaged in paper and card not plastic, very promptly delivered Thanks”

Helpful Report

Posted 4 years ago

“Very impressed, excellent service, everything is well packaged and the plants arrived in excellent condition. Hortology is competitive in price, offers variety and delivery is quick. I was a little sceptical about buying from an unknown source but I have since placed a second order and would happily recommend them. Thanks for a wonderful shopping experience.”

Helpful Report

Posted 4 years ago

“Great choice of plants and I like how much information is given about care. My order arrived quickly and the plants were very well packed, secure and in perfect condition.”

Helpful Report

Posted 4 years ago

“Delighted with my items! Well packaged, quick delivery and gorgeous quality. Thank you!”

Helpful Report

Posted 4 years ago

“Excellent quality. Very pleased with my plant pot.”

Helpful Report

Posted 4 years ago

Hortology is rated 4.8 based on 9,383 reviews