Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,435 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,435 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 23rd September 2026

881

Anonymous

Anonymous // 01/01/2019

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“Bought a Peperomia argyreia, it came carefully packaged but still pretty crumpled. Decent service but didn't wow me - I would not go out of my way to use Hortology again, but wouldn't hesitate to use it if I saw it had a plant I really wanted.”

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Posted 4 years ago

Hi Shulin, We are sorry to hear your plant was a little crumpled. We have developed quality packaging and techniques to help ensure the plants are secure and remain healthy, but sounds like there may have been some issues with your order during transit. We always want our customers to be pleased with their purchase and I believe our customer support team have got in touch to help resolve this for you. Kind regards Your Hortology Team

Posted 4 years ago

“Extremely prompt delivery, very well packaged, plant healthy.”

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Posted 4 years ago

“Plant delivered promptly and very impressed with strong supportive box. No damage to my 100cm Ponytail palm. Plant healthy and just what I wanted. Will have no hesitation in using Hortology again and strongly recommend them.”

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Posted 4 years ago

“Very happy with my handmade indoor Terracotta Valene Plant Pot. Reasonably priced. Unique pattern. Arrived quickly. Very well packaged. Would reccomended Hortology and use again.”

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Posted 4 years ago

“Hortology dispatched my item promptly, it was incredibly well packaged and arrived in tip-top condition. Absolutely delighted, would use again.”

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Posted 4 years ago

“My plant arrived in great condition as it had been boxed up property. No fault can be found and the plant is beautiful.”

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Posted 4 years ago

“Delivery was quick and it was easy to order, but the plants looked a little sad on arrival, especially the large one. A couple of the leaves had been bent back and snapped where it had been packaged and I don't think this would have happened if it had been packaged with more care.”

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Posted 4 years ago

Hi Amy, We are sorry to hear your plant arrived a little damaged. We have worked hard to develop quality packaging and techniques to help ensure the plants are secure and remain healthy during transit, but sounds like this might have gone a little wrong. We want our customers to be delighted with their purchase and have therefore emailed you directly so we can resolve this for you. Kind regards - Your Hortology Team

Posted 4 years ago

“Lovely pots, very well packaged in paper and card not plastic, very promptly delivered Thanks”

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Posted 4 years ago

“Very impressed, excellent service, everything is well packaged and the plants arrived in excellent condition. Hortology is competitive in price, offers variety and delivery is quick. I was a little sceptical about buying from an unknown source but I have since placed a second order and would happily recommend them. Thanks for a wonderful shopping experience.”

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Posted 4 years ago

“Great choice of plants and I like how much information is given about care. My order arrived quickly and the plants were very well packed, secure and in perfect condition.”

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Posted 4 years ago

“Delighted with my items! Well packaged, quick delivery and gorgeous quality. Thank you!”

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Posted 4 years ago

“Excellent quality. Very pleased with my plant pot.”

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Posted 4 years ago

“I’m so happy with such a great service. Most beautiful pots and plants.”

Hortology 5 star review on 10th April 2022

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Posted 4 years ago

“Really great service. Fast delivery and well packed. Arrived in excellent condition. I had been trying to buy this plant for more than a year! Thank you.”

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Posted 4 years ago

“Nice product , reasonable price and delivered promptly .”

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Posted 4 years ago

“First time using hortology and was very impressed, the plant I ordered was a gift, it was delivered quickly, packaged well and was a really good quality. Would recommend and will use again.”

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Posted 4 years ago

“I had struggled to find a pot the right size for my plant. Hortology had numerous ones to choose from and delivery was fast and well packaged. My first experience shopping with you, but definitely not my last. Very happy…🥳”

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Posted 4 years ago

“Hortology were very efficient with my order. The two vases I order are lovely and are already in use. The spider plant also looks healthy and is in my sitting room. I would recommend this company to my friends and family.”

Hortology 5 star review on 7th April 2022

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Posted 4 years ago

“Bought a house plant for my granddaughter and she was over the moon with it. The price, delivery and quality was great. Thank you”

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Posted 4 years ago

“Although my item was out of stock, I received a very friendly email apologising. And they got it to me the next week and kept me informed at all stages. I felt they were a very professional company.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,435 reviews