Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,421 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,421 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 22nd August 2026

878

Anonymous

Anonymous // 01/01/2019

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“Pots are perfect - packing brilliant”

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Posted 1 year ago

“Fantastic company The good were packed really well in great condition Love my plants”

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Posted 1 year ago

“Great choice of plants and pots. Easy to find what your looking for. Great delivery service and quality products.”

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Posted 1 year ago

“Excellent after sales.Delayed dispatch of my fern as concerned about low temperatures in transit.”

Hortology 5 star review on 22nd January 2025

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Posted 1 year ago

“Absolutely love the house plants I ordered! They arrived in perfect condition—so healthy and full of life. They’ve been thriving ever since and have brightened up my space beautifully. Highly recommend if you’re looking for gorgeous, easy-to-care-for greenery!”

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Posted 1 year ago

“The plants came in excellent condition. The plant pot is gorgeous and looks great with the fern in it in my sitting room. A problem with the mister was quickly resolved. The only reason I’m not giving 5 stars is because the mister is not great quality but other than that 5 stars”

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Posted 1 year ago

“Both plants and glass atomiser were all packed very well and delivered within the week. Very pleased with the ferns which looked healthy and are now sitting in my bathroom.”

Hortology 5 star review on 21st January 2025

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Posted 1 year ago

“I am so thrilled to have received my beautiful plant which has been difficult to find. A little expensive but overall well worth it. As well as the plant having been difficult to find, I found on arrival that it was a beautiful mature plant, looking very lush with plenty of growth. It was very well packaged to minimise the risk of any damage....none having occurred. The other thing I really appreciated was that Horology delayed sending my plant because of an exceptionally cold snap, which they feared might damage the plant. Over all, absolutely delighted”

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Posted 1 year ago

“Very happy with product. Nicely packaged”

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Posted 1 year ago

“Beautiful plants and pots, delivered with care.”

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Posted 1 year ago

“They waited until the minus weather had improved before delivery which was great, I had a slight issue with one plant BUT hortology was very helpful and quickly sent me another plant, I could have had my money back but I would have only brought another plant anyway. I will definitely be ordering again after that experience, it's hard to find a trusted supplier and i think I have.”

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Posted 1 year ago

“This is my 3rd pot, great quality, this terracotta pot is better than expected, such a beauty! I needed customer service advice this time and I was being rather cheeky, asking advice regarding a Kentia Palm I purchased elsewhere and at that point, still hadn’t had a response back, Ellen from Hortology got straight back to me, answering all my questions and more, she offered great suggestions too. Geat service and quality pots, highly recommend.”

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Posted 1 year ago

“Love this shaped planter 😍”

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Posted 1 year ago

“Great customer service! My parcel got stolen and they sorted the problem straight away and sorted it all with no fuss at all.”

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Posted 1 year ago

“Hortology have a great range of products. The quality of the pots is excellent and all at reasonable prices. I love the unkillable plant range, what a great idea for those of us with not very green fingers. Overall a brilliant site.”

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Posted 1 year ago

“Super choice online and excellent customer service, Delivered promptly.”

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Posted 1 year ago

“I’ve used Hortology a couple of times now and I’ve been very pleased with the products and service.”

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Posted 1 year ago

“Amazing customer service and the price is great! Really impressed”

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Posted 1 year ago

“Arrived quickly well package fantastic quality both plant and pots”

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Posted 1 year ago

“Great service with plants and pots received, well packaged”

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Posted 1 year ago

Hortology is rated 4.8 based on 9,421 reviews