Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,189 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Perfect plant, excellent service and delivery.”

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Posted 1 year ago

“Ordered some nursery pots and no lie the best I’ve used will deffo be ordering from here again”

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Posted 1 year ago

“Some lovely items offered and very quick delivery, especially like the website function of choosing a plant and then being able to click a link to see suitable plant pots for sale...no more plants waiting for months for a pot that fits to arrive! and thankyou for having a page of Pet Safe Houseplants!!”

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Posted 1 year ago

“Fast delivery, plant and plant pot arrived well packaged. Great company highly recommend”

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Posted 1 year ago

“Love this company and I could spend all day looking at their website. The range of pots is awesome! My delivery arrived in perfect condition and was exactly what I was expecting. Thanks Hortology 🌱”

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Posted 1 year ago

“My Grigio planter looks stunning and has really added a touch of class to the newly refurbished outside of my house. I’m delighted.”

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Posted 1 year ago

“Nice range of houseplants.”

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Posted 1 year ago

“Super high quality products, exactly what I was looking for, responsive customer service. Only reservation is the high cost of delivery and return shipping.”

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Posted 1 year ago

“Quick service great products!”

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Posted 1 year ago

“Great variety of plants pots and website informative and easy to use.”

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Posted 1 year ago

“Great products and fast delivery”

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Posted 1 year ago

“All of my ordered items arrived quickly & very well packed. I would certainly recommend Hortology for all your plant needs. There is such a great choice of plants, containers & substrates, abd their prices are very competitive. I will definitely be placing another order soon. Thanks, Hortology!”

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Posted 1 year ago

“Excellent plant in the best possible condition.This company truley has very high standards in the plants they sell the plants are so healthy looking. The packaging the pants are shipped in is very protective aswell.”

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Posted 1 year ago

“Houseplant Myst is glorious stuff! It does exactly what I expect it to and my plants love it! I can almost hear them shouting, "Come on, come on - we're hungry."”

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Posted 1 year ago

“Abslolutyl top services, the best secure packing I ever seen!”

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Posted 1 year ago

“Really like the company. Great choice and quick service. Lovely plants”

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Posted 1 year ago

“The pot I ordered was delivered within a couple of days, very well and safely packaged. The pot looks exactly as per the photo on the website and as described. Overall very pleased with my purchase.”

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Posted 1 year ago

“Great service, thank you!”

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Posted 1 year ago

“I ordered the peace lilies but was very disappointed to see that they arrived so late . I ordered other items on the same day and all were delivered before the funeral . They had time to get it to my special friends .”

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Posted 1 year ago

Hi Kendal, Thank you for your order and review. We are so sorry that your Peace Lilies did not arrive in time for the funeral as you had hoped. We understand how important this delivery was for you during such a difficult time. Our records show that your order was dispatched within 24 hours of being placed and was sent via next-day delivery. Unfortunately, DPD attempted to deliver on the 9th but was unable to do so and left a calling card. While we have limited visibility over the next steps taken by DPD, we can confirm that your order was successfully delivered on the 13th. We are deeply sorry for any distress this delay may have caused. Thank you for bringing this to our attention, and we will work with our delivery partners to try and ensure that delays such as this do not happen in the future. Kind Regards Your Hortology Team

Posted 1 year ago

“Amazing customer service, the plants and pots are stunning.”

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Posted 1 year ago

Hortology is rated 4.8 based on 9,189 reviews