Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,421 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,421 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 22nd August 2026

878

Anonymous

Anonymous // 01/01/2019

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“well packed, arrived on time. Item looks better than in the picture.”

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Posted 1 year ago

“Excellent quality pot as always and great custormer service throughout!”

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Posted 1 year ago

“Communication was very good, including a personal email to clarify an issue.”

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Posted 1 year ago

“Good company. Fast shipping and adequate packaging to keep plants safe.”

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Posted 1 year ago

“Lovely pots, delivered in good time, and beautifully packed. Well done Hortology!”

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Posted 1 year ago

“Great products! Looks terrific and the Hortology team were super proactive with my order, reaching out when they thought there might be an issue, and this enabled everything to be delivered perfectly.”

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Posted 1 year ago

“Plants arrived very quickly in superb, beautiful condition, many thanks!”

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Posted 1 year ago

“Plant arrived in not great condition due to how poorly packaged it was for winter conditions. A box with grab hole gaps in the cardboard with plastic wrap and nothing else in winter is madness. Won’t order again I’m afraid.”

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Posted 1 year ago

Hello Martin, Thank you for your order and review. We have spent a lot of time testing and developing our packaging to ensure this is optimal for protecting your plant on its transit to you, we do sincerely apologise that your plant has not arrived in the best condition possible as you, and we would expect it to! We have reached out directly to resolve this for you. Your Hortology team

Posted 1 year ago

“This peperomia arrived a bit beaten up and covered in soil, since then it's lost more leaves than I expected.”

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Posted 1 year ago

Hello Theo. Thank you for your order and review. We are sorry to hear of your disappointment and have reached out directly to resolve this for you. Your Hortology team

Posted 1 year ago

“I have 18 houseplants, all from Hortology. Great company”

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Posted 1 year ago

“I am happy with my new plant it’s in lovely condition I have been looking for a Chinese money plant for a while I enjoy plants both inside and out they are my happy place I will certainly be ordering more from you in the future Janis”

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Posted 1 year ago

“Great communication and packaged very safely thank you”

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Posted 1 year ago

“Great plant and delivered very quickly”

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Posted 1 year ago

“Such a great service. The plants are received are in an excellent condition, so green. The pors also are nice, particularly I like very much the selin plant basket. All plants are wonderful more than my expectations. Thank you.”

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Posted 1 year ago

“Beautiful plants, incredibly well packaged and extremely carefully delivered - zero damage to the external packaging.”

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Posted 1 year ago

“Wonderfully healthy plants. They arrived packaged like the Crown Jewels and look a treat.”

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Posted 1 year ago

“Plant arrived excellently packaged”

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Posted 1 year ago

“Great service and a lovely plant pot”

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Posted 1 year ago

“Great choice of plants and pots, with information about care. Arrived well packaged and in good time. Would recommend.”

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Posted 1 year ago

“Beautiful plant, excellently packed, dispatched quickly - all great!”

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Posted 1 year ago

Hortology is rated 4.8 based on 9,421 reviews