Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,415 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,415 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 22nd August 2026

878

Anonymous

Anonymous // 01/01/2019

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“First time I’ve ordered…saw the African milk plant on holiday and had to get one the second we got home! Found Hortology on a Google search for the plant and I’m so glad I found them! The plant came perfectly packaged and very big too with plenty of growth, more than I expected, and is lovely quality (if you can call a plant lovely quality like it’s man made!) and I’m really pleased with it! Will definitely order from you guys again! The packaging was flawless and very careful unlike some other plant companies. Thank you!”

Hortology 5 star review on 3rd November 2025

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Posted 9 months ago

“Everytime I order anything from Hortology - I am never dissappointed - the plants are so healthy, green, lots of new growth - very happy with the service.”

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Posted 9 months ago

“I’m very happy with my pot. It arrived packed very well & protected from breakage .”

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Posted 9 months ago

“Love these pots. At first I was a bit concerned that they felt and looked plastic, but once I put them in situ with the plants inserted they looked like heavy stone pots. Such a brilliant alternative to heavy pots. Delivery was also really good.”

Hortology 5 star review on 31st October 2025

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Posted 9 months ago

“Excellent choice of products and customer service to support it. Allix gave super helpful advice when I got in touch before placing our order and ensured that everything was in perfect condition when it arrived. Highly recommended.”

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Posted 9 months ago

“Horology need to make sure the product that is offered is correctly worded. I purchased 3 terracotta saucers being misled that these were terracotta pottery NOT terracotta coloured saucers. So very wrong to mislead people”

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Posted 10 months ago

Hi Martin We are sorry you mistook the colour to be the material. Generally most of out pots are named with the product style then the colour. The saucer description does clearly states "These straightforward terracotta coloured plant pot saucers are made from a lightweight and resilient material - recycled and recyclable Polypropylene plastic". We therefore do not believe we are misleading people in any way. Your Hortology team

Posted 3 months ago

“My plant arrived in very good condition, and safely wrapped up. A beautiful and healthy coffee plant I will enjoy every day. Thank you.”

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Posted 10 months ago

“Beautiful plants, very well packaged. Quick delivery”

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Posted 10 months ago

“This pot is gorgeous! Shiny and green and oil slick look on one side! it was worth the wait, the two pots they had in stock I was informed were both damaged so had to wait for their next delivery, from ordering to delivery took 1 month but the company kept me well informed.”

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Posted 10 months ago

“I’m pots about Hortology pots! So beautiful, big on quality, packed safely, and speedy, efficient delivery. 😃”

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Posted 10 months ago

“Very good quality pot and liner, well packaged and delivered promptly by a great delivery partner.”

Hortology 5 star review on 28th October 2025

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Posted 10 months ago

“I have had several plants from Horrtology over the years, They have all been good and certainly cheer up a Scottish winter,”

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Posted 10 months ago

“All three items were bought as a present for a valued fríend. They arrived in excellent order and the communictaion was excellent. I will be using you again Thank you very much.”

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Posted 10 months ago

“Fabulous service and I absolutely love this pot.”

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Posted 10 months ago

“Excellent qyalitt”

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Posted 10 months ago

“Very pleased with quality of the plant”

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Posted 10 months ago

“bought to coffee plants,arrived professionally packaged and doing well,thanks,dubious about buying things off facebook but no,well done guys,i will recommend and use again”

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Posted 10 months ago

“Not happy with the delivery at all. Three times the driver has made it so difficult and complained for no reason. Our building is new, and it shouldn't be difficult for anyone just to drop the items outside our door, not inside, just outside our door. The quality of the materials is great; the pots and the plants are great.”

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Posted 10 months ago

Hello, Thank you for your review. We are so sorry to hear of your disappointment with your recent deliveries! Your most recent delivery was made via our Kerbside Pallet Delivery service due to the size of one of the planters on your order, along with another previous order that was delivered last year. We want to clarify that these deliveries are made to the closest level access point outside the address, and unfortunately the drivers are not obligated to bring items inside the property, which is noted on our deliveries page and in our follow-up emails when arranging delivery. We aim to be as transparent as possible regarding Kerbside Pallet Deliveries to ensure our customers have all the necessary information prior to receiving their order and to avoid any disappointment upon receipt. We mention on the product page for an item if it will be delivered with this service, and this is also mentioned in the delivery options. Our Standard Delivery is a courier service that delivers directly to the door - unless a safe place is requested. We also offer Royal Mail delivery for smaller items and in these instances, delivery would be made alongside your usual Royal Mail post. We’re so sorry if your previous courier deliveries have not been delivered as expected! We’re pleased to hear that you’re happy with the items themselves, and we truly apologise for any inconvenience caused. Your Hortology Team

Posted 10 months ago

“Two green plant pots arrived excellent packing & delivery, beautiful quality will definitely be ordering again 😋”

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Posted 10 months ago

“I am very pleased with the purchase, the flower was carefully packed and arrived very quickly”

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Posted 10 months ago

Hortology is rated 4.8 based on 9,415 reviews