Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,241 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th February 2026

869

Anonymous

Anonymous // 01/01/2019

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English

“Very pleased with the houseplants I ordered. They arrived well packaged and in great condition. Would highly recommend and will definitely order from them again.”

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Posted 7 months ago

“The plant we ordered was very healthy and packaged with care in mind. Will order again when another opportunity comes in to being”

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Posted 7 months ago

“Pots are great love them!”

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Posted 7 months ago

“Ordered as a gift Hortology let me know that the plant pot had a blemish and offered 10 % off. When I explained it was a gift they quickly found new stock and delivered very promptly. Very impressed with the customer service.”

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Posted 7 months ago

“Attractive website with useful features.”

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Posted 7 months ago

“I was a bit worried about buying plants and pots online, but Hortology were great. All was securely packed. Plants were healthy. Included in the order was a large hydrocare palm, the instruction were comprehensive and very easy to follow. I wouldn’t hesitate to use them again.”

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Posted 7 months ago

“I just love my 3 purchases!”

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Posted 7 months ago

“Love them! Such a great quality”

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Posted 7 months ago

“Plants arrived promptly, perfectly packaged and in perfect condition. Well done Hortology!”

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Posted 7 months ago

“Quick delivery and excellent service. Our ceramic pots were carefully packed to avoid any breakages during transport.”

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Posted 7 months ago

“This was my second order with Hortology. The pots are excellent quality. Plus the two large pots I ordered were really well packed for delivery and arrived safely. Very happy and will be back.”

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Posted 7 months ago

“So easy to order and recipient was delighted. Will definitely use again.”

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Posted 7 months ago

“Superb design, and great quality product. Love the matt finish it really shows off a specific men houseplant with purple undersides. Thank you.”

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Posted 7 months ago

“Very good quality pot, arrived well packaged and suitably labelled. Received excellent customer service from Allix and will definitely use Hortology again.”

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Posted 7 months ago

“I was worried about ordering such a fragile plant as polyscias fabian online, but plant arrived in great condition, no sign of stress, it was packed very carefully. Beautiful plant! I will definitely order again and recommend.”

Hortology 5 star review on 23rd June 2025

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Posted 7 months ago

“a lovely plant,well wrapped and delivered promptly with care.”

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Posted 8 months ago

“Absolutely stunned by the quality of plants, pots and information. Beautiful.”

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Posted 8 months ago

“The service received was excellent and speedy. The plant and pot were very well packaged and arrived in tip-top condition. Very pleased with my purchases and will use Hortology again.”

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Posted 8 months ago

“Really lovely large plant pot for my Areca Palm. Packaged securely with care, and arrived in perfect condition. Excellent quality and just like in the photos. Will be purchasing more!”

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Posted 8 months ago

“Lovely pot, fast delivery”

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Posted 8 months ago

Hortology is rated 4.8 based on 9,241 reviews