Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,188 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service and good quality products. I would definitely recommend and will buy from them again.”

Helpful Report

Posted 7 months ago

“Excellent plant pots modern design and always great service and arrive well packaged.”

Helpful Report

Posted 7 months ago

“These pots were perfect - Shane I had to wait so long - but was informed they would be late 👍”

Helpful Report

Posted 7 months ago

“Great service from Hortology. Swift and well packed for delivery. Will be buying more plants from them in the future.”

Helpful Report

Posted 7 months ago

“very quick dispatch and good communicatios quality plant, 10/10”

Helpful Report

Posted 7 months ago

“I ordered and received a beautiful indoor plant pot - Arley Plant Pot - Blue Dragonfly 17 x 17.5cm. I love it! Online ordering was easy to use and delivery good. Would recommend to friends.l”

Helpful Report

Posted 7 months ago

“All good - Lovely plant and pots. All arrived in good condition.”

Helpful Report

Posted 7 months ago

“First time using Hortology. Very good service and product arrived well wrapped. Will use this company again.”

Helpful Report

Posted 7 months ago

“My plant arrived in fantastic condition, let's hope I can keep it that way. Very happy customer - always use Hortology. Great plants and reliable delivery.”

Helpful Report

Posted 7 months ago

“Really good selection and the website is hugely helpful.”

Helpful Report

Posted 7 months ago

“Good quality products, very well packaged. Helpful website, easy to navigate and nice features such as plant tips and help finding pots.”

Helpful Report

Posted 7 months ago

“Excellent and prompt delivery”

Helpful Report

Posted 7 months ago

“Great range of good products generally”

Helpful Report

Posted 7 months ago

“Ordered for the first time, my plant and pot arrived expertly packaged. It was healthy and a lovely specimen. Just what I would have chosen myself. Very impressed with the service and quality of products”

Helpful Report

Posted 7 months ago

“First time ordering from Hortology. Was impressed at how well the 3 plants I ordered were wrapped for transport. Very secure. They arrived in perfect condition. Highly recommend.”

Helpful Report

Posted 7 months ago

“Great stuff, I like all the pots I got”

Helpful Report

Posted 7 months ago

“I was delighted to receive my first order from Hortology last week! The plants are in perfect condition : very established and a good size. They were expertly packaged for transit and I received them very promptly! First time I have ever purchased plants by post and u will be ordering some more soon! Thank you Hortology!!”

Helpful Report

Posted 7 months ago

“Very happy with purchase of plant pots. Delivered fast. Good website.”

Helpful Report

Posted 7 months ago

“Unfortunately one of the plants (Tradescantia zebrina - Inch Plant ) came already very weak, while it looked ok as soon as the plant was moved, it was obvious the roots were very week and by simply tilting the plant some of the plant fell out completely.”

Helpful Report

Posted 7 months ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment with one of the plants you have received! We have reached out directly to resolve this for you. Your Hortology team

Posted 7 months ago

“Very impressed with delivery and packaging. 1st time l have ordered, the plants are in lovely condition, really pleased and would recommend”

Helpful Report

Posted 7 months ago

Hortology is rated 4.8 based on 9,188 reviews