Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,188 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Very good quality pot, arrived well packaged and suitably labelled. Received excellent customer service from Allix and will definitely use Hortology again.”

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Posted 6 months ago

“I was worried about ordering such a fragile plant as polyscias fabian online, but plant arrived in great condition, no sign of stress, it was packed very carefully. Beautiful plant! I will definitely order again and recommend.”

Hortology 5 star review on 23rd June 2025

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Posted 6 months ago

“a lovely plant,well wrapped and delivered promptly with care.”

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Posted 6 months ago

“Absolutely stunned by the quality of plants, pots and information. Beautiful.”

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Posted 6 months ago

“The service received was excellent and speedy. The plant and pot were very well packaged and arrived in tip-top condition. Very pleased with my purchases and will use Hortology again.”

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Posted 6 months ago

“Really lovely large plant pot for my Areca Palm. Packaged securely with care, and arrived in perfect condition. Excellent quality and just like in the photos. Will be purchasing more!”

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Posted 6 months ago

“Lovely pot, fast delivery”

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Posted 6 months ago

“Lovely healthy plant. Speedy delivery”

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Posted 6 months ago

“Great pots from good selection and service from ordering to delivery was great”

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Posted 6 months ago

“Not good and price very expensive”

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Posted 6 months ago

Hi, Thank you for your review and order. We are so sorry to hear that you have not had a good experience with us! We have reached out to you directly to try to make things right! Kind Regards Your Hortology Team

Posted 6 months ago

“Beautiful plants purchased over last few weeks, securely packaged and delivered, very impressed”

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Posted 6 months ago

“My second order from Hortology and as before, I received a lovely, health plant with. A great pot and liner. They look great in my room.”

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Posted 6 months ago

“This plant is everything I need it goes well in the bathroom giving a sense of nature but really enhances the look in any room you place it in. It came well packaged and can see love has gone into its growth.”

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Posted 6 months ago

“The thing I love about their projects are that they have a vast range and you really don’t see pots of this quality anywhere. I live in a flat and my plants are my garden and I love them and to see them enhanced by the beautiful pots I’ve bought from this company is really great.”

Hortology 5 star review on 9th June 2025

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Posted 6 months ago

“Very impressed with the service. They sent me photos of the plants before because they weren't perfect and offered a partial refund if I wanted to proceed (which I did) and the plants are thriving now.”

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Posted 6 months ago

“Pot arrived well packaged and in one piece.”

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Posted 6 months ago

“Pots look as per website , packed well and delivered within days so good service all round”

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Posted 6 months ago

“Great website and beautiful product, exactly what I needed for my Yucca plant. The colour has matched exactly with some new units that we have and my only decision now is that I love the pot so much, I really need one for my cheese plant and with the 10% off that I am given I will probably order today. Well packaged and arrived safely. Would certainly recommend this website. Unusual containers all colours and sizes. Brilliant! Thank you.”

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Posted 6 months ago

“Brilliant customer service when I had to tweak delivery details”

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Posted 6 months ago

“Excellent and prompt service”

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Posted 6 months ago

Hortology is rated 4.8 based on 9,188 reviews