Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,247 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 24th February 2026

870

Anonymous

Anonymous // 01/01/2019

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English

“Great company to buy from. My plants were a good quality and delivered really quickly. The packaging was good too, so there was no damage during posting.”

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Posted 8 months ago

“Efficient with ordering and delivery product looks extremely fit for purpose”

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Posted 8 months ago

“Plants were securely and packaged with care. Plants arrived safely and efficiently. Plants are a lovely addition to my home and are beautiful. The plants are thriving. I would recommend these plants and Hortology to anyone. I am happy with my purchase.”

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Posted 8 months ago

“Plants arrived in good condition. Nice size.”

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Posted 8 months ago

“I got contacted by Ellen soon after placing my order to tell me that there was a small mark; she sent several pictures. She offered me a 10% discount or a cancellation. I went with the discount and the mark was minuscule, I might not even had noticed it. Elle was always extremely responsive; it was great customer service. The flower pot itself is lovely, even nicer than in the picture.”

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Posted 8 months ago

“My hydro plant is beautiful & doing really well. The hydro kit came with everything needed. The hydro plant is a talking point when anyone sees it for the 1st time. The staff at Hortology were excellent when I contacted them”

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Posted 8 months ago

“the plants arrivre so well packaged and preserved. i love the asperdistra - it looks like it has always been a part of my home.”

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Posted 8 months ago

“Very impressive service and products.”

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Posted 8 months ago

“First-class customer service, super quality products, efficient delivery and clear, regular comms.”

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Posted 8 months ago

“We highly recomment Hortology. I am satisfied with a quality of the plater. It came securely wrapped and very fast. Picture reflects to real product.”

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Posted 8 months ago

“Slightly disappointing as it is not as brightly coloured as in the photo but kept it anyway !”

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Posted 8 months ago

“Lovely transaction. Ordered a pot and it arrived. It wasn’t broken. Winner”

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Posted 8 months ago

“Lovely hanging ceramic plant pot ....so lovely that I'm going to order a 3rd one 🙃”

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Posted 8 months ago

“Couldn’t be happier. Well packaged and delivered promptly. I knew the size of the pot I was getting but even so the size of the plant in that pot exceeded my expectations, so pretty delighted with my purchase! Will certainly use Hortology again.”

Hortology 5 star review on 27th May 2025

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Posted 8 months ago

“Lovely pot, well packed and dispatched quickly. Very happy with Hortology, no hesitation in shopping with them again.”

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Posted 8 months ago

“Great plant pots and good delivery”

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Posted 8 months ago

“Very easy to place can order. The measurements provided to help purchase the right sized pot were very helpful. Quick delivery and although a lot of packaging, if was all recyclable and the pits were very well protected. Would use again”

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Posted 9 months ago

“I am delighted with the plants. They are bigger in size than I was expecting and very securely packed.”

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Posted 9 months ago

“I have ordered 3 pots and 5 plants from Hortology, I have been delighted with all of them .They always arrive well protected and the plants in good condition. They have helped brighten up my home as well as keeping the environment cleaner, I couldn't ask for a better service.”

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Posted 9 months ago

“Excellent service and good quality products. I would definitely recommend and will buy from them again.”

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Posted 9 months ago

Hortology is rated 4.8 based on 9,247 reviews