Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,189 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Very impressed with delivery and packaging. 1st time l have ordered, the plants are in lovely condition, really pleased and would recommend”

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Posted 7 months ago

“Easy to use sit for online ordering”

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Posted 7 months ago

“Ordered on Sunday, arrived on Thursday. Very well packed. Almost too well. Individually bagged. 2 of the 3 plants were in great condition. My Silver bay had yellowing leaves and some damage...”

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Posted 7 months ago

“Plant arrived safe and sound --very happy with my purchase and excited to watch my new cactus thrive:)”

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Posted 7 months ago

“Fast service”

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Posted 7 months ago

“My plants arrived in such good condition, carefully packaged and looking amazing.”

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Posted 7 months ago

“Hortology. Did & delivered exactly what they said. Good quality”

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Posted 7 months ago

“Great quiality and delivery”

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Posted 7 months ago

“I placed an order and was contacted by email to let me know they had a plant which had a few yellow leafes and offered me a discount for it. I thought that was really good commincation as some comapmnies would have sent that plant to me. I declined only because this was a gift. Email communication throughout on when i would receive the plant when in stock. It cam promptly and delievry was great, very well packaged nothing damaged. I am first time customer, will return and recommned to friends and family”

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Posted 7 months ago

“Lovely pots, lovely plants, can't fault”

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Posted 7 months ago

“Really happy to have found this shop. Items received quickly and appear to be great quality. Exactly what we were after.”

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Posted 7 months ago

“Beautiful healthy Jade plant . So we’ll package ! Swift delivery . Absolutely delighted . Look forward to my next order !”

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Posted 7 months ago

“Beautiful healthy plants. Carefully protected during transport.”

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Posted 7 months ago

“Beautiful pot which looks stunning with our olive tree. Easy ordering and delivery tracking with sturdy packaging. Very pleased.”

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Posted 7 months ago

“The plant was packed very well and arrived safely”

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Posted 8 months ago

“Great accessible service and lovely products”

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Posted 8 months ago

“Great company, great service”

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Posted 8 months ago

“The plantpots are beautiful. The liners are flimsy and not worth the money. I'd like to see the liners being given away with the pots which would be a great incentive to buy more.”

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Posted 8 months ago

“Lovely, healthy ferns which are growing well.”

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Posted 8 months ago

“Lovely pot and I like the fact you can order a liner at the same time”

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Posted 8 months ago

Hortology is rated 4.8 based on 9,189 reviews