Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,416 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,416 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 22nd August 2026

878

Anonymous

Anonymous // 01/01/2019

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“Quality plant pots that look great in the home. Prompt delivery and excellent packaging.”

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Posted 10 months ago

“Plants always received looking good and well looked after before and after in transport. The only thing that I had problem with was the delivery company where my plant was sent back to this company after missing delivery slot which is always ambiguous and they never gave me a second delivery slot. But thanks to Hortology the sent me another freash plant using a different courier. How great was that”

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Posted 10 months ago

“Purchase was easy on line good price tree arrived in a well constructed box in just a couple of days in excellent condition”

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Posted 10 months ago

“Purchased a pot from them, got a email to say there was a slight blemish on it, so they said they'd knock 20% off. Great communication, honest & good delivery time. Will definitely use again.”

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Posted 10 months ago

“Amazing and honest service. This was my first purchase and this seller would since become my number one go to. Recommend.”

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Posted 10 months ago

“Great pots - good quality and lovely designs. The arrived well packed and all in perfect condition.”

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Posted 10 months ago

“Nice glass but gold mechanism looks a very garish yellow, which makes it look cheap. As it’s plastic it’s not as firm to use as I’d expected. Bit overpriced for the quality.”

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Posted 10 months ago

“Lovely pots and real product is close to photos likeness.”

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Posted 10 months ago

“Quick and excellent service”

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Posted 10 months ago

“Good quality and price”

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Posted 10 months ago

“Ordered two pots. As beautiful as they look in their photos. Very happy. Will order again.”

Hortology 5 star review on 14th October 2025

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Posted 10 months ago

“Good soil and lovely pots!”

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Posted 10 months ago

“A quick and straightforward process from start to finish. My plant saucer arrived well packed and very soon after I placed my order. The item was as described.”

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Posted 10 months ago

“Found on google search. Nice website.”

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Posted 10 months ago

“The products arrived perfectily! Veru good service!”

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Posted 10 months ago

“Hortology offers some beautiful products, but their packaging really lets them down. I ordered a plant pot that arrived completely shattered due to inadequate protection in the box. It was really disappointing to see such a lovely item ruined in transit. Now I’m stuck in a lengthy return and refund process, which is frustrating and time-consuming. Hortology should seriously invest in stronger, more protective packaging to ensure their products arrive safely. Such a shame, because the designs are great, but the experience was very disappointing.”

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Posted 10 months ago

Hi Jay We are really sorry to hear your pot arrived damaged. We have developed packaging that protects our products as much as possible in transit but from time to time, if the parcel has a rough journey, things can go wrong. We understand this and therefore you will be pleased to know there is no need for a long refund and return process. All you need to do is contact our customer support team and send them some photos showing what has happened. You will then get the choice of a replacement (at our cost) or a refund (without the need to return). Your Hortology Team

Posted 10 months ago

“Item arrived in good time was also well packaged .thank you”

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Posted 10 months ago

“Beautiful plant at a competitive price. Packaged with great care and delivered in good time.”

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Posted 10 months ago

“Plant Arrived on time, as described, and well packed.”

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Posted 10 months ago

“I love this company, excellent quality house plants and customer service top notch. I ordered the wrong size pot for my plant I bought and they emailed me to check it was for the plant and then they re ordered the correct size , I was very grateful as it was present. Thank you Hortology, I will always order from you.”

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Posted 10 months ago

Hortology is rated 4.8 based on 9,416 reviews