Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,217 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Think the product is great - perhaps a bit pricey but very happy with it! However, the packaging was very OTT. A box within a box and mountains of paper stuffed in it. I understand this was to protect the pot but think it was taken too far.”

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Posted 4 years ago

“Quality plants & good service.”

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Posted 4 years ago

“Pot liners were advertised with the pots I bought so I bought those too. Disappointed that they are too big for the pots - seems such a daft mistake”

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Posted 4 years ago

Hi Barbara Thank you for your comments. With some of the smaller pots, the liners need to be trimmed down in height slightly so they fit snuggly inside the planter. The sizes recommended are the best ones overall for each pot. Looking at your order, if you had gone down a size in the liner, it would have made the internal pot size very small and reduced the size of the plants you could have used in the pot considerably. Hence it is better to take a slightly larger liner and tim the top to fit. I hope this helps. - Your Hortology Team

Posted 4 years ago

“Beautiful, lush plants. Strong and arrived very well packed. Have put in addirional orders, and likely to do so again. Very happy”

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Posted 4 years ago

“They delivered a very healthy plant. Reliable, good service.”

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Posted 4 years ago

“I am very impressed with Hortology. The plant pot was just beautiful and incredibly well packaged. I ordered two plants and they arrived quickly and are very healthy and again very well packaged. Placing another order now - addicted!”

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Posted 4 years ago

“After having researched online plant delivery companies, I read an article highly recommending Hortology - I loved the various options to filter plants. I have already passed on the details of the company to friends and family as I was so impressed with a) the quality b) the prompt delivery c) the excellent careful packaging. Such a delight for something to go so well and brighten up my rooms whilst shielding. Will definitely be ordering more!”

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Posted 4 years ago

“Lovely website, with gorgeous products. I bought a pretty plant pot compost and pot liner. All delivered swiftly and safely. Can highly recommend and I will also use again”

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Posted 4 years ago

“Beautiful healthy plants, I'm so pleased with them. Thank you. Xx”

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Posted 4 years ago

“Great product, good price, swift delivery.”

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Posted 4 years ago

“Ordered indoor pots from Hortology. Arrived ten days later, well packaged and protected. The pots were good quality and as nice as expected from the pictures and info on the website.”

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Posted 4 years ago

“So impressed, product range of pots is so inspirational, found lots to coordinate with my home. Customer service excellent, products beautiful quality, arrived in excellent packaging. I will be ordering again and have recommended you to an interior designer friend.”

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Posted 4 years ago

“Gorgeous healthy and full looking plant received which was well packaged for safe delivery, along with a lovely quality pot - really pleased and brings a lot of joy to admire and look after”

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Posted 4 years ago

“This is my second order from Hortology and again did not disappoint! So happy with my new indoor plants and very reasonably priced. Thankyou.”

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Posted 4 years ago

“My plant arrived in very bad situation. You guys refund the money from my purchase, but still I do not recommend the service provided. Thanks”

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Posted 4 years ago

Hi Jessica Just to let you know that we looked into what happened with your parcel as it is very unusual for a plant to arrive in this condition. We identified a re-training need and this has now been addressed in order to ensure it does not happen again. Please accept our sincere apologies for this disappointment. Kind regards - Your Hortology Team

Posted 4 years ago

“Fantastic service bought a huge bamboo plant it came the next day perfectly packaged perfect condition and looks lovely”

Hortology 5 star review on 5th February 2021

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Posted 4 years ago

“Absolutely brilliant packaging and transport of a beautiful specimen, thank you”

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Posted 4 years ago

“Very disappointed with my purchase with hortology. Both plants were so dry and one of them had so many yellow and dead leaves. Unfortunately I had to purchase a new one on to replace the half dead one from another website.”

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Posted 4 years ago

Hi Vivian Having seen your review, we have contacted directly so that we resolve this for you. Kind regards - Your Hortology Team

Posted 4 years ago

“I ordered and received three lovely little plant pots. They arrived quicker than I expected. I will be looking to order again soon.”

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Posted 4 years ago

“Beautiful pots. I will be buying more soon!”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,217 reviews