Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,217 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great selection arrived when they said and packaging kept them really safe. Exactly as described.”

Helpful Report

Posted 4 years ago

“Staff at Hortology were super kind and helpful through email communication about the order, and I received the delivery super fast, well-packaged! The items themselves were great, very happy with the experience :)”

Helpful Report

Posted 4 years ago

“I found that when my plants where delivered they looked healthy, but they were slightly damaged. But over all the delivery speed was perfect”

Helpful Report

Posted 4 years ago

“A bit longish delivery time compared to usual fast turnarounds but the products are fantastic! Amazing quality. Really expensive looking! Can’t beat the quality and style for the price. My first time buying and now a convert! They’re at the bottom of the fireplace”

Hortology 5 star review on 7th February 2021

Helpful Report

Posted 4 years ago

“Ordered 4 12cm plant pots for some house plants. Immediately received an email advising me the order would take some time to fulfil, due to high demand. Received my order within the estimated delivery time (got an email from the courier advising me when they would arrive). The pots were well packaged and in perfect condition. Overall very happy with the products and service.”

Helpful Report

Posted 4 years ago

“Excellent customer service. Received a plant which I wasn't entirely happy with. I contacted customer service and a replacement plant was sent priority post. I have now received 2 large plants from Hortology and both are extremely nice. I will certainly order from them again with confidence.”

Helpful Report

Posted 4 years ago

“Brilliant products, so well packed and delivered on time”

Helpful Report

Posted 4 years ago

“Emails from customer service pretty prompt, delivery was at later edge of the window but during Covid I think that’s fair. Both plants arrived well packaged, very healthy and the pots are gorgeous, my only criticism would be that one plant was significantly larger than the advertised height window, like almost double. On the one hand I got more plant for my money which I’m happy with, on the other I had to rearrange my living room to accommodate and I’ll have to spend money on a new pot to fit the larger plant. I’ll more than likely use them again for my next plant order.”

Helpful Report

Posted 4 years ago

“Lovely product at a good price. Much better selection than competitors!”

Helpful Report

Posted 4 years ago

“Exactly what I needed and super quick delivery.”

Helpful Report

Posted 4 years ago

“Fast service and a gorgeous, healthy plant received! Love Horology!”

Helpful Report

Posted 4 years ago

“The ceramic plant pot is beautiful! Very happy with it!”

Helpful Report

Posted 4 years ago

“Excellent service, quick delivery, great price. Can't wait to order again! Thank you so much”

Helpful Report

Posted 4 years ago

“They didn’t include the gift message I specifically asked for. Disappointing”

Helpful Report

Posted 4 years ago

Hi James I am so sorry to hear we got this wrong - I will drop you an email personally so we can put this right with you. Kind regards - Sandra

Posted 4 years ago

“Ordered from here and went back for more, lovely quality and excellent all round service. We are really happy with our purchases from Hortology they have been amazing.”

Helpful Report

Posted 4 years ago

“I received 2 string of heart plants, they were lovely, packaged very well and quick delivery. Would but again”

Helpful Report

Posted 4 years ago

“I am very impressed with the service I've received from Hortology. I made a mistake with pot sizes on my first order and, because I was so pleased with the plants I had already received, I ended up buying another one to fix the mistake. I now have three beautiful plants, one of which has been named Jemma after the customer service agent who helped me select the plant and ensure I had the right pots. Fabulous Service! Highly recommended. Thank you!”

Hortology 5 star review on 6th February 2021

Helpful Report

Posted 4 years ago

“My plant arrived in excellent condition due it being well packaged. Lovely plant, would definitely recommend Hortology.”

Helpful Report

Posted 4 years ago

“I was very happy with the look and health of my new plant. Beautiful pot as well. Very well packed and safe.”

Helpful Report

Posted 4 years ago

“Love the plants and the service. Really appreciated that they reached out to me after spotting a probable error in my order instead of blindly shipping it.”

Helpful Report

Posted 4 years ago

Hortology is rated 4.8 based on 9,217 reviews