Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,443 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 28th September 2026

880

Anonymous

Anonymous // 01/01/2019

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“What can I say but sing praise for Hortology. What a wonderful company that I stumbled across in my quest for a particular houseplant. There was a slight issue after delivery, which when raised with the customer service team was handled promptly efficiently and satisfactorily. Alixx was super pleasant over the phone and so were all the others I dealt with. If you're looking to buy houseplants or houseplant related products look nowhere else but Hortology. The level of customer service I received was exceptional and I highly recommend the company without any hesitation.”

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Posted 5 months ago

“Plants always arrive in great condition and we'll packaged”

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Posted 5 months ago

“Great quality products. Easy to navigate the website. Package boxed up securely and arrived within time advertised.”

Hortology 5 star review on 21st April 2026

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Posted 5 months ago

“Much bigger than i imagine so great and in pretty good nick for such a delicate plant. Packaging was great but a bit too much plastic tape for my liking.”

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Posted 5 months ago

“Quality pots and great service.”

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Posted 5 months ago

“I had an issue with Royal Mail not delivering my package to the correct address, but Allix with customer support was incredibly helpful, and was able to send out a replacement. Couldn't have asked for more!”

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Posted 5 months ago

“Good products. Fast delivery. Happy 👍”

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Posted 5 months ago

“Professional company….great service from ordering through to delivery. Thank you….as a customer this means a lot.”

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Posted 5 months ago

“Excellent service and healthy plant. I'd thoroughly recommend hortology.com”

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Posted 6 months ago

“Fast delivery, very healthy plant.”

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Posted 6 months ago

“Excellent product's, very pleased with. Everything! Delivery ,excellent! Packaging excellent!”

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Posted 6 months ago

“Looks good. Exactly what I wanted.”

Hortology 5 star review on 3rd April 2026

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Posted 6 months ago

“Plant pots I ordered are all as they appeared on website. Quality is very good and have got complements on them. Very happy.”

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Posted 6 months ago

“Great to deal with, goods arrived on time as stated, well and truly packed. I purchased 4 plant pots and liners.Very pleased with them all.”

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Posted 6 months ago

“My order was very well packaged, and of fantastic quality. I will be ordering from Hortology again, for sure.”

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Posted 6 months ago

“Superb Quality”

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Posted 6 months ago

“Good website that is easily to access, search & filter, straight forward checking out.”

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Posted 6 months ago

“Beautiful planters, colours just as described”

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Posted 6 months ago

“Promptly arrived. As expected.”

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Posted 6 months ago

“Gorgeous plant and pot, as always fabulous quality, well packed and delivered. I've used Hortology lots in the past and will continue to do so as well as recommending to family and friends. Excellent communication/customer service - 10/10! Thank you”

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Posted 6 months ago

Hortology is rated 4.8 based on 9,443 reviews