Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,241 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 18th February 2026

869

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very pleased with quality of the plant”

Helpful Report

Posted 3 months ago

“bought to coffee plants,arrived professionally packaged and doing well,thanks,dubious about buying things off facebook but no,well done guys,i will recommend and use again”

Helpful Report

Posted 3 months ago

“Not happy with the delivery at all. Three times the driver has made it so difficult and complained for no reason. Our building is new, and it shouldn't be difficult for anyone just to drop the items outside our door, not inside, just outside our door. The quality of the materials is great; the pots and the plants are great.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We are so sorry to hear of your disappointment with your recent deliveries! Your most recent delivery was made via our Kerbside Pallet Delivery service due to the size of one of the planters on your order, along with another previous order that was delivered last year. We want to clarify that these deliveries are made to the closest level access point outside the address, and unfortunately the drivers are not obligated to bring items inside the property, which is noted on our deliveries page and in our follow-up emails when arranging delivery. We aim to be as transparent as possible regarding Kerbside Pallet Deliveries to ensure our customers have all the necessary information prior to receiving their order and to avoid any disappointment upon receipt. We mention on the product page for an item if it will be delivered with this service, and this is also mentioned in the delivery options. Our Standard Delivery is a courier service that delivers directly to the door - unless a safe place is requested. We also offer Royal Mail delivery for smaller items and in these instances, delivery would be made alongside your usual Royal Mail post. We’re so sorry if your previous courier deliveries have not been delivered as expected! We’re pleased to hear that you’re happy with the items themselves, and we truly apologise for any inconvenience caused. Your Hortology Team

Posted 3 months ago

“Two green plant pots arrived excellent packing & delivery, beautiful quality will definitely be ordering again 😋”

Helpful Report

Posted 3 months ago

“I am very pleased with the purchase, the flower was carefully packed and arrived very quickly”

Helpful Report

Posted 3 months ago

“Quality plant pots that look great in the home. Prompt delivery and excellent packaging.”

Helpful Report

Posted 3 months ago

“Plants always received looking good and well looked after before and after in transport. The only thing that I had problem with was the delivery company where my plant was sent back to this company after missing delivery slot which is always ambiguous and they never gave me a second delivery slot. But thanks to Hortology the sent me another freash plant using a different courier. How great was that”

Helpful Report

Posted 3 months ago

“Purchase was easy on line good price tree arrived in a well constructed box in just a couple of days in excellent condition”

Helpful Report

Posted 3 months ago

“Purchased a pot from them, got a email to say there was a slight blemish on it, so they said they'd knock 20% off. Great communication, honest & good delivery time. Will definitely use again.”

Helpful Report

Posted 3 months ago

“Amazing and honest service. This was my first purchase and this seller would since become my number one go to. Recommend.”

Helpful Report

Posted 3 months ago

“Great pots - good quality and lovely designs. The arrived well packed and all in perfect condition.”

Helpful Report

Posted 4 months ago

“Nice glass but gold mechanism looks a very garish yellow, which makes it look cheap. As it’s plastic it’s not as firm to use as I’d expected. Bit overpriced for the quality.”

Helpful Report

Posted 4 months ago

“Lovely pots and real product is close to photos likeness.”

Helpful Report

Posted 4 months ago

“Quick and excellent service”

Helpful Report

Posted 4 months ago

“Good quality and price”

Helpful Report

Posted 4 months ago

“Ordered two pots. As beautiful as they look in their photos. Very happy. Will order again.”

Hortology 5 star review on 14th October 2025

Helpful Report

Posted 4 months ago

“Good soil and lovely pots!”

Helpful Report

Posted 4 months ago

“A quick and straightforward process from start to finish. My plant saucer arrived well packed and very soon after I placed my order. The item was as described.”

Helpful Report

Posted 4 months ago

“Found on google search. Nice website.”

Helpful Report

Posted 4 months ago

“The products arrived perfectily! Veru good service!”

Helpful Report

Posted 4 months ago

Hortology is rated 4.8 based on 9,241 reviews