Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 8,855 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,855 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 8th April 2025

841

Anonymous

Anonymous // 01/01/2019

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“Great products.”

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Posted 2 months ago

“A healthy and good looking plant, together with the Hydroculture kit, which is essential for this system. The plant, water level meter and ceramic pebbles seemed reasonable value, but the flimsy polythene plant liner was poor and the formulex plant food was very expensive compared to Amazon.”

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Posted 2 months ago

“Great customer service and communication from the team. However, 2 out of 3 plants I ordered came in a bad state... Very disappointed”

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Posted 2 months ago

Hi Joanna, Thank you for your order and review. We are so sorry to hear that your order has arrived with you with some damaged plants! We have reached out to you directly to resolve things. Once again please accept our sincere apologies. Kind Regards Your Hortology Team

Posted 2 months ago

“Excellent service, well packed and on time.”

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Posted 2 months ago

“Excellent service, quick delivery and very well packaged. Beautiful pot and healthy plant, I have since ordered 2 more pots and plants as this is a brilliant company with great products, 100% recommend them”

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Posted 2 months ago

“Good service”

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Posted 2 months ago

“Perfectly packeged, delivered timely and beautiful pot.”

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Posted 3 months ago

“Fabulous plant. Extremely healthy with lots of new growth and the plant itself is huge. I’ve never received a bad plant from Hortology. Deliver is always the next day, really good service.”

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Posted 3 months ago

“Delivery was amazing - the planter arrived well-packed and secure to avoid any damage. It arrived within a few days of ordering with updates and notifications to keep me informed! Couldn't be happier with the service! :-)”

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Posted 3 months ago

“Exactly as advertised and plant was in good condition”

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Posted 3 months ago

“The plant I ordered - a small Alocasia amazonica - is simply exquisite, a perfect specimen! The packaging, despatch and delivery were similarly faultless. Thankyou!”

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Posted 3 months ago

“Fantastic service. My order arrived promptly and in prestine condition. Online infomation helped me chose a plant suitable to environment it will live in. I'd almost given up on keeping houseplants as due to lack of knowledge, I either killed them with kindness or starved them. My beautiful Aspidistra is thriving (thus far). Customer service advice was excellent & very prompt (via email), and the perfect pot liner was added to my order. I am about to place my next order ... super excited! I actually feel I can do this! Thank you Hortology.”

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Posted 3 months ago

“A fantastic website with a great variety of houseplants and pots. For our first order, we were very impressed with the condition and size of the plants and pots. We were kept informed about delivery which was very swift and everything was well packed to prevent damage. Thank you!”

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Posted 3 months ago

“I ordered some Calatheas and a couple of other plants, as well as a hanging macrame pot holder and a mister. Very pleased with the delivery, which was on time, and also with the packaging - the plants were in great condition. Very happy with all my items and planning to buy some more plants and pot holders!”

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Posted 3 months ago

“The pots are lovely, ordering and delivering were excellent but I did get a pot that is slightly too big... Umm, oh well.”

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Posted 3 months ago

“High quality ceramic garden pots. Stylish with an excellent attractive finish, Came exceptioally well packed and no damage in transit.”

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Posted 3 months ago

“Great ceramic planter, arrived quickly and well packed”

Hortology 5 star review on 30th January 2025

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Posted 3 months ago

“This was my first time purchasing from Hortology. Their unique plant pots that I had chosen were just as amazing as the photos online, stylish and just perfect for my room. They arrived extremely well packaged and communication about delivery was brilliant.”

Hortology 5 star review on 29th January 2025

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Posted 3 months ago

“Delighted with this product. Coordinates perfectly with room, good colour representation on website. Thank you”

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Posted 3 months ago

“love it, great pot”

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Posted 3 months ago

Hortology is rated 4.8 based on 8,855 reviews