Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 8,855 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,855 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 8th April 2025

841

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Hortology everything came extremely well packed and in great condition excited to fill my home with new leafy friends!”

Hortology 5 star review on 19th February 2025

Helpful Report

Posted 2 months ago

“Extremely good packing.Ensured safe delivery.”

Helpful Report

Posted 2 months ago

“Fantastic quality, healthy and vibrant plant delivered with outstanding care.”

Helpful Report

Posted 2 months ago

“I might have sent this before. The plant arrive secured but with two leaves having dropped off. I wish to return it for a refund. Please advise how I can do so.”

Helpful Report

Posted 2 months ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment and have reached out directly to resolve this for you. Your Hortology team

Posted 2 months ago

“Arrived quickly, really well packaged. Plant pots lovely, really different and huge choice.”

Helpful Report

Posted 2 months ago

“Extremely disappointing and poor example of Charlotte pot as advertised in description and image on web site. No 70’s vibrant lava lamp style arrived as image on website. Very disappointing and advisable to see before buying”

Helpful Report

Posted 2 months ago

“I ordered a Chinese Money Plant as a birthday gift for my friend, and I couldn’t be happier with the purchase. It arrived on time, beautifully packaged, and in perfect condition. The plant itself is healthy and vibrant, making it a truly lovely gift. Highly recommend!”

Helpful Report

Posted 2 months ago

“Quality products, competitive pricing, quick delivery, excellent service.”

Helpful Report

Posted 2 months ago

“Great plants, fast service, easy detailed web store. 😊”

Helpful Report

Posted 2 months ago

“Absolute beautiful plant and I am exceptionally pleased with it! I had a Kentia palm, for many years and I lost it when a ceiling collapsed and it was unreachable in the ensuing chaos. I was really disappointed with the first replacement I bought online, because they lied about the size and it appeared to be three very small plants, trying to appear to be one! Most of it withered and died very quickly and I am still trying to save the one small plant which has survived. It has taken a bit of courage to try again with another plant but I am very glad I have! I hope that in five years time I shall be even more pleased. I have learnt a valuable lesson. Research your supplier, read their information thoroughly and make a judgement as to whether these people are reliable. Trendy, flashy names and adverts are not a guarantee that you will receive a good product.”

Helpful Report

Posted 2 months ago

“Great product selection and quality. Website easy to navigate and quick checkout process which adds to customer experience. Discount codes sent to me but only apply with spend over £50 so couldn’t use for a single item order.”

Helpful Report

Posted 2 months ago

“Horology has a great choice to choose from. The plant pot I bought is stunning and well worth every penny. It was also delivered before the time given, brilliant.”

Hortology 5 star review on 11th February 2025

Helpful Report

Posted 2 months ago

“GREAT PLANTS , SAFE PACKAGING . A GREAT BUYING EXPERIENCE”

Helpful Report

Posted 2 months ago

“Plant looked great when it arrived and died immediately the next day. Probably just travelling in the cold!”

Helpful Report

Posted 2 months ago

Hello. Thank you for your order and review. We are sorry to hear that one of the plants on your order has not done so well! Please accept our sincere apologies. We have reached out directly to resolve this for you. Your Hortology team

Posted 2 months ago

“loved the plants now I need to find some plant pots”

Helpful Report

Posted 2 months ago

“It’s so easy to shop on Hortology site. Great plants and pots and professional support.”

Helpful Report

Posted 2 months ago

“Beautiful plant pots”

Helpful Report

Posted 2 months ago

“Received my plants in great conditions , well packaged . The pots were also well packaged and the design is wonderful”

Helpful Report

Posted 2 months ago

“Quick delivery of a well packed pot and saucer. Kept informed at every stage.”

Helpful Report

Posted 2 months ago

“Good quality pots. The plants arrived well packaged and were in good condition.”

Helpful Report

Posted 2 months ago

Hortology is rated 4.8 based on 8,855 reviews