Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,239 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,239 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th February 2026

869

Anonymous

Anonymous // 01/01/2019

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English

“Poor quality- could have order on amazon for much cheaper. Delivered to a different flat without leaving a slip behind with instruction.”

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Posted 3 months ago

“Excellent quality plants”

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Posted 3 months ago

“Excellent quality healthy plants, packed brilliantly and delivered speedily! Thank you.”

Hortology 5 star review on 3rd November 2025

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Posted 3 months ago

“First time I’ve ordered…saw the African milk plant on holiday and had to get one the second we got home! Found Hortology on a Google search for the plant and I’m so glad I found them! The plant came perfectly packaged and very big too with plenty of growth, more than I expected, and is lovely quality (if you can call a plant lovely quality like it’s man made!) and I’m really pleased with it! Will definitely order from you guys again! The packaging was flawless and very careful unlike some other plant companies. Thank you!”

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Posted 3 months ago

“Everytime I order anything from Hortology - I am never dissappointed - the plants are so healthy, green, lots of new growth - very happy with the service.”

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Posted 3 months ago

“I’m very happy with my pot. It arrived packed very well & protected from breakage .”

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Posted 3 months ago

“Love these pots. At first I was a bit concerned that they felt and looked plastic, but once I put them in situ with the plants inserted they looked like heavy stone pots. Such a brilliant alternative to heavy pots. Delivery was also really good.”

Hortology 5 star review on 31st October 2025

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Posted 3 months ago

“Excellent choice of products and customer service to support it. Allix gave super helpful advice when I got in touch before placing our order and ensured that everything was in perfect condition when it arrived. Highly recommended.”

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Posted 3 months ago

“Horology need to make sure the product that is offered is correctly worded. I purchased 3 terracotta saucers being misled that these were terracotta pottery NOT terracotta coloured saucers. So very wrong to mislead people”

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Posted 3 months ago

“My plant arrived in very good condition, and safely wrapped up. A beautiful and healthy coffee plant I will enjoy every day. Thank you.”

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Posted 3 months ago

“Beautiful plants, very well packaged. Quick delivery”

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Posted 3 months ago

“This pot is gorgeous! Shiny and green and oil slick look on one side! it was worth the wait, the two pots they had in stock I was informed were both damaged so had to wait for their next delivery, from ordering to delivery took 1 month but the company kept me well informed.”

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Posted 3 months ago

“I’m pots about Hortology pots! So beautiful, big on quality, packed safely, and speedy, efficient delivery. 😃”

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Posted 3 months ago

“Very good quality pot and liner, well packaged and delivered promptly by a great delivery partner.”

Hortology 5 star review on 28th October 2025

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Posted 3 months ago

“I have had several plants from Horrtology over the years, They have all been good and certainly cheer up a Scottish winter,”

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Posted 3 months ago

“All three items were bought as a present for a valued fríend. They arrived in excellent order and the communictaion was excellent. I will be using you again Thank you very much.”

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Posted 3 months ago

“Fabulous service and I absolutely love this pot.”

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Posted 3 months ago

“Excellent qyalitt”

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Posted 3 months ago

“Very pleased with quality of the plant”

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Posted 3 months ago

“bought to coffee plants,arrived professionally packaged and doing well,thanks,dubious about buying things off facebook but no,well done guys,i will recommend and use again”

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Posted 3 months ago

Hortology is rated 4.8 based on 9,239 reviews