Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,293 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,293 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 18th February 2026

869

Anonymous

Anonymous // 01/01/2019

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English

“Great selection of plants and pots. Good communication regarding the plant I ordered. Would definitely recommend and buy again.”

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Posted 4 months ago

“Lovely pots.Good choice.safely wrapped”

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Posted 4 months ago

“I love my pots, they're beautiful. The service was good and they arrived really well wrapped.”

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Posted 4 months ago

“Stunning plants which have enriched my home. A wide selection and choices and great prices. Value for money. Packaged and delivered well and with care. I buy all my plants from Hortology. I am happy e we or my purchased and would recommend to anyone.”

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Posted 4 months ago

“I ordered a flower pot and the delivery folk must have dropped it, since it arrived broken.... upon reporting this to Hortology, they replaced it without fuss and immediately... solid customer service.”

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Posted 4 months ago

“New customer to Hortolgy and was extremely pleased when I received my order. The cactus are very healthy and full of buds so will soon be in full bloom. Speedy delivery and well boxed to prevent damage to the plants. Best packaging I've seen for mail order plants. Certainly recommend this company and am positive will be using them again. Thank you Hortology.”

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Posted 4 months ago

“Love your plant pots! What more can i say!”

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Posted 4 months ago

“This was my first time ordering a houseplant online, so I was probably not the easiest of customers! I wanted to purchase a plaited Pachira Aquatica (Money Tree), but had quite precise needs in terms of size, appearance and delivery date. After emailing four online businesses for further details, Allix from Hortology proved to be by far the most helpful, quickly sending me the initial information I needed and answering further questions the following day. A Saturday (next day) delivery was requested and my plant duly arrived on time and in perfect condition. I couldn’t recommend Hortology more highly and will certainly use them again for my next ‘hard to find’ plant purchase!”

Hortology 5 star review on 17th November 2025

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Posted 4 months ago

“Great product and fantastic customer service. Very happy with my purchase”

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Posted 4 months ago

“Great products, healthy plant, very well packed without unnecessary huge amounts of material, quick delivery.”

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Posted 4 months ago

“Very good product”

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Posted 4 months ago

“Good choice of products and excellent customer service. I was pleased with my purchase of two artstone pots.”

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Posted 4 months ago

“I love this company. I love their products and their services were amazing ❤️❤️❤️”

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Posted 5 months ago

“Good product - but I thought the delivery was very slow until I discovered the sodden package hidden by the corner of my house in a flower bed. Luckily, the Citrus feed is in a plastic bottle So is unaffected.”

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Posted 5 months ago

“Poor quality- could have order on amazon for much cheaper. Delivered to a different flat without leaving a slip behind with instruction.”

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Posted 5 months ago

“Excellent quality plants”

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Posted 5 months ago

“Excellent quality healthy plants, packed brilliantly and delivered speedily! Thank you.”

Hortology 5 star review on 3rd November 2025

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Posted 5 months ago

“First time I’ve ordered…saw the African milk plant on holiday and had to get one the second we got home! Found Hortology on a Google search for the plant and I’m so glad I found them! The plant came perfectly packaged and very big too with plenty of growth, more than I expected, and is lovely quality (if you can call a plant lovely quality like it’s man made!) and I’m really pleased with it! Will definitely order from you guys again! The packaging was flawless and very careful unlike some other plant companies. Thank you!”

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Posted 5 months ago

“Everytime I order anything from Hortology - I am never dissappointed - the plants are so healthy, green, lots of new growth - very happy with the service.”

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Posted 5 months ago

“I’m very happy with my pot. It arrived packed very well & protected from breakage .”

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Posted 5 months ago

Hortology is rated 4.8 based on 9,293 reviews