Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,240 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th February 2026

869

Anonymous

Anonymous // 01/01/2019

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English

“Item arrived in good time was also well packaged .thank you”

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Posted 4 months ago

“Beautiful plant at a competitive price. Packaged with great care and delivered in good time.”

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Posted 4 months ago

“Plant Arrived on time, as described, and well packed.”

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Posted 4 months ago

“I love this company, excellent quality house plants and customer service top notch. I ordered the wrong size pot for my plant I bought and they emailed me to check it was for the plant and then they re ordered the correct size , I was very grateful as it was present. Thank you Hortology, I will always order from you.”

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Posted 4 months ago

“I had not heard about Hortology before I was given a voucher for my birthday, and I am absolutly delighted with the house plant that I selected. The web site is brilliant with helpful suggestions, lots of information and a fantastic choice of plants. My plant arrived within a couple of days, safely packaged in a sturdy cardboard box. I will definititely recommend Hortology to my friends and family.”

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Posted 4 months ago

“First time using them but it won't be the last. The customer service is excellent. The hydroponic plants are a great idea and the plant I ordered looks amazing.”

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Posted 4 months ago

“Very easy to use website. Product arrived quickly. Well packaged. Overall great value. Pot is perfect!”

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Posted 4 months ago

“I ordered the Sansevieria cylindrica Straight and I’m so happy with it! It arrived in perfect condition. The packaging was brilliant too – really secure and clearly done with care. This was my first time buying a plant from Hortology (I’ve only bought pots before), and I’ll definitely be ordering more. Great quality all round!”

Hortology 5 star review on 6th October 2025

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Posted 4 months ago

“Easy to use website which has a lot of useful information. The plant arrived in good condition.”

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Posted 4 months ago

“Great. I am very happy and recommend it to everyone”

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Posted 4 months ago

“I ordered the Noor pot plant in velvet green. There was a short delay in delivery as the pot identified was damaged, but I was kept fully informed and different options to progress were offered. I decided to wait for the Noor pot, it was well worth the wait. I’m delighted with my pot, it is very stylish and compliments my plant perfectly.”

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Posted 4 months ago

“Hortology have provided an excellent service. The staff were so helpful guidng me to the right plant and gave me all the right information on what I needed in terms of a pot and accessories. A first class, personal service that I can highly recommend. The plant and pot are both gorgeous and just what I needed. 5***** and I will definitely be using their fabulous service again.”

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Posted 4 months ago

“thank You!:)”

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Posted 4 months ago

“Well worth waiting for what a beautiful plant”

Hortology 5 star review on 30th September 2025

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Posted 4 months ago

“The 'baby rubber plant' I received this week arrived very well packaged and in good condition despite some damage in transit to the box. It is as shown on the website healthy and beautiful and a joy. My first experience of Hortology but probably not the last”

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Posted 4 months ago

“More concern re customer than any other business! Thanks for the lovely plant and service.”

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Posted 4 months ago

“Great pots, delivered perfectly. Lovely colour!”

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Posted 4 months ago

“Very quick service; plants arrived within two days of ordering. Plants fantastic quality.”

Hortology 5 star review on 24th September 2025

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Posted 4 months ago

“Fantastic grow pots! Sturdy & strong! Second time I have bought from Hortology and will definitely be buying again. Would highly recommend.”

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Posted 4 months ago

“Quick delivery of a healthy well packed plant and ceramic pot. Even survived the DPD delivery man ! Well done Hortology !”

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Posted 4 months ago

Hortology is rated 4.8 based on 9,240 reviews