Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,184 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Items arrived professionally packed and delivered with care. Only have an issue with the saucers as the recommended size is actually too small for the pots as they fo not sit correctly. But that's okay as I can use them for other pots that I have. The pots are great the materials used are not the brittle plastic type which is good.”

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Posted 3 months ago

“Beautifully made looks good with my bamboo plant”

Hortology 5 star review on 28th August 2025

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Posted 4 months ago

“Started out small to see how it worked and have been very impressed. Ready to go back for more! Really liked being contacted to check I had chosen correct pot for plant (I hadn’t!) and was able to adjust the order.”

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Posted 4 months ago

“Really pleased with my purchase. Fast delivery. Will definitely buy from Hortology again.”

Hortology 5 star review on 27th August 2025

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Posted 4 months ago

“Hortology’s products are of the highest quality and most beautiful finish. Fast delivery and a wonderful shopping experience. I can’t wait to keep adding to my collection.”

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Posted 4 months ago

“Lovely pot. Could not be more pleased & communication with company was great given there was a delay with respect to the plant I had ordered to replace one that Hortology were concerned was not up to scratch. Worth the wait & delivery driver very nice.”

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Posted 4 months ago

“Beautiful plant and gorgeous pot. I found it really easy to select the size of plant I wanted and the right size of pot for the plant I'd chosen. It arrived securely packed and was pristine- not always the case when buying live plants online.”

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Posted 4 months ago

“My order was dispatched promptly and communication regarding its delivery was spot on.”

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Posted 4 months ago

“Great quality pots, fab customer service! We'll return for my next order for sure :)”

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Posted 4 months ago

“Hortology has always delivered high quality products in excellent condition in good time. As a consequence, I am a repeat customer!”

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Posted 4 months ago

“My Cebu arrived in beautiful condition”

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Posted 4 months ago

“There is an excellent supply of most plants, good advice, and plants and pots delivered to a high standard. I will continue to use Hortology at home.”

Hortology 5 star review on 19th August 2025

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Posted 4 months ago

“Plant came quickly and were well packages”

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Posted 4 months ago

“Great service and quality product”

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Posted 4 months ago

“Arrived promptly, very well packaged. Very healthy and looks great!”

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Posted 4 months ago

“I returned this purchase as it just wasn’t quite right for my space (color looked a little different than pictured and I shouldn’t have ordered quite such a large size). But it was a beautiful planter, well packaged and postage was quick. I am awaiting my refund and it is disappointing that return postage is at the buyer’s expense as these pieces are not cheap to send, but I can’t fault the customer service team who replied to my returns query in a timely manner. I trust my refund will be processed in good time, and I’ll make an alternative purchase.”

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Posted 4 months ago

“Always beautiful pots! Really high quality well packed pots. I brought this one for the front of the house and it didn't disappoint. It was expensive but it was very high quality so it felt well worth it!!”

Hortology 5 star review on 16th August 2025

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Posted 4 months ago

“Very reasonably priced items which arrived safely and speedily. Definitely highly recommended!”

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Posted 4 months ago

“The best pots I’ve ever been able to find. Beautiful plants and a fantastic service and delivery.”

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Posted 4 months ago

“Good service and arrived safely.”

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Posted 4 months ago

Hortology is rated 4.8 based on 9,184 reviews