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Hortology Reviews

4.8 Rating 9,369 Reviews
97 %
of reviewers recommend Hortology
Company Reviews Product Reviews
864
 Metrics Info
4.8
Based on 9,369 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
2 - 3 Hours
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Stephen H
Verified Buyer
“Got my purchase on time ,well packaged and in good condition.”
Helpful Report
Posted 3 months ago
Zuzana B
Verified Buyer
“Great service from Hortology again. Fast delivery. Everything was safely packaged in recycling material. Janet has already settled in her new home. I bought the same pots before so just got a few more. Happy customer!”
Hortology 5 star review on 13th March 2026
Helpful Report
Posted 3 months ago
David S
Verified Buyer
“Made an enquiry via email before deciding to plce an order. Got a quick response and adjusted my order to suit. Efficient service. Would recommend the company.”
Helpful Report
Posted 3 months ago
Clive J
Verified Buyer
“Very happy with my purchase. Pots were well wrapped and arrived promptly.”
Helpful Report
Posted 3 months ago
David S
Verified Buyer
“WIde range of beautiful pots - it would be wonderful to buy them all. Their customer care is second to none. 6 stars out of 5 for me!”
Helpful Report
Posted 3 months ago
Vicky E
Verified Buyer
“The plant I ordered arrived extremely well packaged, is absolutely beautiful and twice as big as I expected. I am a very happy customer and will shop here again.”
Helpful Report
Posted 3 months ago
Melanie D
Verified Buyer
“Although there was a problem with my original pot choice, Hortology were amazing at communication and sorting it out with swift refunds and reordering of my new pot. The new pot was good quality and arrived safely as it was so well packed.”
Helpful Report
Posted 3 months ago
Paul J
Verified Buyer
“Perfect : )”
Helpful Report
Posted 3 months ago
Nina R
Verified Buyer
“Made up with delivery as ever, and plant and pot are lovely”
Helpful Report
Posted 3 months ago
J P
Verified Buyer
“Superb service, superb product and excellent customer service, I will definitely use these again in the future”
Helpful Report
Posted 3 months ago
Mandy R
Verified Buyer
“Great service, plant arrived, well packed and safe within a few days of ordering, beautiful plant bought as a gift, very happy”
Helpful Report
Posted 3 months ago
Stephan S
Verified Buyer
“Happy with my delivery”
Helpful Report
Posted 4 months ago
Charlotte G
Verified Buyer
“What a great company and the customer service is first class! The pots id chosen had tiny chips in the base and Hortology emailed me asking if I wanted to accept them with a 10% discount or change them! I’ve ordered from this company before and they’re always great! Everything comes do well packaged too.”
Helpful Report
Posted 4 months ago
N L
Verified Buyer
“Wonderful pots! Delightful”
Helpful Report
Posted 4 months ago
Shelley Z
Verified Buyer
“Ok so ufortunately this isnt going to be a completely glowing report. Lets start with the good. The website was clear, concise and easy to move around, it was super helpful to know which plants fit in which pots, I wish more websites did this. My package arrived on time and was very well wrapped. The bad? My plant was slightly taller thank the box in was delivered in and therefore the plant was resting at an angle which destroyed some of the foliage, this is unfortunate because the plant is otherwise quite healthy looking. I've never owned one of these plants before so I'm hoping I can nurse it to looking good again. In the mean time I've placed it in a way where the damaged parts cant really be seen.”
Helpful Report
Posted 4 months ago
Hello, Thank you for your order and review. We are so sorry to hear that your plant arrived with you a little damaged from its transit to you. Our customer service team have reached out privately to resolve things with you. Kind Regards Your Hortology Team
Posted 4 months ago
David Y
Verified Buyer
“Really nice plants”
Helpful Report
Posted 4 months ago
J H
Verified Buyer
“Great service, very happy”
Helpful Report
Posted 4 months ago
Wendy S
Verified Buyer
“A beautiful healthy plant, arrived as promised. Well packaged and left where requested. Amazing service from start to end. Would definitely shop again and recommend to others.”
Helpful Report
Posted 4 months ago
Ildikó D
Verified Buyer
“Excellent in everything from order to delivery, communication included. I had orders from different other companies in the past but never such a well packed parcel than this one and NOT ONE BROKEN stem or leaf on any of the plants. Thank you!”
Helpful Report
Posted 4 months ago
"ELEANOR"
Verified Buyer
“some of the items look more real than others - ivy doesnt look as good as the eucalyptus. the bamboo looks great”
Helpful Report
Posted 4 months ago
Hortology is rated 4.8 based on 9,369 reviews
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