Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,188 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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“Quick and excellent service”

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Posted 2 months ago

“Good quality and price”

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Posted 2 months ago

“Ordered two pots. As beautiful as they look in their photos. Very happy. Will order again.”

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Posted 2 months ago

“Good soil and lovely pots!”

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Posted 2 months ago

“A quick and straightforward process from start to finish. My plant saucer arrived well packed and very soon after I placed my order. The item was as described.”

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Posted 2 months ago

“Found on google search. Nice website.”

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Posted 2 months ago

“The products arrived perfectily! Veru good service!”

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Posted 2 months ago

“Hortology offers some beautiful products, but their packaging really lets them down. I ordered a plant pot that arrived completely shattered due to inadequate protection in the box. It was really disappointing to see such a lovely item ruined in transit. Now I’m stuck in a lengthy return and refund process, which is frustrating and time-consuming. Hortology should seriously invest in stronger, more protective packaging to ensure their products arrive safely. Such a shame, because the designs are great, but the experience was very disappointing.”

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Posted 2 months ago

Hi Jay We are really sorry to hear your pot arrived damaged. We have developed packaging that protects our products as much as possible in transit but from time to time, if the parcel has a rough journey, things can go wrong. We understand this and therefore you will be pleased to know there is no need for a long refund and return process. All you need to do is contact our customer support team and send them some photos showing what has happened. You will then get the choice of a replacement (at our cost) or a refund (without the need to return). Your Hortology Team

Posted 2 months ago

“Item arrived in good time was also well packaged .thank you”

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Posted 2 months ago

“Beautiful plant at a competitive price. Packaged with great care and delivered in good time.”

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Posted 2 months ago

“Plant Arrived on time, as described, and well packed.”

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Posted 2 months ago

“I love this company, excellent quality house plants and customer service top notch. I ordered the wrong size pot for my plant I bought and they emailed me to check it was for the plant and then they re ordered the correct size , I was very grateful as it was present. Thank you Hortology, I will always order from you.”

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Posted 2 months ago

“I had not heard about Hortology before I was given a voucher for my birthday, and I am absolutly delighted with the house plant that I selected. The web site is brilliant with helpful suggestions, lots of information and a fantastic choice of plants. My plant arrived within a couple of days, safely packaged in a sturdy cardboard box. I will definititely recommend Hortology to my friends and family.”

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Posted 2 months ago

“First time using them but it won't be the last. The customer service is excellent. The hydroponic plants are a great idea and the plant I ordered looks amazing.”

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Posted 2 months ago

“Very easy to use website. Product arrived quickly. Well packaged. Overall great value. Pot is perfect!”

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Posted 2 months ago

“I ordered the Sansevieria cylindrica Straight and I’m so happy with it! It arrived in perfect condition. The packaging was brilliant too – really secure and clearly done with care. This was my first time buying a plant from Hortology (I’ve only bought pots before), and I’ll definitely be ordering more. Great quality all round!”

Hortology 5 star review on 6th October 2025

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Posted 2 months ago

“Easy to use website which has a lot of useful information. The plant arrived in good condition.”

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Posted 2 months ago

“Great. I am very happy and recommend it to everyone”

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Posted 2 months ago

“I ordered the Noor pot plant in velvet green. There was a short delay in delivery as the pot identified was damaged, but I was kept fully informed and different options to progress were offered. I decided to wait for the Noor pot, it was well worth the wait. I’m delighted with my pot, it is very stylish and compliments my plant perfectly.”

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Posted 2 months ago

“Hortology have provided an excellent service. The staff were so helpful guidng me to the right plant and gave me all the right information on what I needed in terms of a pot and accessories. A first class, personal service that I can highly recommend. The plant and pot are both gorgeous and just what I needed. 5***** and I will definitely be using their fabulous service again.”

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Posted 2 months ago

Hortology is rated 4.8 based on 9,188 reviews