Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 8,855 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,855 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 8th April 2025

841

Anonymous

Anonymous // 01/01/2019

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“Lovely plants arrived in excellent condition. The pots were beautiful too. Delivery took a week but good things are worth waiting for. I was somewhat disappointed that one plant, which I had been waiting on notification for because it was out of stock, went out of stock again in less than 24 hours because staff were slow to reply to my email requesting it be added to my order. If not for this, I would have given 5 stars.”

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Posted 2 months ago

“Very well packed to protect my plant during delivery. Very happy with the service. Will definitely buy again.”

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Posted 2 months ago

“Thank goodness for Hortology! One of my houseplants had grown way too big for my regular supplier's stock of indoor plant pots, and was threatening to burst out of its grow-pot. Pots this big aren't easy to find, but I spotted one on Hortology's website. The website gave important dimension information, so I could feel confident that I'd chosen the right size. It was delivered within the expected timescale, and looks fantastic with the decor in my room.”

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Posted 2 months ago

“Bought a Snake Moonshine plant I ask them to please not!Water it before transit as this can cause Root Rot. So my plant came nice and dry and now is thriving”

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Posted 2 months ago

“The plant arrived with a a few broken leaves as the packaging didn't protect them from being bent. 3 Litres of clay pebbles was not enough to fill the pot (I had to use 6L in the end). It took a lot longer than expected to get the plant delivered. Overall, a bit disappointed with the experience.”

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Posted 2 months ago

Hi Nick Thank you for your order and review. We are so sorry to hear that your plant arrived with you with some damage and your order took longer than expected to get to you! We have reached out directly to resolve this with you! Your Hortology team

Posted 2 months ago

“Really happy so far! The website is very helpful for choosing plants based on their needs and yours (pet-safe in my case!). Everything was packaged very carefully as well.”

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Posted 2 months ago

“Really lovely pots pretty pastels great service arrived really packed well I was worried they be damaged but arrived perfect so p,eased 😊”

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Posted 2 months ago

“I received a lovely healthy plant and the delivery was really quick. Thank you!”

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Posted 2 months ago

“Plants arrived promptly, very well packed, very healthy looking and actually nicer than I had expected. Very pleased, thanks!”

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Posted 2 months ago

“Easy to deal with, timely and accutate communications, would use again when we have a need”

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Posted 2 months ago

“Ordered a super little pot from these guys. I was so impressed with the quality of the pot, it was gorgeous and a great match up with the succulent that now occupies it. Ultra quick delivery and really well packaged. Will look to buy again.”

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Posted 2 months ago

“Delievered in time.”

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Posted 2 months ago

“Unfortunately the colour was nothing like the one advertised, I know they are all slightly different but the colour green was so dark all over (in daylight) and indoors it almost looked as if the colour was black, the supposedly orange top was almost non existent with just a few splodges here and there around the top. After speaking to them and showing them photographs they gave me a very small refund. Not sure I would shop there again as could not take the chance on colour of things.”

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Posted 2 months ago

Hi Pauline, We’re sorry to hear that the pot’s colour wasn’t quite what you expected. Since many of our pots are handmade, each one has its own unique finish. We do our best to highlight these variations on the product page with detailed descriptions and images. We sincerely apologise if the pot you received was darker than anticipated. If there’s anything else we can do to help, please don’t hesitate to reach out to our Customer Service Team, we will be happy to help. Your Hortology Team

Posted 2 months ago

“Decided to go with a Valentine house plant instead of flowers this year and so glad I found Hortology. There was such a wide choice that I ended up buying 3 and my only regret was not getting pots to go with them. Plants are gorgeous and arrived really quickly and were delivered with care.”

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Posted 2 months ago

“perfect size and high quality”

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Posted 2 months ago

“Beautiful plant pots, very good quality!”

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Posted 2 months ago

“Bought lots of plants from Hortology. Good quality, healthy plants and very helpful customer service.”

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Posted 2 months ago

“I would love to write a positive review as I was very hopeful however our order was never received. Very disappointing”

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Posted 2 months ago

Hi Derek, Thank you for your order and review. We're sorry to hear that your order hasn't arrived as expected! According to the tracking information, the delivery company attempted delivery twice but was unable to complete delivery, and your order is now being returned to us. We've reached out to you privately to assist further and resolve things with you. Kind Regards Your Hortology Team.

Posted 2 months ago

“Lots of gorgeous pots for house plants. Very easy to order, prompt delivery and pots are always very well packaged for delivery”

Hortology 5 star review on 19th February 2025

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Posted 2 months ago

“Generally excellent service, reasonably value for money, high quality products and prompt delivery. I'll be using Hortology again.”

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Posted 2 months ago

Hortology is rated 4.8 based on 8,855 reviews