Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,443 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 28th September 2026

880

Anonymous

Anonymous // 01/01/2019

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“Great delivery and very reliable”

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Posted 4 months ago

“Plant& Pot were perfect. Always pleased with everything I buy from Hortology.”

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Posted 4 months ago

“Fast dispatch of excellent products for my succulents and well packed.”

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Posted 4 months ago

“I highly recommend this seller. The plant arrived in good condition, was carefully packed, and looks healthy. Everything was as described, and the whole ordering process was smooth and hassle-free. I am very happy with my purchase and would gladly buy again.”

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Posted 4 months ago

“Beautiful pot, fast delivery”

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Posted 4 months ago

“I am delighted with my pot, Hortology never fails to please. Excellent quality!”

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Posted 4 months ago

“Beautiful so healthy plant arrived today stunning love it 😊”

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Posted 4 months ago

“Super company, communication was superb. I would recommend to anyone”

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Posted 4 months ago

“Good communication. Well packaged. Excellent products.”

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Posted 4 months ago

“The ceramic pots were lovely and so well packaged, so thanks for that.”

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Posted 4 months ago

“Fast delivery and very good condition”

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Posted 4 months ago

“Great plant, well packaged and arrived in good time, great value for the price and looks awesome.”

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Posted 4 months ago

“The plant itself is of good quality, but the liner inside the planter is not the right size. I selected the plant, planter, and added the kit, assuming everything would fit well since it was all included by default. Unfortunately, there is a noticeable gap between the liner and the planter pot. Additionally, the 3-liter clay bag is insufficient for the size of both the planter and the liner. I wanted to try a hydro plant for the first time, but based on this experience, I’m not sure if I would purchase from this website again. Photo attached for reference.”

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Posted 4 months ago

Hello, Thank you for your order and review. We’re pleased to hear that you were happy with the quality of the plant itself, though we’re sorry to hear that the HydroKit was not what you expected. The liner included as part of the HydroKit is the smallest recommended liner available for the plant itself. This is size liner is included to ensure the plant can sit flush at the base of the liner, allowing the Water Level Indicator to provide an accurate reading. The liner provided is therefore linked to the plant size, rather than the planter you selected. For a liner specifically recommended for your chosen planter, we would recommend selecting the “Add the plant pot liner” option on the planter product page or once the chosen planter has been added to the basket, as this will add the recommended liner size for that particular pot to your basket. In regard to the Hydrogranules, these are also linked to the plant rather than the planter size. We include a smaller bag in the HydroKit to help avoid customers receiving excessive amounts, as the quantity required can vary depending on the size and style of planter used. Our customer service team has reached out to you directly to help resolve this for you. Please accept our sincere apologies for any disappointment that has been caused. Your Hortology Team

Posted 4 months ago

“Great choice of plants and pots. Packaged really well and timely delivery. Very happy.”

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Posted 4 months ago

“Lovely planters and great to have the heavy compost delivered. I also bought clay pebbles, which I'm using to line my planters, so hoping they help with water maintenance”

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Posted 4 months ago

“Excellent quality both ti plant and pot. Arrived well packaged. Will definitely use Hortology again.”

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Posted 4 months ago

“Everything is reasonably priced and came as listed. The customer service is absolutely brilliant; Allix contacted me soon after I ordered letting me know a plant I had ordered had some browning (attached multiple photos for me) and offered a discount or a new plant. Really appreciated the transparency as well as the responsiveness! Order arrived quickly and with updates along the way - packaged securely and without all the plastic! Highly recommend!”

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Posted 4 months ago

“Amazing quality and excellent price. Ordered pots; all came really well pacakaged. All exactly as was expecting.”

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Posted 4 months ago

“Using the Hortology website to order was easy.”

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Posted 4 months ago

“Lovely company with lots of choice. A bit pricey for me.”

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Posted 5 months ago

Hortology is rated 4.8 based on 9,443 reviews