Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,241 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th February 2026

869

Anonymous

Anonymous // 01/01/2019

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English

“Quick delivery of a healthy well packed plant and ceramic pot. Even survived the DPD delivery man ! Well done Hortology !”

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Posted 4 months ago

“A beautiful pot even better than I was expecting and so carefully wrapped”

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Posted 4 months ago

“Always packaged really well so no concern regarding breakages. Very nice pots”

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Posted 4 months ago

“Excellent service, quick delivery, well packaged, the pots and plants are amazing”

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Posted 5 months ago

“Plant arrive quickly and very well packed and in brilliant conditions I always go to them for house plants”

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Posted 5 months ago

“I have been looking for pot liners for some time and could not find the right size in any of the local garden centres. Found exactly what I wanted at Hortology, they arrived on time, well packaged and are of good quality. Great experience, will definelty buy from Hortology again.”

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Posted 5 months ago

“Great plant pots, lovely colours and arrived very well packaged!”

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Posted 5 months ago

“The Delta Maidenhair Fern came on time and in excellent condition and was well wrapped in a cardboard Box. It hasn't looked back and is growing well. I would have given 5 stars if paper tape had been used instead of sellotape to secure the plant inside the box.”

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Posted 5 months ago

“Excellent, communication with customer services exceptionally good and really helpful. My plant was well packed and a lovely healthy plant. The pot I ordered was excellent too. I can’t fault this company in any way. Highly recommended.”

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Posted 5 months ago

“I have bought from Hortology in the past so I was confident. The Aglaonema Stripes that I received was a large healthy plant and professionally packaged so that it arrived in pristine condition. Buy with confidence.”

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Posted 5 months ago

“I was very pleased with both the pot and liner. Parceled up very well too. Posted very quickly. Thought I'd ordered a plant too but hadn't. Can't make my mind up which one as lots to choose from so will come back to you eventually. Many thanks”

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Posted 5 months ago

“Great selection of pots. Well packed.”

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Posted 5 months ago

“Plants are always great quality and well packed. Fast delivery too! I would very much recommend Hortology for house plants.”

Hortology 5 star review on 9th September 2025

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Posted 5 months ago

“I ordered an orange plant pot that I’d had my eye on for some time. It did not disappoint, it was absolutely beautiful. It came promptly, within a week of my order, and was well packaged and undamaged.”

Hortology 5 star review on 8th September 2025

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Posted 5 months ago

“Pot arrived well packed and in tact ~ good quality ~ slow to arrive.”

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Posted 5 months ago

“This is a very cute planter from Horology. I particularly love the slightly irregular shape, texture, shiny glaze and the 3 little feet. Incidentally the feet are padded, a nice touch to avoid scratching surfaces. The pot was very well packaged with all recyclable materials, so all in all a great purchase.Thank you !”

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Posted 5 months ago

“I ordered 3 16" indoor plant pots, plus liners, as some of my houseplants were beginning to outgrow their existing pots. The website makes it really easy to find what you want and the prices are clearly indicated. A few days after placing my order, a large box with my items arrived. Lots of dense paper packing - but evidently worth it as everything arrived in perfect condition. Overall very happy with my experience and will probably buy from Hortology again, when I need to.”

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Posted 5 months ago

“Lovely website, great products, speedy delivery”

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Posted 5 months ago

“Product as described and arrived on time well packaged.”

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Posted 5 months ago

“Great plant selection and need to know information on plant care is really useful.”

Hortology 5 star review on 5th September 2025

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Posted 5 months ago

Hortology is rated 4.8 based on 9,241 reviews