Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 8,855 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,855 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 8th April 2025

841

Anonymous

Anonymous // 01/01/2019

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“Both plants and glass atomiser were all packed very well and delivered within the week. Very pleased with the ferns which looked healthy and are now sitting in my bathroom.”

Hortology 5 star review on 21st January 2025

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Posted 3 months ago

“I am so thrilled to have received my beautiful plant which has been difficult to find. A little expensive but overall well worth it. As well as the plant having been difficult to find, I found on arrival that it was a beautiful mature plant, looking very lush with plenty of growth. It was very well packaged to minimise the risk of any damage....none having occurred. The other thing I really appreciated was that Horology delayed sending my plant because of an exceptionally cold snap, which they feared might damage the plant. Over all, absolutely delighted”

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Posted 3 months ago

“Very happy with product. Nicely packaged”

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Posted 3 months ago

“Beautiful plants and pots, delivered with care.”

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Posted 3 months ago

“They waited until the minus weather had improved before delivery which was great, I had a slight issue with one plant BUT hortology was very helpful and quickly sent me another plant, I could have had my money back but I would have only brought another plant anyway. I will definitely be ordering again after that experience, it's hard to find a trusted supplier and i think I have.”

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Posted 3 months ago

“This is my 3rd pot, great quality, this terracotta pot is better than expected, such a beauty! I needed customer service advice this time and I was being rather cheeky, asking advice regarding a Kentia Palm I purchased elsewhere and at that point, still hadn’t had a response back, Ellen from Hortology got straight back to me, answering all my questions and more, she offered great suggestions too. Geat service and quality pots, highly recommend.”

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Posted 3 months ago

“Love this shaped planter 😍”

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Posted 3 months ago

“Great customer service! My parcel got stolen and they sorted the problem straight away and sorted it all with no fuss at all.”

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Posted 3 months ago

“Hortology have a great range of products. The quality of the pots is excellent and all at reasonable prices. I love the unkillable plant range, what a great idea for those of us with not very green fingers. Overall a brilliant site.”

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Posted 3 months ago

“Super choice online and excellent customer service, Delivered promptly.”

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Posted 3 months ago

“I’ve used Hortology a couple of times now and I’ve been very pleased with the products and service.”

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Posted 3 months ago

“Amazing customer service and the price is great! Really impressed”

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Posted 3 months ago

“Arrived quickly well package fantastic quality both plant and pots”

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Posted 3 months ago

“Great service with plants and pots received, well packaged”

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Posted 3 months ago

“My 5 plants arrived in good time, and they were very carefully and securely packaged. Every one of them was a picture of health and of good size. Thank you, Horology.”

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Posted 3 months ago

“Superfast delivery by DPD the plant was packed securely was very good condition when it arrived it was obviously of very good quality stock. It’s has vibrant dark green leaves looks very healthy no damage to the plant at all during transport. First rate service from start to finish.”

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Posted 3 months ago

“Great company, have ordered several times and they’ve been consistent.”

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Posted 4 months ago

“Great plants well packed and delivered promptly”

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Posted 4 months ago

“Great service and very helpful advice from your team! I would definitely recommend for buying gifts. Thanks”

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Posted 4 months ago

“Speedy service Great product”

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Posted 4 months ago

Hortology is rated 4.8 based on 8,855 reviews