Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,184 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Great quality products and fast delivery”

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Posted 4 months ago

“Excellent service from order to delivery. Communication great. Packaging excellent. Apparently the African Milk Tree will survive as long as you follow the instructions. It really is a beautiful plant.”

Hortology 5 star review on 12th August 2025

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Posted 4 months ago

“Beautiful healthy large plant with new technology soil hydration system. My task now is to keep it as amazing as it arrived.”

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Posted 4 months ago

“Beautiful pot thank you!”

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Posted 4 months ago

“I have used Hortology for a few years and they’re service is excellent the pots are stunning and the packaging is second to none , if they feel no two pots are not the nearly the same as I have bought about 10 Sanna pots they will contact you and send pics to see if you are happy ,, so all in all a very personal and helpful company”

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Posted 4 months ago

“I've now ordered 3 plants from Hortology. I'm so impressed with the range of plants available and the fantastic quality. I would say that the plants exceeded my expectations. They are packaged beautifully and arrive quickly ... will definitely be ordering more!”

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Posted 4 months ago

“Beautiful vase. I'm very happy with it.”

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Posted 4 months ago

“Excellent service and packaging was great 🪴😃👍💚 .”

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Posted 4 months ago

“The order was sent promptly. It was well packed and the pots were good quality as was the pot liner. A definate must to include with you pot order. I only ordered 1 and should have ordered 1 for each pot. Would order more from them very happy.”

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Posted 4 months ago

“Very pleased with the quality and selection of indoor pots. Arrived well packaged and promptly.”

Hortology 5 star review on 10th August 2025

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Posted 4 months ago

“A great example of this plant was received. It was far better than expected! The packaging was exceptional and the best of any company I have purchased from before. Highly recommended”

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Posted 4 months ago

“Beautiful savannah plant pots. Good communication”

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Posted 4 months ago

“Excellent quality of plants and quick delivery”

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Posted 4 months ago

“iIT WAS A GIFT FOR MY DAUGHTER WHO LIVES IN LEEDS. SHE WAS DELIGHTED. I LIVE IN CHILE”

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Posted 4 months ago

“Very convincing terracotta saucers. Look good and do the job.”

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Posted 4 months ago

“I have order a few large Planter Pots they are beautifull very happy with it. I find this Company very easy to deal with, special Allix shes very professional and very helpfull. Two ocasions I had 2 pots delivered with damages and this was resolved very quickly and replaced .”

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Posted 4 months ago

“Excellent service, both in terms of promt delivery times and also the quality of the plants and other products supplied. My go to site for house plant purchases!”

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Posted 4 months ago

“I ordered these cork mats to go under my houseplants and loved them so much I immediately ordered some more in different sizes Ordering was easy The website was easy to navigate and dry tempting Communication was good and delivery was prompt and in sustainable packaging My only criticism is we need lots more sizes of these mats please”

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Posted 4 months ago

“Arrived quickly and as described thanks. The pot fits perfectly and now has a plant in situ.”

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Posted 4 months ago

“Lovely plants and pots. Was a little disappointed that my elephant ear plant arrived folded over. Luckily it seems ok.”

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Posted 4 months ago

Hortology is rated 4.8 based on 9,184 reviews