Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,443 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 28th September 2026

880

Anonymous

Anonymous // 01/01/2019

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“Although there was a problem with my original pot choice, Hortology were amazing at communication and sorting it out with swift refunds and reordering of my new pot. The new pot was good quality and arrived safely as it was so well packed.”

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Posted 7 months ago

“Perfect : )”

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Posted 7 months ago

“Made up with delivery as ever, and plant and pot are lovely”

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Posted 7 months ago

“Superb service, superb product and excellent customer service, I will definitely use these again in the future”

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Posted 7 months ago

“Great service, plant arrived, well packed and safe within a few days of ordering, beautiful plant bought as a gift, very happy”

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Posted 7 months ago

“Happy with my delivery”

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Posted 7 months ago

“What a great company and the customer service is first class! The pots id chosen had tiny chips in the base and Hortology emailed me asking if I wanted to accept them with a 10% discount or change them! I’ve ordered from this company before and they’re always great! Everything comes do well packaged too.”

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Posted 7 months ago

“Wonderful pots! Delightful”

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Posted 7 months ago

“Ok so ufortunately this isnt going to be a completely glowing report. Lets start with the good. The website was clear, concise and easy to move around, it was super helpful to know which plants fit in which pots, I wish more websites did this. My package arrived on time and was very well wrapped. The bad? My plant was slightly taller thank the box in was delivered in and therefore the plant was resting at an angle which destroyed some of the foliage, this is unfortunate because the plant is otherwise quite healthy looking. I've never owned one of these plants before so I'm hoping I can nurse it to looking good again. In the mean time I've placed it in a way where the damaged parts cant really be seen.”

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Posted 7 months ago

Hello, Thank you for your order and review. We are so sorry to hear that your plant arrived with you a little damaged from its transit to you. Our customer service team have reached out privately to resolve things with you. Kind Regards Your Hortology Team

Posted 7 months ago

“Really nice plants”

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Posted 7 months ago

“Great service, very happy”

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Posted 7 months ago

“A beautiful healthy plant, arrived as promised. Well packaged and left where requested. Amazing service from start to end. Would definitely shop again and recommend to others.”

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Posted 7 months ago

“Excellent in everything from order to delivery, communication included. I had orders from different other companies in the past but never such a well packed parcel than this one and NOT ONE BROKEN stem or leaf on any of the plants. Thank you!”

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Posted 7 months ago

“some of the items look more real than others - ivy doesnt look as good as the eucalyptus. the bamboo looks great”

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Posted 7 months ago

“The plant saucer is exactly what I needed for a larger patio pot. I like the sloping edges that allow for any overfowing water. I will definately use this supplier again.”

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Posted 7 months ago

“Plant arrived exactly as pictured and in really good health. Fits perfectly in the pot that was purchased alongside it. Pot itself is simple and elegant, exactly what I wanted. The plant is doing very well, already growing new leaves. Very happy with the packaging of it also.”

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Posted 7 months ago

“Received items promptly. One of the pots was damaged during delivery (despite being well-packaged) but a replacement was sent out quickly.”

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Posted 7 months ago

“Indoor Pot came well packed very quickly Nice pot looks great Would recommend this.”

Hortology 5 star review on 24th February 2026

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Posted 7 months ago

“Comprehensive website - amazing selection of both plants and pots etc. Gave a large plant plus non-soil planting medium and pot etc to my grandson and he is delighted with it. Items are expensive but justifiably so.”

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Posted 7 months ago

“Beautiful quality pots that were very securely packed to avoid damage. Excellent value for money”

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Posted 7 months ago

Hortology is rated 4.8 based on 9,443 reviews