Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,209 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,209 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“I recently purchased various sizes of the Amber plant pot - Earth, and I am thrilled. They are lovely quality and just as I’d hoped, go in with my decor perfectly, giving a natural rustic feel. Hortology also have a brilliant idea of the plant liners and inlays which have cured my problem of trying to find pvc pots to fit inside my decorative planters. Customer Services is also brilliant, I emailed a query and I received a swift response which answered my query. I will definitely purchase more pots and liners, and definitely recommended Hortology”

Hortology 5 star review on 18th September 2021

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Posted 4 years ago

“Really pleased with quality of my purchase. Rhapis palm was much larger than I expected. Very good value for money. Great specimen plant. Really pleased with the purchase. Would highly recommend to others.”

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Posted 4 years ago

“Stunning quality, plant was so healthy and looks fantastic. Only issue was the oversized box with plant sealed at bottom and opening at top. It was beyond comical trying to lean in to get plant out. In the end we had to cut it out of the box with scissors. Minor point as so happy with order. Thanks.”

Hortology 5 star review on 17th September 2021

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Posted 4 years ago

“I bought two pots in different sizes.. I am extremely pleased with both. I would certainly recommend this company.”

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Posted 4 years ago

“They had just what I wanted - Palm plant fertiliser (for a couple of large outdoor palms in barrels) and household plant fertiliser for my indoor plants. Arrived within 2 days. Bingo!”

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Posted 4 years ago

“Delivery was quick but not satisfied with the product received. I ordered a string of hearts and this arrived with yellow leaves, one stem was rotten, multiple leaves dropped off and several stems with no leaves. It may revive itself in some areas but I wasn’t pleased with its overall condition on arrival.”

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Posted 4 years ago

Hi Emily We are really sorry to hear about this. Please would you contact our customer services team and send them some photos so we can resolve this for you? Kind regards - Your Hortology Team

Posted 4 years ago

“Absolutely delighted with our beautiful indoor plant pot. It arrived brilliantly packaged and all in one piece! Great service and will definitely use again and recommend to family and friends.”

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Posted 4 years ago

“2 plants arrived in quite perfect shape although golden pothos had one of the bigger branches broken when it arrived so that made a big impact on the health and appearance of the plant.”

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Posted 4 years ago

“I would recommend Hortology to everyone. The quality of the plants and other products is excellent and the delivery service extremely good.”

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Posted 4 years ago

“Great quality plastic pots and attractive pottery pots. I have been pleased with what I’ve ordered. Extremely prompt delivery and products very well packed.”

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Posted 4 years ago

“Great service and beautiful products! Highly recommended”

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Posted 4 years ago

“Really pleased with this purchase, it arrived as stated and well packaged. Very realistic and of good quality. I would definitely recommend this seller.”

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Posted 4 years ago

“First class service, plant arrived on time extremely well packaged and in excellent condition, will definitely be ordering from them again”

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Posted 4 years ago

“Plant arrived quickly and well packed, I also had a prompt helpful reply to a query about it”

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Posted 4 years ago

“Very healthy plant - packaged well and delivery was quick. It was just as seen on the website.”

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Posted 4 years ago

“Overall it was good- I’ve bought online before and it was quite similar with the standards in terms of size and price, but the difference was free delivery options compared to other online choices. The protection from transport was impressive however- well done! If it was free delivery or promotions like 5for3 etc then I would of given it 5stars. I would buy again if I found a plant that I couldn’t find elsewhere.”

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Posted 4 years ago

“Plant arrived very well package and protected (& coiled to avoid damage. Now waiting for it to grow & develop. Very happy with my purchase.”

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Posted 4 years ago

“Excellent service great value delighted with my purchase”

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Posted 4 years ago

“Love both pots lovely colour and good quality. Also the packing was great. No Plastic”

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Posted 4 years ago

“Stunning quality plants. Thank you. I hope I can keep them as healthy and safe as you have.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,209 reviews