Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,436 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,436 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 23rd September 2026

881

Anonymous

Anonymous // 01/01/2019

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“I still haven't received my order.”

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Posted 4 years ago

Hi Marilyn Thank you for your message. Your order was sent out to you on 5 January and we emailed you with your shipping details at the time. It looks like it is still with Royal Mail. We can contact them on your behalf to arrange a redelivery day if you have not done so? Our customer services team are available at info@hortology.co.uk to help any further. Kind regards - Your Hortology Team

Posted 4 years ago

“The ordered plant arrived very soon and was delivered in perfect condition.”

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Posted 4 years ago

“It was definitely the best choice to buy a plant from Hortology!! Delievery was really fast and the wrapping was perfect. The plant was not harmed at all. Thanks :)”

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Posted 4 years ago

“Although quite expensive, the quality of the plants and service are very good.”

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Posted 4 years ago

“Great plant and packaging.”

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Posted 4 years ago

“Thank you for extra help and effort! I'm very setisfied. Regards from Slovenia, Lina”

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Posted 4 years ago

“Came in excellent packaging and really great condition. Exceeded expectations.”

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Posted 4 years ago

“Would highly recommend this company. There was a problem with my order which was a Christmas present for my daughter. The staff went above and beyond to help I cannot praise them enough and they delivered super fast to make sure it arrived before Christmas.”

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Posted 4 years ago

“Had to replace an unavailable item but communicated very well and delivered in time for Christmas. Very good all round”

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Posted 4 years ago

“The vase I bought is beautiful. The website is brilliant at explaining what to do.”

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Posted 4 years ago

“Really pleased with my flower pots, very good quality for a reasonable price. They were delivered earlier than expected and communication was good. I will certainly be purchasing from Hortology again.”

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Posted 4 years ago

“The web site is well designed to give clear product information. The pots are high quality. The order was processed in quick time,only a few days although it was just before Christmas. The packing was careful for a fragile object but not "over the top".”

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Posted 4 years ago

“So happy with my plant delivery, it was bought for a Xmas present and exceeded my expectations. Will definitely use Hortology again!”

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Posted 4 years ago

“The pot was a beautiful shape & weight was perfect. I will deffo shop for pots from Hortology again.”

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Posted 4 years ago

“Fantastic customer service, the team got in touch with me to let me know the basket I'd ordered for my plant was too small and suggested some alternatives. This was all sorted out quickly and efficiently and the items soon arrived quickly after.”

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Posted 4 years ago

“Excellent service. V fast delivery.”

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Posted 4 years ago

“It is lovely so happy with my purchase”

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Posted 4 years ago

“Arrived quickly and well packaged :)”

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Posted 4 years ago

“I have had two deliveries from Hortology. The products are always good quality. The deliveries are always timely and well packed. Excellent all round.”

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Posted 4 years ago

“Product is excellent. Packaging excessive, 50% empty other than disks of packing material in a large box.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,436 reviews