Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,436 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,436 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 23rd September 2026

881

Anonymous

Anonymous // 01/01/2019

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“Though my plant was packaged with great care it arrived very dehydrated, as though it hadn't been watered in weeks. As I removed the plastic a lot of leaves dropped immediately. I know I can bring it back to health but this has put me off buying plants online with this seller.”

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Posted 4 years ago

“Was worried about getting plants through the mail, but very well packaged and no damage!! Really lovely plants as well”

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Posted 4 years ago

“Excellent service, prompt delivery and good product”

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Posted 4 years ago

“Hortology was recommended by my son. So glad I found them! I ordered my daughter a plant and plant holder for Christmas. She was really happy: said her plant was of very good quality, arrived well packed. She also really liked the plant holder. Highly recommended and will use again.”

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Posted 4 years ago

“Fast delivery, plants were packaged well as expected has lost a few leaves on a plant, but other than that it was perfect!”

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Posted 4 years ago

“I love my new plant pot, arrived on time and in protective packaging and box, top quality product. I will certainly buy from Hortology again”

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Posted 4 years ago

“One of the staff took the time to email me about an issue with my order and sorted it out for me. Very much appreciated!”

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Posted 4 years ago

“Plant, pot & stand all arrived very well packed. It was a Christmas gift & she was delighted with it.”

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Posted 4 years ago

“Pleased with my Esra plant pot in graphite. Ordered on Thursday, received Saturday. Would highly recommend for quality and service”

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Posted 4 years ago

“I have already told hortology what a good service they gave. Then I get this stupid message asking me to praise them again. Fishing for compliments. Which sort of spoils the experience. If it wasn't for that I would have given five stars.”

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Posted 4 years ago

“Great quality thanks a lot”

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Posted 4 years ago

“Loved my pots. They were just as described. They arrived when advised. When I needed to call to discuss my order the ladies I spoke to were extremely helpful. Can certainly recommend. Thank you.”

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Posted 4 years ago

“The ceramic pot arrived really quickly and was packed very well. I am delighted with the pot and have already planted my umbrella plant in it and it looks superb in my living room. Thank you for such good service and the delivery man was also very kind.”

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Posted 4 years ago

“Purchased 7 plant pots and many plants from Hortology now and they are beautiful pots and my plants seem to be surviving, which is amazing for someone who killed a cactus in the past! The customer service is second to none and I would highly recommend Hortology to all.”

Hortology 5 star review on 27th December 2021

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Posted 4 years ago

“Excellent after care service. Emailed Histology and prompt and clear advice. I give them 5 stars”

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Posted 4 years ago

“Very pleased with my plant pots which arrived very promptly before Christmas. Beautiful pots.”

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Posted 4 years ago

“Items well packed and delivered very quickly.”

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Posted 4 years ago

“I was extremely disappointed. The plant I received was almost dead. I contacted them and they made excuses about the weather. I explained that the plant purchased was a gift for Christmas and there was no offer of another plant being sent out by express delivery, they just said we have given you a refund. No delivery cost refunded.”

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Posted 4 years ago

Hi Angela We are really sorry you had a disappointing experience with us. Unfortunately, from time to time, plants may suffer in transit when it is below freezing. We will always remedy this, and would usually offer either a replacement or a refund, however in this instance, we were too late to dispatch a replacement plant in time for Christmas as we had passed the courier deadline for perishable items and hence were only able to offer a refund. We would also refund the delivery cost if the whole order was impacted. Kind regards - Your Hortology Team

Posted 4 years ago

“Excellent service as always”

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Posted 4 years ago

“Very well packaged items for a more than satisfactory quick delivery.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,436 reviews