Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,209 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,209 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Friendly and helpful service. Fast delivery and even made the effort to correct the message that came with the plant after I found out I made a mistake. The box was too big for the one very nice little string of hearts. Made for 4 plants, not one. But the string of hearts was tucked in safely and arrived in perfect condition. Would use Hortology again to surprise a friend.”

Hortology 5 star review on 12th September 2021

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Posted 4 years ago

“Thank you for prompt delivery of the lovely pots I ordered for my daughters birthday . She is very pleased with them ...”

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Posted 4 years ago

“My order arrived in good time & was just beautiful - fabulous quality pot, superbly packed for protection. I'd certainly order from Hortology again.”

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Posted 4 years ago

“A prompt and trouble-free transaction”

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Posted 4 years ago

“I bought 3 pots of different sizes and colours for my plants and I’m very happy with my choices. Very good quality and the orders arrived within days.”

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Posted 4 years ago

“Good quality plant of good size. It was well packaged to protect it. Also, and the main reason, a good range of plants which are safe for cats.”

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Posted 4 years ago

“lovely and healthy plants, always well packed and quick delivery. Communication was excellent i would highly recommend. i really like the helpful hints about each plant very helpful. Oh and their pots are fab too!”

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Posted 4 years ago

“My plants and planters were of excellent quality, packaged securely and delivered on time. I am likely to use this company again.”

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Posted 4 years ago

“Great service, plant was very well packed and arrived in flawless condition. I only hope I can keep it in the condition it arrived in.”

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Posted 4 years ago

“ordered on Friday (of a bank holiday weekend) expecting a Tuesday delivery, was delivered the next day on the saturday. Excellent condition exactly as expected. Superb effort Hortology”

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Posted 4 years ago

“Never used this Company before but so far impressed. Ordered some black plastic plant pots. They are not only good value but pretty good quality.”

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Posted 4 years ago

“Competitive price for good quality plants; arrived quickly and safely. Will order from them again.”

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Posted 4 years ago

“The service Hortology provided was excellent. The 3 pots I ordered were very well made, although a little smaller than I expected, but I was very pleased with them. The pot liners however were a total waste of money, I didn't use them at all. The liners were made of a very cheap plastic & didn't fit the pots well at all, if I had used them my plants would have lost an awful lot of space both horizontally & vertically, if it wasn't for this I would have given 5 out of 5.”

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Posted 4 years ago

“The pots I ordered are beautiful and excellent quality. They arrived fast and in perfect condition. I would buy from here again.”

Hortology 5 star review on 6th September 2021

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Posted 4 years ago

“Excellent service. My beautiful plant arrived really quickly - it was well packaged and in great condition.”

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Posted 4 years ago

“Beautiful pot, quick efficient service.”

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Posted 4 years ago

“Excellent. Super quick delivery, the plant was perfectly packaged and is beautiful, even better than expected. I highly recommend Hortology. I will be buying again soon. Thank you!”

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Posted 4 years ago

“Brilliant service, delivered so fast. Love the hanging baskets in my living room, the plants are looking very healthy too.”

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Posted 4 years ago

“Great selection to choose from and fantastic customer service. I will shop here again for sure”

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Posted 4 years ago

“Very prompt and helpful service - got a really friendly email noting me of a problem with my order and options for how to help sort it. Really quick dispatch and delivery and my pots look really lovely!”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,209 reviews