Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,433 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 11th September 2026

879

Anonymous

Anonymous // 01/01/2019

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“Plant came healthy and happy”

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Posted 3 years ago

“Excellent & Informative delivery, very well packaged & presented. Product was in top condition on arrival. Highly recommended.”

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Posted 3 years ago

“My plant arrived quickly and the packaging was excellent for the plant, the pot and the plastic insert. The plant is exactly what was described and so I'm very happy with my purchase.”

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Posted 3 years ago

“Plant was delivered quickly and looks great”

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Posted 3 years ago

“Great site. Beautiful healthy plants and the most gorgeous plant pots.”

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Posted 3 years ago

“Really happy with my experience. I had some extensive exchanges with Hortology's customer service to make sure I picked the right plants for our cold house and they gave me thoughtful and detailed advice. Both plants arrived in good shape and look great in our house.”

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Posted 3 years ago

“Great customer service, quick delivery, good quality plants. Will definitely shop again.”

Hortology 5 star review on 11th February 2023

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Posted 3 years ago

“Thank you Hortology for my super new Luxe Lite plant pot! I am very pleased with it and it looks great in the room. I was kept informed of the delivery details, it arrived on time and was very well packaged. Shirley M. Leeds”

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Posted 3 years ago

“Really good products, fast delivery and well packaged. All arrived safely and no damage”

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Posted 3 years ago

“As always, great healthy plants delivered in good condition. They never fail in quality!”

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Posted 3 years ago

“Lovely plant pot, well made and good value. It arrived very quickly too.”

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Posted 3 years ago

“Beautiful, Healthy Plant delivered”

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Posted 3 years ago

“Everything was as said. Kept up to date with everything. My plant arrived save and sound. I love it. Well worth buying.”

Hortology 5 star review on 10th February 2023

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Posted 3 years ago

“Healthy beautiful plant, packed very well, kept informed on order.”

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Posted 3 years ago

“Great service, so pleased with my peace lily it was just perfect and the the new plant pot set it off, will definitely shop with Hortology again, thank you. Linda.”

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Posted 3 years ago

“Unbelievably amazing plants and customer service. Thank you!”

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Posted 3 years ago

“Whilst I thought the plant had arrived well packaged, within a week of having the plant I noticed three of the branches has snapped so quite a lot of the leaves had died and had to be cut off. It’s now a lot smaller than it was when I had paid for a large plant, but hopefully it will grow back.”

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Posted 3 years ago

Hi Sabrina, Thank you for your order and review. The Pachira Aquatica is prone to damage in transit, unfortunately due to its very fragile stems and foliage. Despite our best efforts to protect the plant during its journey we are aware that some leaf loss and stem damage is likely and we therefore explain this on the product page https://hortology.co.uk/products/pachira-aquatica-indoor-money-tree , as we would rather be up front that this will happen. This small amount of damage also doesn't affect the plants health. Fortunately this plant is really fast growing and responds well to pruning. We also have a full care guide available for the plant here: https://hortology.co.uk/products/pachira-aquatica-indoor-money-tree. We hope that helps and please do feel free to reach out to us directly as we always respond and rectify any issues. Many thanks, Your Hortology team

Posted 3 years ago

“Advice about plants before buying is very useful. Plants and pots came in great condition and promptly. All in all a good experience. The only reservation (and what prevented a 5-star rating) is that the suggested pot size for each plant was not always accurate.”

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Posted 3 years ago

“Beautiful plant. Looks well cared for and delivered promptly.”

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Posted 3 years ago

“Thank you, Our Zamioculcas zamiifolia Zenzi - Zenzi ZZ Plant arrived in excellent condition, I must congratulate you on your packaging, it is first class. Our plant was also a very reasonable price and arrived when we were advised. it would be delivered. My regards.”

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Posted 3 years ago

Hortology is rated 4.8 based on 9,433 reviews