Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,378 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,378 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 13th July 2026

Nicola F

Hortology 5 star review on 7th June 2026

Laura N

Hortology 5 star review on 12th April 2026

Ayezah Y

Hortology 5 star review on 18th February 2026

Gary L

875

Anonymous

Anonymous // 01/01/2019

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English

“Unbelievably amazing plants and customer service. Thank you!”

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Posted 3 years ago

“Whilst I thought the plant had arrived well packaged, within a week of having the plant I noticed three of the branches has snapped so quite a lot of the leaves had died and had to be cut off. It’s now a lot smaller than it was when I had paid for a large plant, but hopefully it will grow back.”

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Posted 3 years ago

Hi Sabrina, Thank you for your order and review. The Pachira Aquatica is prone to damage in transit, unfortunately due to its very fragile stems and foliage. Despite our best efforts to protect the plant during its journey we are aware that some leaf loss and stem damage is likely and we therefore explain this on the product page https://hortology.co.uk/products/pachira-aquatica-indoor-money-tree , as we would rather be up front that this will happen. This small amount of damage also doesn't affect the plants health. Fortunately this plant is really fast growing and responds well to pruning. We also have a full care guide available for the plant here: https://hortology.co.uk/products/pachira-aquatica-indoor-money-tree. We hope that helps and please do feel free to reach out to us directly as we always respond and rectify any issues. Many thanks, Your Hortology team

Posted 3 years ago

“Advice about plants before buying is very useful. Plants and pots came in great condition and promptly. All in all a good experience. The only reservation (and what prevented a 5-star rating) is that the suggested pot size for each plant was not always accurate.”

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Posted 3 years ago

“Beautiful plant. Looks well cared for and delivered promptly.”

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Posted 3 years ago

“Thank you, Our Zamioculcas zamiifolia Zenzi - Zenzi ZZ Plant arrived in excellent condition, I must congratulate you on your packaging, it is first class. Our plant was also a very reasonable price and arrived when we were advised. it would be delivered. My regards.”

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Posted 3 years ago

“The plant and pot are gorgeous and exactly what I was looking for!”

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Posted 3 years ago

“Good value for money! Good quality products! Aspley arrival,many thanks 😊”

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Posted 3 years ago

“first time ordering and couldnt be happier, great price and prompt delivery of a very healthy happy looking plant!”

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Posted 3 years ago

“I've always received fantastic quality plants from Hortology and have happily recommended them among friends. My last order however, the plants came quite thoroughly squashed. I suspect this was the shipping company. I did complain and was promptly sent replacements. I'm pleased with the outcome and willingness to sort the problem with no undue quibbling! Thanks Hortology.”

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Posted 3 years ago

“Great, quick service. The fern I bought is healthy and thriving. WIll buy again.”

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Posted 3 years ago

“Great pot and great service!”

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Posted 3 years ago

“The team was amazing first of all. It was when we had the cold spell, & they said they'd wait to deliver the rubber plant for which I am thankful. They also helped me decide on a plant pot & liner. She's very happy where she is, not too hot & not too cold. Thank you for all of your help & I'm sure she'll grow to be beautiful! 🪴”

Hortology 5 star review on 6th February 2023

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Posted 3 years ago

“Very pleased plants arrived in great condition.Best company for plants delivered to my doorThank you. A Macdonald”

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Posted 3 years ago

“Amazing service, Fantastic product and Great price!”

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Posted 3 years ago

“Great easy to navigate website with all the info I needed to choose just the right plants. Quick delivery very well packaged -everything turned up in good condition undamaged. Happy to recommend Hortology”

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Posted 3 years ago

“Beautiful plant pot, just what I was looking for. Packaging 📦 was brilliant. Good experience.”

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Posted 3 years ago

“My plants arrived in perfect condition and extremely carefully packaged. Extremely impressed with Hortology”

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Posted 3 years ago

“I love Hortology! Without fail, every plant I have bought has been excellent quality. I have 55+ plants and the ones from here are my favourites. The pots are beautiful and I have all my statement plants are in something from Hortology!”

Hortology 5 star review on 5th February 2023

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Posted 3 years ago

“Wowzers!! Love my new pots! They look fantastic. Superb price and delivered in great packaging.”

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Posted 3 years ago

“Top quality house plant which was good value too. Awesome, recyclable packaging and speedy delivery. Really superb service, would thoroughly recommend.”

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Posted 3 years ago

Hortology is rated 4.8 based on 9,378 reviews