Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,205 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,205 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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“Really good product and plant range and I was pleased and was pleased with the speed of delivery.”

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Posted 3 years ago

“Fast delivery, quality plants and pots :)”

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Posted 3 years ago

“Prompt delivery. Plants are always good quality.”

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Posted 3 years ago

“Large healthy looking plant packed well and fast delivery thank you”

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Posted 3 years ago

“Excellent, healthy plant, packaged well. Shona was really helpful with plant advise and helping us make our purchase. Overall really happy, thank you”

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Posted 3 years ago

“Couriers sometimes have difficulty finding my property, so I contacted the company to request that the small items be dispatched via Royal Mail. Very quickly, I received an email containing a link to process the order using Royal Mail delivery. Couldn't be happier with the service I received from Hortology.”

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Posted 3 years ago

“I ordered a basket for my blue spruce tree to sit in when I bring it indoors for winter. It was delivered the next day and is exactly as pictured. Great service and quality!”

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Posted 3 years ago

“Plants arrived well packed. Gorgeous”

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Posted 3 years ago

“great selection at reasonable prices.”

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Posted 3 years ago

“Lovely plant and pot, the staff really helped when I made 2 separate orders. They grouped them together for me and refunded the P&P.”

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Posted 3 years ago

“Very pleased with plants really strong and healthy looking well packaged so no damage delivery was very quick well before expected date, would use again.”

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Posted 3 years ago

“Always provided healthy plants. I have about 8 now and all growing well. Delivery is quick and plants well packed..sometimes too well packed because it took me best part of 30 minutes to retrieve my latest purchase from the box! No complaints about this company at all. They’re staying as my main supplier!”

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Posted 3 years ago

“Lovely pot and quick delivery”

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Posted 3 years ago

“Lovely pots, delivered carefully packaged, they are great 😁”

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Posted 3 years ago

“Great quality, and good delivery time”

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Posted 3 years ago

“Only positive things to say about Hortology product and service”

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Posted 3 years ago

“Plant was well packed and delivered promptly. It was much bigger than I anticipated but that was my fault. It is in excellent condition and appears to be liking its new conditions”

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Posted 3 years ago

“I have been using this company for some time now and they have never failed to deliver excellent plants, carefully packaged to avoid damage and very speedily. All the plants I have bought are healthy and happy and add so much to my flat in that they purify the air and bring a freshness to the room - so many people remark on them - and they make up for the fact that I no longer have a garden! I can higly recommend.”

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Posted 3 years ago

“I have now ordered from Hortology a couple of times... fabulous plants, fabulous website, fabulous prices, fabulous delivery... what more do you need as a plant lover who can never find the plants they want at the local garden centres!?! 🪴🌸”

Hortology 5 star review on 28th October 2022

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Posted 3 years ago

“Excellent quality plants.”

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Posted 3 years ago

Hortology is rated 4.8 based on 9,205 reviews