Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,205 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,205 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Fantastic service! Plants are so beautiful and healthy. Very satisfied!”

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Posted 3 years ago

“Fantastic plants and customer service”

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Posted 3 years ago

“Excellent service. Delivered in very protective packaging and plants were in great condition!”

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Posted 3 years ago

“I love the rough pot collection here and have ordered quite a few of them, they are always packed extremely well and arrive in good time. When I've bought plants they have been sent with a next day courier and were lush and healthy as described. My go to plant shop 👍”

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Posted 3 years ago

“Brilliant place to buy plants. Great choice, fantastic quality and excellent service. I keep coming back for more!”

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Posted 3 years ago

“Very pleased with the quality of the plant I received, but the delivery company was a bit chaotic and disorganised”

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Posted 3 years ago

“Great vases and plant and fast delivery .”

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Posted 3 years ago

“Thrid order and very happy with all plants and pots....thriving.”

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Posted 3 years ago

“Beautiful, healthy plants. Arrived safely packaged and undamaged. Will definitely use Hortology again”

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Posted 3 years ago

“quick delivery and good quality pot. very happy.”

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Posted 3 years ago

“Excellent products - you simply can’t get better. Great customer service - always head to this website to buy my pots and indoor plants!”

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Posted 3 years ago

“Great service, everything arrived safely and well packed”

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Posted 3 years ago

“Hortology team we’re on hand to make experience trouble free. They gave good advice on plant choice and suitable pots to compliment.”

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Posted 3 years ago

“Great customer service, after sale support. V responsive to email. Cannot fault products, packaging or delivery”

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Posted 3 years ago

“Excellent plants”

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Posted 3 years ago

“Very nice products! I ordered a pot a couple of weeks ago and I had a really good experience with horology. The pot was exactly like the picture, and it suits my plant very well. Good quality, honest about what you are getting, and great style. Also, the delivery experience was smooth. I just wasn't aware that the pot did not have any draining holes, but it could have been my mistake. Just have to be careful when watering! Overall, would recommend it.”

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Posted 3 years ago

“Beautiful pot, makes a lovely gift. Arrived really quickly and packaged well”

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Posted 3 years ago

“Beautiful pot and plant followed up with great service”

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Posted 3 years ago

“Very quick and well packaged - and one of the houseplants ordered was bigger than advertised!”

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Posted 3 years ago

“Quick delivery, great customer service! Even emailed before dispatch to advise plant I ordered was wrong size for pot I had additionally ordered”

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Posted 3 years ago

Hortology is rated 4.8 based on 9,205 reviews