Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,381 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,381 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 13th July 2026

Nicola F

Hortology 5 star review on 7th June 2026

Laura N

Hortology 5 star review on 12th April 2026

Ayezah Y

Hortology 5 star review on 18th February 2026

Gary L

875

Anonymous

Anonymous // 01/01/2019

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English

“I love Hortology! Without fail, every plant I have bought has been excellent quality. I have 55+ plants and the ones from here are my favourites. The pots are beautiful and I have all my statement plants are in something from Hortology!”

Hortology 5 star review on 5th February 2023

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Posted 3 years ago

“Wowzers!! Love my new pots! They look fantastic. Superb price and delivered in great packaging.”

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Posted 3 years ago

“Top quality house plant which was good value too. Awesome, recyclable packaging and speedy delivery. Really superb service, would thoroughly recommend.”

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Posted 3 years ago

“The plants arrived In perfect condition, really healthy and clearly very well cared for, which is worth paying a little more for. Plus there is loads of inspiration and plant care advice on the website. I love the pots too. I will definitely be buying more from Hortology!”

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Posted 3 years ago

“I’m loving my new plant collection and plotting my next acquisitions already!”

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Posted 3 years ago

“Very happy with my order, the pots are very nice and true to their picture, will order from you in the future. Thankyou”

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Posted 3 years ago

“Very quick and efficient service”

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Posted 3 years ago

“Pwrfect fast”

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Posted 3 years ago

“My plant order arrived quickly with all the items packed really well to protect the plants. The plants were very healthy and have since grown on very well. I’m very satisfied with my order.”

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Posted 3 years ago

“I’ve had several plants from Hortology and they’ve all been very healthy and strong. They always arrive promptly and they are packaged very securely. Highly recommend.”

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Posted 3 years ago

“It's been a pleasure. A good choice of top quality goods at fair prices, followed by safe ,speedy service”

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Posted 3 years ago

“I was delighted with my plants. The quality was outstanding and they were very carefully packed so there was no damage in transit. The selection to chose from was extensive so I will definitely shop here again.”

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Posted 3 years ago

“Beautiful pot, it arrived extremely well packed. Excellent company highly recommend.”

Hortology 5 star review on 4th February 2023

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Posted 3 years ago

“Great plants arrived safely and in good condition. Already sprouting new growth.”

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Posted 3 years ago

“My plant was better and bigger than all expectations. Really happy customer”

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Posted 3 years ago

“Fantastic - ordered a plant, two pots and a liner so far. Very happy all around. Pots and plant carefully and attentively packaged for safety in transit. Wonderful pots which are also true to visual representations on the site. Good, healthy plant. Can’t fault!”

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Posted 3 years ago

“The plants I recieved were in such good condition and ready for their new homes. Excellent place to buy more plant family members. Thank you”

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Posted 3 years ago

“The ordering was easy The delivery was great I was kept fully informed through the process which included an apology for delaying the delivery due to Hortology not wanting my plants to be in transit during the recent very cold weather. When I received them looked healthy and not battered as they were really well packaged I ordered pots too and received them very well packed as well Really happy with my choices and the standard of care taken”

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Posted 3 years ago

“much smaller than stated on the website and had to argue point, did give me a little discount but wanted the plant I purchased which was much larger and hanging more so will NOT but again here, picture on website should be what arrives especially as you have choice of sizes to buy, bought largest they had yet received much smaller so no point really giving different size options, very disappointed as not cheap”

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Posted 3 years ago

Hi Helen Thank you for leaving your review. We can see that you emailed us upon receipt of your Hoya and we offered a 30% discount to reflect your disappointment in hope to resolve this for you. Our size guide explains the industry standards for measuring plants. Lengths/heights are measured from the base of the grow pot to the longest trail/stem and the size of the grow pot is the main indicator re the maturity of the plant. We are sorry if you were measuring in a different manner causing disappointment upon arrival. Our images are representative of the plant at different stages of maturity and we therefore advise that the plant you receive may look slightly different. Hoya are very fast growers and should be providing you with lovely long trails in no time however. We do however apologise once again for your experience, and I hope your new plant is loving its new home. Your Hortology Team

Posted 3 years ago

“Most healthy plants I've received by mail. Thoughtful company that even delayed shipping when going through a cold snap to ensure then plants didn't get anymore stress than required. Overall brilliant and I would order again.”

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Posted 3 years ago

Hortology is rated 4.8 based on 9,381 reviews