Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,217 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Lovely indoor pots. Well packaged and safely delivered.”

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Posted 4 years ago

“Excellent service and quality of product exactly as described. Thanks”

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Posted 4 years ago

“The plant and pot I ordered were lovely and high quality. The only let down was the excessive amount of packaging which I didn’t think was needed and made me not want to buy from Hortology again, despite liking the products very much”

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Posted 4 years ago

“Really pleased with my watering can for houseplants. Easy to order and kept informed re despatch etc. Excellent!”

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Posted 4 years ago

“I love my plant, it came all safe and no damage to it at all”

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Posted 4 years ago

“First time used, delivered as expected”

Hortology 5 star review on 7th March 2021

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Posted 4 years ago

“Really happy with the quality and health of my plants!”

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Posted 4 years ago

“The plant was carefully packed. It is healthy with lots of new growths. I'm never buying plants elsewhere again! Thank you!”

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Posted 4 years ago

“Excellent service and beautiful plants, would highly recommend”

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Posted 4 years ago

“Very please with the orders for several indoor pots. Received promptly and care taken in the packaging. Great customer service, they checked I was happy with pots I had ordered sending photos so I could check. Would definitely recommend them and will buy again.”

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Posted 4 years ago

“Excellent quality and value Quick delivery”

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Posted 4 years ago

“Excellent product and service, very well packed.”

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Posted 4 years ago

“Beautiful plant pot!”

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Posted 4 years ago

“Beautiful planters and amazing service as one of the pots was damaged in transit and Hortology replaced immediately and arrived in super quick timescale . Will definitely be buying from Hortology again .”

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Posted 4 years ago

“Paldies,augs ideāls!Lai jums veicas arī turpmāk!”

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Posted 4 years ago

“Bought a couple of lovely plants and plant pots. Service was great, the plants and pots came well wrapped in cardboard, with only a little bit of plastic and the plants look healthy. Lost a couple of stems from one plant upon unwrapping but I guess that's the chance you take with buying plants online. Overall very pleased.”

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Posted 4 years ago

“Bought a plant and a pot separately and I accidentally ordered a wrong size pot. Instead of just sending it out and letting me deal with it they contacted me to let me know it was the wrong size and if the pot was meant for this plant. Great customer service and love the plant!”

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Posted 4 years ago

“Fantastic! The customer service is second to none. Plant arrived in perfect condition an looked better than the picture on the website. Thanks Hortology”

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Posted 4 years ago

“Really happy with the service from Hortology. My plants arrived on time and were really well packaged. They look great as well, just hope I can keep them alive!”

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Posted 4 years ago

“Beautiful and reasonably priced plant pots”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,217 reviews