Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,216 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Beautiful plant and pot - really helpful and friendly staff. I would definitely buy from here again.”

Helpful Report

Posted 4 years ago

“Lovely plant delivered promptly”

Helpful Report

Posted 4 years ago

“Great customer service. My original order was too big, but they accepted my return without any quibbles and gave me a full refund including postage. Very much appreciated!”

Helpful Report

Posted 4 years ago

“I ordered a plant and planter to brighten up my home office. Both arrived exceptionally well packaged and relatively promptly. The plant itself is in fantastic condition, looks really healthy and full and the planter looks great given it was relatively inexpensive. Thanks!”

Helpful Report

Posted 4 years ago

“Beautiful plants, when one of my plants got damaged through delivery Hortology handled the situation extremely well!”

Helpful Report

Posted 4 years ago

“So beautiful & perfect quality & excellent delivery. Thank you 😊”

Helpful Report

Posted 4 years ago

“Super-quality, healthy plants. They were well-packaged and in perfect condition on arrival!”

Helpful Report

Posted 4 years ago

“Such beautiful plant pots. Reasonably priced alsi”

Hortology 5 star review on 8th March 2021

Helpful Report

Posted 4 years ago

“Really pleased with the pot. It fits our stand perfectly and looks great.”

Helpful Report

Posted 4 years ago

“Really pleased with my new plant. It's actually alot bigger and fuller than I had been expecting but that is a good thing! Easy to order and arrived perfectly packaged within the expected timeframe.”

Helpful Report

Posted 4 years ago

“Very quick safe delivery very well packed no bruising excellent product. Many thanks will buy again...😷”

Helpful Report

Posted 4 years ago

“Ordered a Chinese money plant for my son's girlfriends 21st. I unfortunately put the wrong address on the delivery details quick email and they sorted out my error. Also plant arrived within 2 days excellent. The plant is fab and she is very pleased. Thank you.”

Helpful Report

Posted 4 years ago

“I ordered small plant and a pot for my friends new home gift. They were happy. I was advised the plant may take up to 10 days for delivery and in fact it was 2, I placed the order on Thursday and it arrived on Saturday.”

Helpful Report

Posted 4 years ago

“Bought as a gift and was very well received”

Helpful Report

Posted 4 years ago

“I have never ordered a plant online before, and I was pleasantly surprised; it was packaged really well and arrived in perfect condition. It is my first indoor plant, and is the perfect addition to our home :) thank you”

Helpful Report

Posted 4 years ago

“I am very pleased with my plant, it was brought as a gift for my daughter who was absolutely delighted with it. The plant arrived promptly, it was the advertised size and looked just like the picture, healthy and well cared for.”

Helpful Report

Posted 4 years ago

“I had a really good experience with Hortology at first I ordered the wrong size pot but they refunded me and replaced the right size pot quickly. The packaging was good, arrived on time and I am really pleased with the quality of the pot.”

Helpful Report

Posted 4 years ago

“Excellent customer service and lovely product. Would definitely recommend”

Helpful Report

Posted 4 years ago

“Hortology has a great selection and I was really pleased with my plant pot. It was straightforward to order and delivery was very quick- great service.”

Helpful Report

Posted 4 years ago

“Lovely indoor pots. Well packaged and safely delivered.”

Helpful Report

Posted 4 years ago

Hortology is rated 4.8 based on 9,216 reviews