Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,216 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Fantastic! I was very impressed with the palm I purchased. It came in excellent condition and had clearly been very well looked after.”

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Posted 4 years ago

“Great service. Proactive and it all arrived safely. My palm tree was cheaper than expected and looked beautiful”

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Posted 4 years ago

“Good :) :) :)”

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Posted 4 years ago

“I’ve ordered a number of plant pots, they are delivered in good time and well packed. I have not been disappointed in their appearance or colour, very accurate to what you see in the pictures on the website.”

Hortology 5 star review on 21st March 2021

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Posted 4 years ago

“Wonderful customer service and the plants are beautiful- already placed my second order!”

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Posted 4 years ago

“Great plant pot, exactly as picture shows”

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Posted 4 years ago

“I ordered a beautiful plant for my Mother for her birthday. I live overseas so was taking a bit of a risk having never used these guys before but not to worry, Hortology delivered the most beaitiful peace lily and pot in the most professional manner. If I had one complaint, it would be that they delivered it too quickly, only within a few days of ordering. From my limited experience I would be happy to recommend them for your plant needs.”

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Posted 4 years ago

“Really pleased with my new houseplant. It's was healthy and in great condition when it arrived. Good customer service and clear communication.”

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Posted 4 years ago

“Excellent service, arrived much sooner than predicted. Lovely plant pot.”

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Posted 4 years ago

“Plant was packed great and arrived safely. Very happy, will definitely buy again.”

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Posted 4 years ago

“I’ve bought a few pots from Hortology. All have been lovely and worked well with my plants and decor. This is the first vase that I have bought formy dining room. It was a bit bigger than I anticipated, but that was because I never measure anything! Hortology delivers in good time and well packaged, if a little over the top. I would recommend.”

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Posted 4 years ago

“Would use the company again”

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Posted 4 years ago

“very nice plants and good delivery services.”

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Posted 4 years ago

“Excellent website that sets out plenty of useful information about the plants. The order was very well packaged, ensuring the plants arrived without any damage.”

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Posted 4 years ago

“User friendly website, beautiful plant pot, arrived in good time and well packaged. I wouldn’t hesitate to purchase from Hortology again.”

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Posted 4 years ago

“Beautiful pot really finished off my livingroom. Better than picture. Lovely array of colours.”

Hortology 5 star review on 13th March 2021

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Posted 4 years ago

“Great selection of pots, easy to use website and efficient service. Have already placed a second order”

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Posted 4 years ago

“Gift for a friend. She loved it.”

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Posted 4 years ago

“Customer service was excellent, to the extent Hortology emailed me to check pot sizes as they did not match the plant sizes we had ordered. The plants arrived safely packed in a sturdy plant box; they were - and still are! - very healthy and look great in situ. Will definitely use this website again!”

Hortology 5 star review on 11th March 2021

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Posted 4 years ago

“From their customer service to the quality of their products down to their care in the packaging of the boxes(!) I can’t fault Hortology. Great find! A very happy customer”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,216 reviews