Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,216 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Oh the irony of sending me an email asking me for a review asking if the plants made my life “greener!” Well they did and are lovely but unfortunately I will never be ordering from Hortology again because of the unbelievable amount of packaging everything was wrapped in. Layers and layers of plastic over every plant, from one delivery I had a whole car full of rubbish to take to the dump. Others seem to deliver plants with zero packaging so this just seemed ridiculous- especially for a company selling plants!”

Helpful Report

Posted 4 years ago

Hi Jemma We are sorry you are disappointed with our packaging, we usually get more favourable feedback in this respect. We do use a single layer of plastic to protect the plants, this is usually already provided by the growers, so we simply keep it and reuse it to protect the plant during transit to you. We try to avoid using unnecessary plastic, but do find this helps to insulate the plants during transit in cold weather. -Your Hortology Team

Posted 4 years ago

“Good quality plants arrive well packaged in cardboard that can be recycled. I have had several plants from Hortology, they are always as portrayed. No complaints, good service, prompt delivery and the result - a greener, happier home in lockdown and beyond.”

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Posted 4 years ago

“Very healthy plants and exceptionally attractive plant pots.”

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Posted 4 years ago

“Very good selection and plants arrived well packaged and in good condition!”

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Posted 4 years ago

“The beautiful and healthy Plant arrived on time and very well packaged.”

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Posted 4 years ago

“Plant arrived healthy and cheerful very pleased with shopping experience. Thank you.😊”

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Posted 4 years ago

“Very well packaged and delivered in good time.indoor plant pots Just what I was looking for.”

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Posted 4 years ago

“The mispick was dealt with promptly and efficiently. Many thanks for your help”

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Posted 4 years ago

“Exactly the style pot I wanted, a perfect fit for the plant. It took over a week or so to dispatch but it was noted before purchasing so I didn't mind.”

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Posted 4 years ago

“Excellent service from ordering to delivery. Earlier delivery than stated and the pot is lovely and perfect for the plant I wanted it for. Will use again and would recommend to others.”

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Posted 4 years ago

“The Rattlesnake plant and pot were very much appreciated by our work colleague. It truly is a beautiful plant! A winner of a birthday present!”

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Posted 4 years ago

“Very good prompt delivery, nice big plant, I hope it will turn orange/red around the edges soon as the picture.”

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Posted 4 years ago

“The dimensions of the vase was inaccurate and too small for my plant pot. No option for free returns.”

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Posted 4 years ago

“Excellent service from Hortology. My plant arrived frozen, but Hortology staff was very helpful and supportive and send a replacement. Would definitely recommend.”

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Posted 4 years ago

“Plants are amazing quality for the price - they honestly look amazing in my home! They were packaged really safely to ensure they weren't damaged - if there had been eco friendly tape rather than sellotape that would've been better though! My only slight complaint is that I purposefully bought plant pots specifically for the size openings specified on the website, however, upon putting 2 out of 4 of the plants in the pots I had purchased, they didn't fit - one being too big and one being too small. But these pots were from an alternative site (but true to size!). However, I just repotted both plants and all 4 look so beautifully I really don't mind the extra effort. Have already recommended to friends!”

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Posted 4 years ago

“Plant arrived promptly. It was packaged well but unfortunately there was quite a few leaves that were damaged & broken.”

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Posted 4 years ago

“Packaging was rubbish,box way too big for plant,everything had fell out of the pot into the box,surprised the plant survived tbh,julie”

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Posted 4 years ago

“Fast delivery, pots came in perfect condition. Were even more stunning in person. Very happy!”

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Posted 4 years ago

“The first one was perfect. so I purchased a second one.”

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Posted 4 years ago

“I bought plant pots and I am very happy with my purchase. The pots are gorgeous and very good quality. The delivery was quick and it arrived earlier than expected.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,216 reviews