Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,410 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,410 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 11th August 2026

Simon A

Hortology 5 star review on 7th June 2026

Laura N

Hortology 5 star review on 12th April 2026

Ayezah Y

Hortology 5 star review on 18th February 2026

Gary L

875

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love the products. We love the concept. We love the plants. However, we have been very disappointed by transport and delivery. We ordered twice and in both cases, the plants were damaged. All the granules were outside the pot and the roots were damaged. This has led each time to part of the plant dying. I warmly recommend you redesign how the plants are packaged and delivered.”

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Posted 4 years ago

“I like the plant food I bought”

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Posted 4 years ago

“GOOD QUALITY - SIZE ACCURATE Nice ‘pots’ - quite pricey. Postage on the expensive side.”

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Posted 4 years ago

“Disappointed as my Sansevieria Fernwood Mikado had brown tips on every stem, plus one stem was withered maybe a couple of inches down, and although plant in itself was fine, had I seen it before purchasing I certainly wouldn't have bought it, especially as it was a gift. I contacted Hortology, have to say the girl was nice but I was told that was how the Mikado was and I could just snip off the tips! Disappointing as I've had plants from them before and been pleased.”

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Posted 4 years ago

“I received a great croton plant.”

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Posted 4 years ago

“Plant arrived in good state. Only comment is that the soil/compost was rather dry. If delivery had been delayed it might not have been in such a good state.”

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Posted 4 years ago

“Whilst the plants arrived on time, were healthy and extremely well packaged, one of the plants didn't look very much like the picture on the website. I queried this and was given a refund. Very good service”

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Posted 4 years ago

Hi Jos, We are really sorry to hear about this, please do accept my apologies but we cannot find any previous corrospondance from you. We want our customers to be delighted with their purchase and have therefore emailed you directly so we can resolve this for you. Kind regards - Your Hortology Team

Posted 4 years ago

“On the whole not bad, I’ve had 2 deliveries and about 8 plants and a pot so far. All plants have been really healthy and very well packaged with fast delivery! I did buy a larger plant on my last order that was at lest 10cm shorter than advertised, I was expecting a taller and fuller plant, what I received was not worth the money. Hortology advised I had received the correct plant and gave me 10% off or offered to collect the plant free of charge, although disappointing they were at least willing to take it back! I have kept the plant as it was a nice specimen. I have had one pot from them and it was very well packaged and a lovely pot. Despite a slight disappointment with my smaller than expected plant, I would buy again due to quality of the plants and their willingness to correct any issues.”

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Posted 4 years ago

“Beautiful pots, a mountain of packaging. Each pot was carefully packed in a box with lots of padding, and then in another box with lots of padding. I appreciate Hortology need to avoid breakages, but the packaging was outrageous. I tiny plant that I ordered came in a 40 or 50cm cubed box. I needed a trip to the tip just to get rid of it all - a boot almost full of cardboard.”

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Posted 4 years ago

Hi Grattan Thank you for your feedback and we are sorry to hear you needed a trip to the tip! Unfortuantly we do need sufficient packaging to protect our pots in transit. We review our processes regularly in order to ensure we are only using what is required. We have found that any less cushioning significantly increases the amount of breakages, which means resending the item, so double the overall amount of packaging used and two journeys rather than one, which has more impact on the environment. The internal box is that which is supplied by that manufactrur. It is thin and not suitable for transit, hence we need to pack our pots into a proper box for sending to you. We do add a little extra paper at times in the corners of the product box to brace the pot internally if there is a lot of excess space. With respect to your small plant, it looks like this was sent in a 30cm box due to packaging productions issues reasulting in a lack of smaller boxes at the time, for which we apologise. Please be assured our cardboard boxes and paper packaging are all made from recycled material and are fully recyclable. If we can provide any further information please do let us know. Kind regards - Your Hortology team

Posted 4 years ago

“Three lovely little succulents delivered. A few bits fell off some of them, but they seemed better after a little drink of water.”

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Posted 4 years ago

“Over all really good, but my banana plant came with out any growing info at all.Thats why only 4 star's”

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Posted 4 years ago

Hi Walter - thank you for your review. You can find all of our care guides and tips for your plants on our website. We prefer not to print them for inclusion in the box to avoid the unnecessary use of paper. We will send you an email with your specific links for you Kind regards - Your Hortology Team

Posted 4 years ago

“Very pleased with my puchase albeit a little bigger than I imagined”

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Posted 4 years ago

“lovely plant at a fair price,but really poor delivery times”

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Posted 4 years ago

“Lovely healthy plant, bigger than I expected for the price. Didn’t arrive next day but that was courier fault, not supplier.”

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Posted 4 years ago

“Nice pot but the inside smelt potent had to wash it a fair bit and way too much packaging guys.”

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Posted 4 years ago

“Product is excellent. Packaging excessive, 50% empty other than disks of packing material in a large box.”

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Posted 4 years ago

“One of the staff took the time to email me about an issue with my order and sorted it out for me. Very much appreciated!”

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Posted 4 years ago

“I have already told hortology what a good service they gave. Then I get this stupid message asking me to praise them again. Fishing for compliments. Which sort of spoils the experience. If it wasn't for that I would have given five stars.”

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Posted 4 years ago

“Good product. Would have liked a more precise delivery date.”

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Posted 4 years ago

“Very nice pot.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,410 reviews