Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,242 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th February 2026

869

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Beautiful pots, a mountain of packaging. Each pot was carefully packed in a box with lots of padding, and then in another box with lots of padding. I appreciate Hortology need to avoid breakages, but the packaging was outrageous. I tiny plant that I ordered came in a 40 or 50cm cubed box. I needed a trip to the tip just to get rid of it all - a boot almost full of cardboard.”

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Posted 3 years ago

Hi Grattan Thank you for your feedback and we are sorry to hear you needed a trip to the tip! Unfortuantly we do need sufficient packaging to protect our pots in transit. We review our processes regularly in order to ensure we are only using what is required. We have found that any less cushioning significantly increases the amount of breakages, which means resending the item, so double the overall amount of packaging used and two journeys rather than one, which has more impact on the environment. The internal box is that which is supplied by that manufactrur. It is thin and not suitable for transit, hence we need to pack our pots into a proper box for sending to you. We do add a little extra paper at times in the corners of the product box to brace the pot internally if there is a lot of excess space. With respect to your small plant, it looks like this was sent in a 30cm box due to packaging productions issues reasulting in a lack of smaller boxes at the time, for which we apologise. Please be assured our cardboard boxes and paper packaging are all made from recycled material and are fully recyclable. If we can provide any further information please do let us know. Kind regards - Your Hortology team

Posted 3 years ago

“Three lovely little succulents delivered. A few bits fell off some of them, but they seemed better after a little drink of water.”

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Posted 3 years ago

“Over all really good, but my banana plant came with out any growing info at all.Thats why only 4 star's”

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Posted 3 years ago

Hi Walter - thank you for your review. You can find all of our care guides and tips for your plants on our website. We prefer not to print them for inclusion in the box to avoid the unnecessary use of paper. We will send you an email with your specific links for you Kind regards - Your Hortology Team

Posted 3 years ago

“Very pleased with my puchase albeit a little bigger than I imagined”

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Posted 4 years ago

“lovely plant at a fair price,but really poor delivery times”

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Posted 4 years ago

“Lovely healthy plant, bigger than I expected for the price. Didn’t arrive next day but that was courier fault, not supplier.”

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Posted 4 years ago

“Nice pot but the inside smelt potent had to wash it a fair bit and way too much packaging guys.”

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Posted 4 years ago

“Product is excellent. Packaging excessive, 50% empty other than disks of packing material in a large box.”

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Posted 4 years ago

“One of the staff took the time to email me about an issue with my order and sorted it out for me. Very much appreciated!”

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Posted 4 years ago

“I have already told hortology what a good service they gave. Then I get this stupid message asking me to praise them again. Fishing for compliments. Which sort of spoils the experience. If it wasn't for that I would have given five stars.”

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Posted 4 years ago

“Good product. Would have liked a more precise delivery date.”

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Posted 4 years ago

“Very nice pot.”

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Posted 4 years ago

“Excellent service and great quality plants. I also bought some pots, which are lovely. I made a mistake with the size of pots for the plants I bought, so they contacted me to query this. I think the explanation of plant to pot size could improve , but great company.”

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Posted 4 years ago

“The plant selection is very good and the quality of plants I ordered were also very good. Arrived in good condition although quite a few damaged leaves which can’t be helped. Delivery was fast as well.”

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Posted 4 years ago

“Great to be able to get this type of plant online, very robust packaging and tracked accurate delivery time. Plant appears very healthy but one leaf was badly creased / bent double (couldn't have been from the packaging as ample height given) hopefully will heal in time. I fail to see the logic of an included plastic "liner pot" sized 11 x 8cm when the growing pot is actually much bigger at 16cm; it did not appear that this at 99p was optional at the checkout but is entirely useless of course, just add an extra £1 to the plant price? Otherwise a good experience”

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Posted 4 years ago

“Easy to order, quick delivery and on time within 1 hour slot.”

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Posted 4 years ago

“Hortology were great and extremely helpful and the plant is beautiful. I made an error in the address details that I provided, which they sorted with no fuss. 5 stars except: They were badly let down by their delivery partner (APC) who left the plant with a neighbour but with no notification to us... and a website that didnt work... so we had to contact Hortology to get them to tell us where the plant had been left.”

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Posted 4 years ago

“Very good collection of pots and plants, all arrived well packaged. Possibly a bit well packaged in the case of the plants which were a bit squashed in places. Also please can you switch to a non plastic tape to hold the plants in place.”

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Posted 4 years ago

“Plant and ceramic pots arrived very well packaged and were of good quality. The plastic inserts however were less satisfactory. One needed cutting down despite purchasing the advised size, and the second was so flimsy, that the cut off bottom of a two litre drinks bottle would’ve been as good. Buy the plants and pots, don’t bother with the liners.”

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Posted 4 years ago

“2 out of 3 pots were really lovely. Third I didn’t like but the return cost means it’s not worth sending it back. Returns aren’t free which is a pity as I’d use them more if they were.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,242 reviews