Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,249 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,249 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 24th February 2026

870

Anonymous

Anonymous // 01/01/2019

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English

“I ordered three plants, two dracaenas and a fern. They came in three days, we’ll packaged and fast. There was only minor damages to some leaves on the fern and one of the dracaenas but nothing too noticeable. I’m new to plant buying and have found that flower markets sell large plants for cheaper but I am happy with the convenience of ordering from hortology too since I don’t drive and my favourite flower market is so far from me. I also bought a 21cm plastic pot with drainage holes which is what I came to the site to buy in the first place haha, I’m happy I added to my cart before checkout to make the delivery fee worth it 😁”

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Posted 4 years ago

“I have to say that I am very pleased with the company. After some issues with first delivery I had such a pleasant experience with customer service and the second plants arived beautiful and in great condition! I think sometimes we expect to much from delivery service :)”

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Posted 4 years ago

“Lovely products. Speedy delivery. Far too much packaging.”

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Posted 4 years ago

“Accurate website. Plant came on time and is now sitting in my front room. Excellent service”

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Posted 4 years ago

“We ordered a glazed pot and it was delivered very promptly. Far better than is available in the DIY stores and we're very pleased with it”

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Posted 4 years ago

“The plants are lovely and as described. It would have been 5 stars if the packaging had been better. They arrived messy, had to clean soil off the plant leaves and top up the pots a bit.”

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Posted 4 years ago

“Beautiful plants and pots, timely delivery. Would purchase from again due to this but way, WAY too much packaging. Appreciate that some items are delicate but the sheer amount of packaging is surely unnecessary (have had equally delicate items delivered with much less packaging). The items themselves, however, live up to expectations so would order again.”

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Posted 4 years ago

“The purchase experience and delivery were excellent, and the plant was the size specified, but it was not the best quality, with some form of minor damage to virtually every leaf. The service gets 5 stars, but the product only 3 stars.”

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Posted 4 years ago

“Nice website, easy to navigate. Delivery on time. I like the range of plants and pots available. I was happy with most of the the items bought. I was disappointed with the quality of the white ceramic plant pot.”

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Posted 4 years ago

“The plant arrived on time as stated. It was very securely packaged to avoid any damage. It was exactly as described on the website and I was delighted with it.”

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Posted 4 years ago

“Good Positive experience shopping with you. Thank you”

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Posted 4 years ago

“Little slow on the delivery...but happy with the plants I ordered....”

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Posted 4 years ago

“👍😄happy”

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Posted 4 years ago

“Love the pot and great value for money. Looks great on my new shelf. Arrived quickly too. Only bug bare was that the box it arrived in was huge for a small pot, with so much (paper 👍) wrapping!”

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Posted 4 years ago

“The plant pot I ordered was in excellent condition, and the customer service I received was very prompt and polite. The only downside to the purchase is it took longer than expected (arrived two weeks after I placed the order), with no estimated delivery time provided when making the purchase. Nonetheless, I'd certainly still buy from Hortology again”

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Posted 4 years ago

“The houseplants were deliveted expertly packed and therefore in good condition. The transformation of a corner of our living space was just as hoped, bringing greenery indoors and providing new life or so it seems”

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Posted 4 years ago

“Beautiful plants, took a while to receive them but otherwise a good service. I’d definitely use again.”

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Posted 4 years ago

“The product I ordered was great and arrived in perfect condition sustainable packaging. I was surprised by quite how long it took for my order to be dispatched and arrive (nearly a month), considering it was "in stock" on the website. There wasn't any clear indication to expect this sort of time scale or any communication if there was a delay.”

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Posted 4 years ago

“My plant and ornamental pot both arrived really well packed and in perfect condition despite the delivery arriving upside down! The experience would only be better if i had known exactly which day it would arrive. I was cautious about buying online but the plant is lovely and healthy.”

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Posted 4 years ago

“I had never thought of sending a potted plant as a gift before but the plant arrived in great shape and my mum was delighted. Service from Hortology was above and beyond. A rep alerted me that the pot I had chosen was too smal at the neck for the plant and I was able to replace it with a new one before shipping. On the downside, the plant and pot combo I had chosen were suggested by Hortology's website in the first place. Still, I was impressed the rep had picked up on the error.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,249 reviews