Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,410 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,410 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 22nd August 2026

878

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plant and pot were delivered on time and were of perfect quality! I totally recommend this service! My only comment would be that the plant didn't match the pot size, even though I looked up the dimensions. It would be nice if, when ordering a plant, I could get suggestions for pots that would match that plant. Overall a great experience!”

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Posted 5 years ago

“Great colour but in door use only as no hole in bottom”

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Posted 5 years ago

“Peace Lily arrived in good nick and now happy in old earthen ware pot!”

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Posted 5 years ago

“Beautiful planter the colour was true to the picture so very happy. Only issue is there is too much packaging. I plant and planter - the card and paper filled my wheelie bin!”

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Posted 5 years ago

“By far the nicest collection of plants and pots of the options I investigated. Plants arrived as described, well-packed and healthy. Slight hiccup that one of the plants I ordered turned out to no longer be in stock with their growers but they were proactive in contacting me and asking how I’d like to proceed (e went ahead with the remainder). Refund for missing plant quickly arranged and issued.”

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Posted 5 years ago

“The pot itself is absolutely stunning. A piece of art in its own right. HOWEVER, I was not very happy about the ordering process. When you are ordering on a mobile device (and this may even be true for desktop/laptop orders), you go to pay, then see: - The item - The price - Different options to pay I chose to pay by Apple Pay and the order was placed. However, it is not until you see the 'Thanks for your order' screen, that you see the final price. After the fact, I saw a pot price, a delivery fee and VAT added, raising the price quite a bit higher than the price I thought I was paying. I would not have minded paying the final price for the pot IF I'd have known what the total was before I paid. It really is all in the communications.”

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Posted 5 years ago

“I bought my mum a pot on here that was just up her street. Arrived quickly and was satisfied with my purchase. Will definitely order here again”

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Posted 5 years ago

“I ordered three plants, two dracaenas and a fern. They came in three days, we’ll packaged and fast. There was only minor damages to some leaves on the fern and one of the dracaenas but nothing too noticeable. I’m new to plant buying and have found that flower markets sell large plants for cheaper but I am happy with the convenience of ordering from hortology too since I don’t drive and my favourite flower market is so far from me. I also bought a 21cm plastic pot with drainage holes which is what I came to the site to buy in the first place haha, I’m happy I added to my cart before checkout to make the delivery fee worth it 😁”

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Posted 5 years ago

“I have to say that I am very pleased with the company. After some issues with first delivery I had such a pleasant experience with customer service and the second plants arived beautiful and in great condition! I think sometimes we expect to much from delivery service :)”

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Posted 5 years ago

“Lovely products. Speedy delivery. Far too much packaging.”

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Posted 5 years ago

“Accurate website. Plant came on time and is now sitting in my front room. Excellent service”

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Posted 5 years ago

“We ordered a glazed pot and it was delivered very promptly. Far better than is available in the DIY stores and we're very pleased with it”

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Posted 5 years ago

“The plants are lovely and as described. It would have been 5 stars if the packaging had been better. They arrived messy, had to clean soil off the plant leaves and top up the pots a bit.”

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Posted 5 years ago

“Beautiful plants and pots, timely delivery. Would purchase from again due to this but way, WAY too much packaging. Appreciate that some items are delicate but the sheer amount of packaging is surely unnecessary (have had equally delicate items delivered with much less packaging). The items themselves, however, live up to expectations so would order again.”

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Posted 5 years ago

“The purchase experience and delivery were excellent, and the plant was the size specified, but it was not the best quality, with some form of minor damage to virtually every leaf. The service gets 5 stars, but the product only 3 stars.”

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Posted 5 years ago

“Nice website, easy to navigate. Delivery on time. I like the range of plants and pots available. I was happy with most of the the items bought. I was disappointed with the quality of the white ceramic plant pot.”

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Posted 5 years ago

“The plant arrived on time as stated. It was very securely packaged to avoid any damage. It was exactly as described on the website and I was delighted with it.”

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Posted 5 years ago

“Good Positive experience shopping with you. Thank you”

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Posted 5 years ago

“Little slow on the delivery...but happy with the plants I ordered....”

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Posted 5 years ago

“👍😄happy”

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Posted 5 years ago

Hortology is rated 4.8 based on 9,410 reviews