Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,275 Reviews

97 %

of reviewers recommend Hortology

Company Reviews

Metrics

Info

4.8

Based on 8,275 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Katie D

Hortology 5 star review on 25th April 2024

Sam S

Hortology 5 star review on 24th April 2024

Pankaj A

738

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“well packaged quality plant and nice pots in multiple sizes”

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Posted 6 months ago

“Very efficient when ordering and delivering”

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Posted 6 months ago

“Great healthy plants and still great after a month. Ordered wrong pot size but Hortology informed me and corrected the order.”

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Posted 6 months ago

“A very professional and helpful service. My Howea forsteriana - Kentia Palm at 1.6m was a large plant and it was well wrapped but sadly one stem of the plant must have suffered some sort of damage as it looks like it is dying unfortunately. (Hence 4 rather than 5 stars) However hopefully the plant will still look good. I was extremely impressed with their email service with my questions being answered very quickly and very clearly.”

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Posted 6 months ago

“Pleased with my pot, although it was bigger than I imagined, so had to use a bit of padding to raise the inner pot. It looks good now housing my 'money' plant.”

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Posted 6 months ago

“Have only purchased a gift voucher as a present so cannot comment other than to say I found the site and process very easy to follow .”

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Posted 6 months ago

“Excellent product”

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Posted 9 months ago

“Good quality plants and speedy delivery.”

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Posted 9 months ago

“Delivered on time and very well packed. The pot had dried out so the plant needs a little care”

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Posted 9 months ago

“Love the website, the product tagging works! Picking pots by colour, plants by size, pots proposed based on plants picked. Peter Piper! Customer service are very responsive too”

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Posted 9 months ago

“So far so good and pleased so will buy more of their range very happy”

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Posted 9 months ago

“A beautiful, healthy plant arrived on my doorstep speedily and efficiently. Hydroponic is definitely the way to go!”

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Posted 9 months ago

“Extremely happy with my new fiddle-leaf fig plant. It arrived quickly and well-packaged, and looks very healthy! Would just have been nice to receive some information on caring for my new plant too.”

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Posted 9 months ago

Hello, Thank you for your order and review. Please find a care guide for your Ficus lyrata here: https://hortology.co.uk/products/ficus-lyrata-fiddle-leaf-fig-house-plant Your Hortology Team

Posted 9 months ago

“Excellent range of plants and pots! Delivery is always smooth.”

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Posted 10 months ago

“The plant pot size was incorrect, but customer service was good and helped me sort it out”

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Posted 10 months ago

“Efficient delivery and great condition”

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Posted 11 months ago

“Great delivery, and beautiful pots. Love that you can add a gift message. However frustratingly I am not recovering my 10% discount on submitting the review!”

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Posted 11 months ago

Hello Ashna, Thank you for your order and review. We do sometimes offer a thank you for leaving a review and this would be shown on the review website immediately after hitting submit. We can see the code was generated for you and we have reached out directly to you with the code. Your Hortology team

Posted 11 months ago

“Colour much darker than I expected. Good value and well made. Did keep as they looked very nice.”

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Posted 11 months ago

“Plants were all in fantastic condition will definitely order again. One very small thing the communication regarding delivery was not the greatest. Delivery was slower than expected but was worth the wait”

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Posted 11 months ago

Hello Dawn, Thank you for your order and review. We are sorry to hear you didn't think our delivery communication was great, looking back your order was placed on a Friday afternoon and we aren't open weekends. Your order was then dispatched on the Monday and delivered the next day. Once dispatched we email the shipment notification email which has the tracking number and courier info on. Our couriers then send in flight notification emails regarding your delivery. All of our delivery info can be found here https://hortology.co.uk/pages/deliveries Your Hortology team

Posted 11 months ago

“Efficient and reliable service. Plants were as promised and so far are doing well.”

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Posted 11 months ago

Hortology is rated 4.8 based on 8,275 reviews