Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,415 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,415 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 22nd August 2026

878

Anonymous

Anonymous // 01/01/2019

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“Very happy with pots I received, they were well packaged and arrived in good time.”

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Posted 7 months ago

“I am very pleased with the service and products from Hortology. They have a great selection of lovely plant and plant pots. Customer service is excellent and dispatch is always swift and efficient.”

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Posted 7 months ago

“The plants are in good condition. and the delivery is well packed and secure.”

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Posted 7 months ago

“Great customer service and quick and well packaged delivery service. Thank you.”

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Posted 7 months ago

“Excellent service and a quality plant”

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Posted 7 months ago

“Found the item I wanted (was cheaper) elsewhere but totally sold out, ordering was easy with fast delivery, would definitely order from them again 😃”

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Posted 7 months ago

“Always a great experience with Hortology Lots of gorgeous plants and accessories to buy This time I bought a Peace Lily which arrived beautifully packaged and in excellent condition when it arrived As always communication was excellent too”

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Posted 7 months ago

“Expensive and slow delivery but happy with pot when it arrived.”

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Posted 7 months ago

Hi Kate - thank you for your review. Having looked into this it seems that we dispatched your order 3 days after it was placed. This is a little longer than typical for which we apologise. The delay was due to a backlog of orders due to the really cold weather the week before (which meant we delayed shipping those plants in order for them to still arrive in great condition). We are glad you are happy with the pot despite the slight delay!

Posted 7 months ago

“The pots are fine, was in stock ordered , apparently out of stock (1pot) so had to wait when questioned 4 pots sent out then 1 later. DPD couldn’t find the property even thought it’s 30,000 sq feet so 2 days they couldn’t deliver the pot. So all in all 3 stars is generally where I’m at.”

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Posted 7 months ago

Hi John Thank you for your review. Two of the pots were not in stock when you ordered. This was indicated on your order confirmation as having a lead time of 1-2 weeks. Our order confirmation is always based on real time information regarding stock levels. It does look like there was some confusion in our subsequent emails where there was a mix up re messaging on the two sizes of the Ryan planters on your order and we sincerely apologise about that. We will drop you a further note privately to explain in more detail. Your Hortology Team

Posted 7 months ago

“This was my first purchase from Hortology of Areca Palm. Transaction to delivery went smooth and I was kept updated throughout. Highly recommended company”

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Posted 7 months ago

“Parcel cameon time in good condition. Contents were as ordered. no complaints”

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Posted 7 months ago

“Perfect pot and high quality repotting mix and clay pebbles. My ficus is very happy in it's new home.”

Hortology 5 star review on 18th January 2026

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Posted 7 months ago

“Excellent customer service. Thank you.”

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Posted 7 months ago

“Ordered for the first time 4 x Schlumbergera - Christmas Cactus in different colours. Excellent delivery by DPD. Opened box to find all 4 plants double bagged and stuck into place with tape within box so they wouldn’t move around. Quick posting, excellent packaging, no damage at all, healthy plants. Very pleased & highly recommend. I shall be ordering again”

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Posted 7 months ago

“Both plants came in healthy, in good condition and well prerserved. My delivery date fell on a subzero temp, so they have postponed it till it was safe for the plants to travel, very considerate! Thank you!”

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Posted 7 months ago

“Great range of pots and good service.”

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Posted 7 months ago

“Hortology have been brilliant from start to finish. One part of my recent delivery arrived broken, and when I emailed customer service they replied quickly, apologised, and arranged a replacement with no fuss. The team were genuinely kind and helpful — I’d highly recommend Hortology to anyone.”

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Posted 7 months ago

“Nice healthy plants, well packaged and reasonably priced. I especially liked ❤️ the fact that they decided to wait until the weather was warmer before sending the plants.”

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Posted 7 months ago

“Lovely product. Great quality. Packaged well for transit. Delivered safely and intact during snow and ice conditions. Very satisfied with the service and product provided.”

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Posted 7 months ago

“Excellent service and great quality”

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Posted 7 months ago

Hortology is rated 4.8 based on 9,415 reviews