Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,186 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Arrived quickly and as described thanks. The pot fits perfectly and now has a plant in situ.”

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Posted 4 months ago

“Lovely plants and pots. Was a little disappointed that my elephant ear plant arrived folded over. Luckily it seems ok.”

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Posted 4 months ago

“Exelent flower and deliviery.”

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Posted 4 months ago

“Delivery was quick and excellently packaged. Once inside the box , the plant was healthy and in perfect condition. A great service and will be buying more lovely plants from Hortology.”

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Posted 4 months ago

“I needed larger pots, that you can rarely buy in a garden centre, and preferred something that was rather special. The ordering process was very straightforward, I was happy with the cutomer service offered and the pots were delivered very speedily. The plant holders were carefully packaged so damage was impossible and I am very pleased with them. All packaging was recyclable.”

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Posted 4 months ago

“everything good”

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Posted 4 months ago

“Good quality- swift delivery- good price”

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Posted 4 months ago

“Excellent customer service!”

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Posted 4 months ago

“Good price and very quick despatch and delivery”

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Posted 4 months ago

“A good selection of products are available from an informative website. First class customer service, too. I needed delivery in a hurry, and called Hortology for confirmation that the items were in stock. Jemma offered to ensure that my order was picked urgently and dispatched speedily. It was delivered with two days to spare. The fragile items were very well packed, and on opening the box I had no fear of any breakage. Thank you.”

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Posted 5 months ago

“Ordered a plant and pot from Hortology. Process was simple and good communication about delivery. Both items came extremely well packaged and in excellent condition, as described. Very happy with this service and would use again.”

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Posted 5 months ago

“Amazing service and quality, I am very happy with my purchase”

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Posted 5 months ago

“Slightly disappointed with the colour of the pots, they are described as washed black on the website but look very much grey. Also one of the screws didn’t fit the nut when putting one of the stands together, so we’ve had to glue it instead. For the cost I’m disappointed.”

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Posted 5 months ago

“It looks exactly as shown on the website. Very nice looking from afar, but of course, quite plastic looking up close. There's a tiny yellow tinted flower at each clump of leaves, which surprisingly completes the look.”

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Posted 5 months ago

“I was very impressed by the swift after-sales service, when there was a slight problem with an order. I would use them again.”

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Posted 5 months ago

“Great quality of soil, quick service.”

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Posted 5 months ago

“I have purchased two planters, the first one was too large for its intended place (my fault, need to use a tape measure) but was too lovely to send back! Both arrived very well packaged and quite quickly. Will definitely use Hortology again.”

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Posted 5 months ago

“Noor plant pot in velvet green. Sturdy well made pot, but very disappointed with the colour, it just looks black in most lights not green which was my reason for buying it. Shame”

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Posted 5 months ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment with the Noor Plant Pot you have received and have reached out directly in regards to this. Your Hortology team

Posted 5 months ago

“Very happy with our order which arrived a couple of days after ordering.”

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Posted 5 months ago

“Lovely Pop thick heavy great quality it has a nice brown/orange colour to it so not too tacky.. I recommend 👍”

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Posted 5 months ago

Hortology is rated 4.8 based on 9,186 reviews