Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,241 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 18th February 2026

869

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Plants arrived quickly and in great condition. They're thriving.”

Helpful Report

Posted 5 months ago

“Excellent service, plant arrived in perfect condition”

Helpful Report

Posted 5 months ago

“Very happy with my plant pot Very sturdy would recommend”

Helpful Report

Posted 5 months ago

“GOOD WEBSITE AND EXCELLENT RANGE OF PLANTS ON OFFER. COMPREHENSIVE ADVICE SECTION.”

Helpful Report

Posted 5 months ago

“Fantastic little Cacti, received quickly & well packaged”

Helpful Report

Posted 5 months ago

“Very easy to navigate your website and the plants I ordered arrived exactly how I expected them to look and were in perfect condition. The pot I ordered looks fantastic with my Boston fern.”

Hortology 5 star review on 3rd September 2025

Helpful Report

Posted 5 months ago

“Good delivery speed, all plants were packaged very carefully and arrived completely intact. Received an email before delivery warning of a sparse plant, and got offered an exchange/refund before it was even delivered”

Helpful Report

Posted 5 months ago

“Pleasant experience from purchase to delivery”

Helpful Report

Posted 5 months ago

“Great product and fast service. Highly recommended”

Helpful Report

Posted 5 months ago

“First time dealing with this company. Excellent service and product, cactus potting compost, looks exactly what I was looking for.”

Helpful Report

Posted 5 months ago

“Neat and discreet. These metal stands in various sizes are idea for lifting my plants a little away from my undrfloor heatting”

Helpful Report

Posted 5 months ago

“Thank you very much”

Helpful Report

Posted 5 months ago

“my first order and service was perfect”

Helpful Report

Posted 5 months ago

“Easily ordered, quick delivery, well packed and good quality item”

Helpful Report

Posted 5 months ago

“Super helpful. My plant when it arrived was stunning, I’m actually a little hit in love with it!! Bigger than I thought and very healthy plus well packaged. Very responsive to queries as well as I had to change my delivery address, was just smooth and a great purchase experience. Would definitely recommend.”

Helpful Report

Posted 5 months ago

“Great product, very good quality”

Helpful Report

Posted 5 months ago

“Lovely plant pot,quick delivery thank you”

Helpful Report

Posted 5 months ago

“Items arrived professionally packed and delivered with care. Only have an issue with the saucers as the recommended size is actually too small for the pots as they fo not sit correctly. But that's okay as I can use them for other pots that I have. The pots are great the materials used are not the brittle plastic type which is good.”

Helpful Report

Posted 5 months ago

“Beautifully made looks good with my bamboo plant”

Hortology 5 star review on 28th August 2025

Helpful Report

Posted 5 months ago

“Started out small to see how it worked and have been very impressed. Ready to go back for more! Really liked being contacted to check I had chosen correct pot for plant (I hadn’t!) and was able to adjust the order.”

Helpful Report

Posted 5 months ago

Hortology is rated 4.8 based on 9,241 reviews