Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,188 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Very happy with our order which arrived a couple of days after ordering.”

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Posted 5 months ago

“Lovely Pop thick heavy great quality it has a nice brown/orange colour to it so not too tacky.. I recommend 👍”

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Posted 5 months ago

“The little house-plant watering can arrived as promised. It is a tad small but very pretty and very good quality and design. It is almost an ornament in itself and i am happy to leave it on show and ready for use.”

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Posted 5 months ago

“Great pots that I purchased recently and well packaged and delivered on time.”

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Posted 5 months ago

“An excellent Company, perfect service, delivery on time and lovely items. Many Thanks”

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Posted 5 months ago

“Excellent company! I had a problem with my delivery but the situation was sorted immediately by Allix”

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Posted 5 months ago

“Fast and efficient delivery, bought pebbles and an aloe Vera plant which was very healthy. Thanks!”

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Posted 5 months ago

“Well packed healthy plants. Arrived fast. Thank you”

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Posted 5 months ago

“Everything came promptly and in very good condition. Sorry I can't remember who the carrier was”

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Posted 5 months ago

“I was impressed by the way the two Echeverias I ordered were secured so well in their packaging. They both arrived in perfect condition and they are two very healthy looking plants as well.”

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Posted 5 months ago

“Swift delivery, good price, and good product. Happy with it all.”

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Posted 5 months ago

“I always come to Hortology for my pots. Excellent service and speedy, well packaged items. So many pots to chose from too! Will not shop anywhere else.”

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Posted 5 months ago

“Really nice products, packaged really well and easy to order.”

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Posted 5 months ago

“Pots are excellent quality and delivery was on time, good communication from the company”

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Posted 5 months ago

“Ordered direct to my sister in law (birthday gift). Delivery was quick and easy and the plant itself was beautiful. Would definitely order again.”

Hortology 5 star review on 16th July 2025

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Posted 5 months ago

“Very efficient process, order arrived quickly.”

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Posted 5 months ago

“Excellent service. Plant in great condition and healthy on its arrival in a purpose made carrier.”

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Posted 5 months ago

“Plants and pots came well packaged. The plant seems to be doing well so far and the pots are of good quality.”

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Posted 5 months ago

“Beautifully packed. Great service will definitely use again. Thanking you for my variegated prefect string of hearts and hanging pot.”

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Posted 5 months ago

“You were great. It works well.”

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Posted 5 months ago

Hortology is rated 4.8 based on 9,188 reviews