Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,241 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th February 2026

869

Anonymous

Anonymous // 01/01/2019

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English

“Really pleased with my purchase. Fast delivery. Will definitely buy from Hortology again.”

Hortology 5 star review on 27th August 2025

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Posted 5 months ago

“Hortology’s products are of the highest quality and most beautiful finish. Fast delivery and a wonderful shopping experience. I can’t wait to keep adding to my collection.”

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Posted 5 months ago

“Lovely pot. Could not be more pleased & communication with company was great given there was a delay with respect to the plant I had ordered to replace one that Hortology were concerned was not up to scratch. Worth the wait & delivery driver very nice.”

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Posted 5 months ago

“Beautiful plant and gorgeous pot. I found it really easy to select the size of plant I wanted and the right size of pot for the plant I'd chosen. It arrived securely packed and was pristine- not always the case when buying live plants online.”

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Posted 5 months ago

“My order was dispatched promptly and communication regarding its delivery was spot on.”

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Posted 5 months ago

“Great quality pots, fab customer service! We'll return for my next order for sure :)”

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Posted 5 months ago

“Hortology has always delivered high quality products in excellent condition in good time. As a consequence, I am a repeat customer!”

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Posted 6 months ago

“My Cebu arrived in beautiful condition”

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Posted 6 months ago

“There is an excellent supply of most plants, good advice, and plants and pots delivered to a high standard. I will continue to use Hortology at home.”

Hortology 5 star review on 19th August 2025

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Posted 6 months ago

“Plant came quickly and were well packages”

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Posted 6 months ago

“Great service and quality product”

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Posted 6 months ago

“Arrived promptly, very well packaged. Very healthy and looks great!”

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Posted 6 months ago

“I returned this purchase as it just wasn’t quite right for my space (color looked a little different than pictured and I shouldn’t have ordered quite such a large size). But it was a beautiful planter, well packaged and postage was quick. I am awaiting my refund and it is disappointing that return postage is at the buyer’s expense as these pieces are not cheap to send, but I can’t fault the customer service team who replied to my returns query in a timely manner. I trust my refund will be processed in good time, and I’ll make an alternative purchase.”

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Posted 6 months ago

“Always beautiful pots! Really high quality well packed pots. I brought this one for the front of the house and it didn't disappoint. It was expensive but it was very high quality so it felt well worth it!!”

Hortology 5 star review on 16th August 2025

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Posted 6 months ago

“Very reasonably priced items which arrived safely and speedily. Definitely highly recommended!”

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Posted 6 months ago

“The best pots I’ve ever been able to find. Beautiful plants and a fantastic service and delivery.”

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Posted 6 months ago

“Good service and arrived safely.”

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Posted 6 months ago

“Great quality products and fast delivery”

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Posted 6 months ago

“Excellent service from order to delivery. Communication great. Packaging excellent. Apparently the African Milk Tree will survive as long as you follow the instructions. It really is a beautiful plant.”

Hortology 5 star review on 12th August 2025

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Posted 6 months ago

“Beautiful healthy large plant with new technology soil hydration system. My task now is to keep it as amazing as it arrived.”

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Posted 6 months ago

Hortology is rated 4.8 based on 9,241 reviews