Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,369 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,369 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 7th June 2026

Laura N

Hortology 5 star review on 12th April 2026

Ayezah Y

Hortology 5 star review on 18th February 2026

Gary L

Hortology 5 star review on 18th January 2026

Katya

874

Anonymous

Anonymous // 01/01/2019

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English

“Nice pot. Quite pricey and took over two weeks to deliver, and they offered me a 10% discount as there was some minor damage. Giving 4 stars despite this, because the pot is what I was looking for and I couldn’t find it anywhere else. I appreciated being offered the discount as the small imperfection is easily hidden from view.”

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Posted 7 months ago

“Amazing customer service but best of all was delivery the plants arrived in perfect condition and true to size”

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Posted 7 months ago

“Healthy looking plant, sturdy & bright foliage Clear easy website. Ease of ordering. Ok delivery”

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Posted 7 months ago

“You always deliver just what I am expecting, carefully packed and promptly. This time it was a pot for my Christmas tree, which is o sitting happily in the said pot.”

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Posted 7 months ago

“Thank you 3 well packed cacti and lovely colours”

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Posted 7 months ago

“Lovely products, fantastic packaging and prompt delivery!”

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Posted 7 months ago

“The 2 orange christmas cactus were pink! Not impressed. The plants looked OK though but now giving them as Xmas presents. Haven't complained so don't know about the customer service side of things.”

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Posted 7 months ago

“Plants are very nice and healthy.”

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Posted 7 months ago

“Brilliant”

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Posted 7 months ago

“Order arrived on time in perfect condition.”

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Posted 7 months ago

“Prompt service and a foolproof delivery. Splendid plant for an Xmas gift. Thank you.”

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Posted 7 months ago

“Packed really well. Flowering well. So pleased.”

Hortology 5 star review on 28th November 2025

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Posted 7 months ago

“Brilliant product. Exactly how it looked on the website. Very prompt delivery, well boxed and arrived in perfect condition.”

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Posted 7 months ago

“Speedy delivery and cactus in really good condition, looking even more beautiful in their forever home now. Would definitely order from horology again.”

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Posted 7 months ago

“Very easy to order online. I am very pleased with my purchase, the plant was delivered to a local store and excellently packaged, plant very healthy with clear instructions on how to look after it. It looks very at home in our hall!”

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Posted 7 months ago

“Beautiful pots and healthy plants sent securely through the post . Very pleased with my orders and was able to make savings by collecting points. An all round win! 😁”

Hortology 5 star review on 25th November 2025

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Posted 7 months ago

“Great selection of plants and pots. Good communication regarding the plant I ordered. Would definitely recommend and buy again.”

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Posted 7 months ago

“Lovely pots.Good choice.safely wrapped”

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Posted 7 months ago

“I love my pots, they're beautiful. The service was good and they arrived really well wrapped.”

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Posted 7 months ago

“Stunning plants which have enriched my home. A wide selection and choices and great prices. Value for money. Packaged and delivered well and with care. I buy all my plants from Hortology. I am happy e we or my purchased and would recommend to anyone.”

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Posted 7 months ago

Hortology is rated 4.8 based on 9,369 reviews