Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,202 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,202 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Beautiful pots and fast delivery!”

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Posted 1 year ago

“Contacted Hortology seeking advice regarding a particular plant pot. From the photographs shown on their website the colour was not entirely clear. I obtained a very fast response that was helpful and a successful purchase was made. Quick delivery of only a few days and well packaged pot and plant received in excellent condition. Overall the product and service was first class.”

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Posted 1 year ago

“Absolutely delighted with the two large plant pots I bought Extremely good quality and luxurious finish.”

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Posted 1 year ago

“Such good quality plants! None have died :)”

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Posted 1 year ago

“Fabulous selection of pots in lots of sizes. Easy to use website and excellent service.”

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Posted 1 year ago

“Received my happy, healthy looking plants and i'm very pleased with my purchase from Hortology. Packaging & delivery done with great care. Will be ordering some more soon. Highly recommend this plants company.”

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Posted 1 year ago

“Products well packaged and staff were really nice.”

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Posted 1 year ago

“Lovely, healthy plants! A bit of damage occurred in transit.”

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Posted 1 year ago

“Lovely plants and pots. Was emailed to check I was happy with the height of a plant. My issue is that they use DHL who only emailed me on the the morning of the day they were delivering. The driver left 3 large boxes in front of the door in view of everyone on the street when no one was in, instead of coming back the next day to try and re-deliver. I find this poor delivery on a day we were out all day”

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Posted 1 year ago

“Very pleased with the cody cement and stone plant pot for our enormous over 50 year old rubber tree. It feels sturdy wthout being excessively heavy. The free delivery was very welcome too.”

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Posted 1 year ago

“Always a pleasure to treat yourself or friends to a purchase from Hortology. Excellent product range, prompt delivery, what’s not to like?”

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Posted 1 year ago

“Happy customer”

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Posted 1 year ago

“Order came nice and quick and the plants were in great condition.”

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Posted 1 year ago

“Have ordered quite a few plants and pots from Hortology and never fail to impress. Delivery is quick and the plants are always well packaged.”

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Posted 1 year ago

“Nice plants”

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Posted 1 year ago

“Great plant in excellent condition”

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Posted 1 year ago

“Beautiful plants arrived the next day in perfect condition and healthy despite the cold weather. They packaging was protecting them well. Now they adorn my living room and get a lot of compliments from my guests. I also got a water can which in addition to sleek look is also very well designed technically as it doesn’t spill or leak. I will definitely buy more from Hortology in the future as the plant condition is excellent.”

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Posted 1 year ago

“Lovely plant . Delivery on time a d very well packaged. Great .”

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Posted 1 year ago

“Ordering is really great. I have pets so knowing which plants are okay for them helped a lot in my decison making. I was surprised by how quickly my plant was discovered, and it was in good condition. I would say that the packaging is excessive, but I understand the need to protect the plant.”

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Posted 1 year ago

“Excellent, efficient and quick service. Perfect!”

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Posted 1 year ago

Hortology is rated 4.8 based on 9,202 reviews