Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,202 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,202 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Good quality product (small wicker indoor hanging basket). Good price and overall customer service. Recommend.”

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Posted 1 year ago

“Very easy to use”

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Posted 1 year ago

“Lovely healthy plants. Really pleased 😀”

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Posted 1 year ago

“My plant were safely packaged and arrived in excellent condition and on time”

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Posted 1 year ago

“The vase is so beautiful and high quality. It was delivered with a lot of care also.”

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Posted 1 year ago

“Very pleased with the plants. Arrived I good condition. I reported them in the next size up. I’m ceramic pots proudly on 4 window sills”

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Posted 1 year ago

“Ordered 6 liners for indoor plant pots. Arrived when expected and they do the job beautifully”

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Posted 1 year ago

“Great quality and packaging. Gorgeous condition - defo recommend”

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Posted 1 year ago

“Beautiful fern arrived quickly and in perfect condition , very happy and will definitely use this service again .”

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Posted 1 year ago

“A very good service from order to delivery. Very pleased with my purchase”

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Posted 1 year ago

“Excellent products, very well packaged and quickly delivered.”

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Posted 1 year ago

“My 3rd Order with them; Existing Plants thriving, and new plants in excellent condition I would suggest you use Hortology instead of buying Garden Centre House Plants”

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Posted 1 year ago

“I would recommend Hortology to anyone looking to invest in houseplants. There is a wide choice of indoor plants and decorative pots. I am a beginner and love that each plant is shown with information on how to take care of them. The customer service I received was excellent. Th staff are quick to get in contact if there are any issues with your order and work with you to resolve them.”

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Posted 1 year ago

“I now have 3 pots from Hortology and they are fantastic quality. Nice designs and patterns also very sturdy pots. Well packaged during shipping as well to ensure no damage on the way here.”

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Posted 1 year ago

“I ordered two gorgeous orange planters. They came within a couple of days and were packed extremely well. I love them Thankyou”

Hortology 5 star review on 2nd February 2024

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Posted 1 year ago

“Quality product with interesting, stylish design. Easy website to use and quick delivery.”

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Posted 1 year ago

“Fast delivery and very well packed. Very pleased with my purchase. Would use this company again.”

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Posted 1 year ago

“Very good material, excellent packaging.”

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Posted 1 year ago

“Great quality pots with excellent efficient service.”

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Posted 1 year ago

“Took 3 days to actually receive delivery as driver wouldn't leave the plant anywhere. When I unboxed it about a dozen leaves fell off with another dozen barely hanging on. It's a small plant so this has left huge gaps and the whole thing looks pretty sad.”

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Posted 1 year ago

Hi, Thank you for your review, We are so sorry that this has happened. Unfortunately the couriers are unable to leave the order in a safe place without prior permission from the customer. This is to ensure the safety of your order, so we do apologise that this may have taken longer to arrive with you than expected. Your order was dispatched from ourselves on a Wednesday and delivered on the Friday, it was in the box for a little longer than usual, but the order was successfully delivered on the Friday to the safe place location they were provided with via the tracking email. We do again apologise that your order did sustain a little damage during transit resulting in loosing a few leaves! The stems of the Peperomia ordered (and Peperomia in general) are often very fragile with much heavier leaves. This sadly means, despite our best efforts, a few leaves may be lost during transit and this is something that is mentioned on our product page to advise. We sincerely apologise if your plant sustained more leaf loss than usual. If you would like to send us a picture of your plant to info@hortology.co.uk, please do and we will work with you to resolve things. Your Hortology Team

Posted 1 year ago

Hortology is rated 4.8 based on 9,202 reviews