Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,202 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,202 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Our plant was packed beautifully and order was easy quick and efficient. Highly recommend”

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Posted 1 year ago

“I am really pleased with the plants I ordered which arrived in perfect condition. They are well grown and healthy looking - and I am feeling the responsibility to allow them to thrive under my care! Thank you Hortology, I will be back for some pots and probably more plants.”

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Posted 1 year ago

“Gorgeous pot arrived quickly and very securely packaged”

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Posted 1 year ago

“2nd plant I have ordered from you guys and again was very pleased. Came packaged well and the plant looks lovely. Thanks so much!”

Hortology 5 star review on 27th January 2024

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Posted 1 year ago

“Great plants, great service”

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Posted 1 year ago

“I am finding it very useful the information about the care of the plant and condition of the room it grows well in.”

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Posted 1 year ago

“Fantastic plant ! It arrived in perfect condition and is doing really well!! Thank you x”

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Posted 1 year ago

“Great products and customer service. Quality plants packaged securely.”

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Posted 1 year ago

“Prompt delivery. Plant pot was a good, solid pot and as expected. Would buy from here again.”

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Posted 1 year ago

“I ordered 3 plants and they all arrived undamaged and fresh. Secured really well in their packaging box. I'm really happy with my plants and would definitely recommend Hortology.”

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Posted 1 year ago

“I ordered a plant pot from an extremely good choice of pots! It came quickly and was very well packaged. I have used Hortology in the past and would definitely recommend them.”

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Posted 1 year ago

“Wonderful exotic plants and great quality plant pots. Website very helpful in chosing plant and pot. Good communication and delivery within given timescales. Carrier helpful and on time.”

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Posted 1 year ago

“Great plants, delivered well! Both look great in my lounge”

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Posted 1 year ago

“I love my pot! Came in good time and finished off my front room perfectly. It's not the cheapest option, but it's well worth the extra money.”

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Posted 1 year ago

“Great quality planters and quick delivery. Well packed”

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Posted 1 year ago

“As always, received a lovely healthy plant, excellent packing and quick delivery.”

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Posted 1 year ago

“Excellent service and lovely products again and again”

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Posted 1 year ago

“The website was easy to use giving clear advice for choosing the right plant for the right space, and its care. My Golden Pothos arrived well packaged and was healthy and a good size and it seems very happy in a dark corner! I would certainly recommend Hirtology!”

Hortology 5 star review on 18th January 2024

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Posted 1 year ago

“I have now bought about 7 of the pretty Fay plant pots from Hortology in recent years, as well as a number of plants. My plants have all been extremely well packed, and have all been very healthy. I’ve only had one issue with an item arriving broken, and a replacement pot was sent promptly. They have such lovely things, and so much helpful info on the site. So I keep coming back.”

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Posted 1 year ago

“Fast delivery, items arrived in good condition”

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Posted 1 year ago

Hortology is rated 4.8 based on 9,202 reviews