Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,189 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Perfectly packeged, delivered timely and beautiful pot.”

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Posted 10 months ago

“Fabulous plant. Extremely healthy with lots of new growth and the plant itself is huge. I’ve never received a bad plant from Hortology. Deliver is always the next day, really good service.”

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Posted 10 months ago

“Delivery was amazing - the planter arrived well-packed and secure to avoid any damage. It arrived within a few days of ordering with updates and notifications to keep me informed! Couldn't be happier with the service! :-)”

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Posted 10 months ago

“Exactly as advertised and plant was in good condition”

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Posted 11 months ago

“The plant I ordered - a small Alocasia amazonica - is simply exquisite, a perfect specimen! The packaging, despatch and delivery were similarly faultless. Thankyou!”

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Posted 11 months ago

“Fantastic service. My order arrived promptly and in prestine condition. Online infomation helped me chose a plant suitable to environment it will live in. I'd almost given up on keeping houseplants as due to lack of knowledge, I either killed them with kindness or starved them. My beautiful Aspidistra is thriving (thus far). Customer service advice was excellent & very prompt (via email), and the perfect pot liner was added to my order. I am about to place my next order ... super excited! I actually feel I can do this! Thank you Hortology.”

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Posted 11 months ago

“A fantastic website with a great variety of houseplants and pots. For our first order, we were very impressed with the condition and size of the plants and pots. We were kept informed about delivery which was very swift and everything was well packed to prevent damage. Thank you!”

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Posted 11 months ago

“I ordered some Calatheas and a couple of other plants, as well as a hanging macrame pot holder and a mister. Very pleased with the delivery, which was on time, and also with the packaging - the plants were in great condition. Very happy with all my items and planning to buy some more plants and pot holders!”

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Posted 11 months ago

“The pots are lovely, ordering and delivering were excellent but I did get a pot that is slightly too big... Umm, oh well.”

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Posted 11 months ago

“High quality ceramic garden pots. Stylish with an excellent attractive finish, Came exceptioally well packed and no damage in transit.”

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Posted 11 months ago

“Great ceramic planter, arrived quickly and well packed”

Hortology 5 star review on 30th January 2025

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Posted 11 months ago

“This was my first time purchasing from Hortology. Their unique plant pots that I had chosen were just as amazing as the photos online, stylish and just perfect for my room. They arrived extremely well packaged and communication about delivery was brilliant.”

Hortology 5 star review on 29th January 2025

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Posted 11 months ago

“Delighted with this product. Coordinates perfectly with room, good colour representation on website. Thank you”

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Posted 11 months ago

“love it, great pot”

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Posted 11 months ago

“I brought the Ryan Plant Bowl and it’s the first time I ordered from Hortology. Extremely happy with the service and the product. I’ve had loads of compliments on the bowl since and will be purchasing more for friends.”

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Posted 11 months ago

“I’m absolutely delighted with my most recent pot plant purchase! The colour is beautiful, and it’s nicely made, adding a lovely touch to my home. I’m so happy with it that I’m already considering buying another one. The customer service was also excellent, making the whole experience even better. I’ll definitely be back for more!”

Hortology 5 star review on 28th January 2025

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Posted 11 months ago

“Good company, when I have spoken to customer support they have been very helpful.”

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Posted 11 months ago

“Exceptional service! Great range of plants and pots. My order was dispatched in good time and my order was received the next day. It was packed so well and even though it contained a couple of succulents the plants were not damaged nor the pots I ordered. Very happy and I will certainly order again”

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Posted 11 months ago

“It was my first time ordering from Hortology and found service to be excellent. Well priced compared to other online equivalent shops including when factoring in shipping. Good communication and came promptly”

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Posted 11 months ago

“Both the blue pots arrived damaged, one has a thin crack which I can live with. The second is damaged and cracked on the inside and outside and is close to falling apart. The pots were packed very tight inside the box, with a lot of pressure on them. I am not surprised they have cracked, and are damaged.”

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Posted 11 months ago

Hi, Thank you for your order and review. We are so sorry to hear that your pots have arrived damaged! We have reached out directly to resolve this with you. Your Hortology Team.

Posted 11 months ago

Hortology is rated 4.8 based on 9,189 reviews